1. Definitions of communication
 It is the way to express your ideas thoughts,
expressions, feelings or emotions through verbal or
non-verbal signs and symbols… OR
 Communication is a process of transmitting n
receiving verbal or non verbal msgs…..
 ?
 ?
 ?........

2. Purposes of communication
 To express our thoughts or feelings……etc
 To ensure communication
 To find something abt personality of a person
 To enhance understanding
 To solve issues
 To overcome anxiety through
counseling…..etc

3. Process of communication
 COMPONENTS of communication.
1. Context
2. Sender
3. Encoding
4. Message
5. Medium
6. Receiver
7. Decoding
8. Feedback
9. Noise

4. Oral messages
 Immediate feedback
 Shorter sentences n shorter words
 Conventional, e.g. Ok
 Focus on interpersonal relations
 Less detailed technical infor
 More colloquial lang.
 Simple construction n words
 More imperative, interrogative n exclamatory
sentences
 Focus more on non verbal actions

5. Written messages
 Delayed feedback
 Longer sentences n longer words
 More formal
 Focus on content
 More detailed technical information
 Direct speech
 More complex construction
 Useful 4 permanent record n documentation
 Possibility of review
 Delayed action

6. Non-verbal communication
 Facial expressions
 Gestures (expressions through face)
 Postures
 Movements
 Voice quality
 Silence
 Time
 Space
 Smell n touch…….etc

7. Some non verbal cues

8. Scope of communication
 Project future in the present
 Raise awareness. Meet infor.needs.
 Motivation raises
 Proper planning and coordination
 T.L comm. shows off elite class language
representativeness
 Com skills represents ability n proficiency of a
person
 Essential for individual’s administration, organization
n coordination

9. Scope of communication
 Executive’s success is based
 A valuable job requirement
 Develops the right attitude to drive the nail
aright
 Creates patience n understanding along with
careful n sound judgements
 An essential task for promotion throughout
yhe life

10. Seven c’s of communication
1. Completeness
2. Correctness
3. Conciseness
4. Concreteness
5. Consideration
6. Clarity
7. Courtesy

11. 1. completeness
 Provide all necessary info
 Answer all questions
 Give something extra when desirable

12. 2. conciseness
 Eliminate wordy expressions
 Include only relevant material
 Avoid unnecessary repetition

13. 3. consideration
 Focus on “you” instead of “I” or “we”
 Put Emphasize positive n pleasant facts
 Show audience benefit interest in the
receiver’s end

14. 4. concreteness
 Use specific facts n figures
 Put action in your verb
 Choose image-building words

15. 5. clarity
 Choose precise, concrete n familiar words
 Construct effective sentences and pargraghs

16. 6. courtesy
 Be sincere, tactful, thoughtful n appreciative
 Use expressions that show respect
 Choose nondiscriminatory expressions

17. 7. correctness
 use the right way n level of language acc to
audience’s benefit
 Check accuracy of facts, figures n words that
u have used
 Maintain acceptable writing mechanics, i.e.
sentence correction level

18. conclusion