Communication Theory (Communication Skills)

1. Methods
Methods
of communication
of communication
By Prof. DAWLE A.P.
By Prof. DAWLE A.P.
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2. Methods of Communication
Verbal Communication
Non-verbal Communication

3. Verbal Communication
• Oral Communication
• Written Communication

4. Oral communication
• Conversation
• Telephone
talk
• Meeting
• Interview
• GD
• Presentation
s
• Speeches
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5. Written Communication
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Letters
Memos
Notices
Circulars
Reports
Minutes
manuals
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6. Attributes of Oral and Written
Communication
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Speed
Record
Accuracy
Length
Expense
Body Language
Feedback
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7. Non Verbal Communication
• Body Language

8. Appearance
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9. Eye contact
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10. Facial Expression
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11. Facial Expression
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12. Regulate Interaction
Microsoft Photo
Facial expressions or gestures
that are used to control or
regulate the flow of a
conversation
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13. Postures & Gestures
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14. Non Verbal Communication
• Graphs & Charts
• Symbols & Signals
• Space
• Silence

15. Non Verbal Communication
Color Influences Communication
Yellow cheers
and
elevates moods
Red excites
and
stimulates
In some
cultures
black suggests
mourning
Blue comforts
and
soothes
In some
cultures
white suggests
purity
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16. Non-Verbal Codes
• Kinesics: Body Language
• Proxemics: Physical distance between the
speaker and the listener.
• Haptics: touch
• Vocalics: refers to modulation of voice.
• Oculesics: eye contact

17. Non-Verbal Codes
• Artefacts: relates to distraction towards
luxury or any man made object.
• Olfactics: smell
• Chronemics: related to utilization of time
• Paralanguage: Nonverbal aspect of
spoken language.
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18. Functions of
Nonverbal
Communication
• To provide information
• To express or hide emotion
• To present an image
• To express power and control
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19. Microsoft Photo
Nonverbal
Vary from culture to
Signals
culture
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20. What does this symbol
mean to you?
• In the United States it is
a symbol for good job
• In Germany the number
one
• In Japan the number five
• In Ghana an insult
• In Malaysia the thumb is
used to point rather than
a finger
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21. Improving Nonverbal
Communication Skills
•When sending messages
• Be conscious of nonverbal behavior
• Be purposeful in use of nonverbals
• Make sure nonverbals are not distracting
• Match verbal and nonverbal communication
• Adapt to the situation
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22. Improving Nonverbal
Communication Skills
•When receiving messages
• Consider gender, culture and individual
differences
• Pay attention to all aspects of nonverbal
communication
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