NON Verbal communication meaning, importance,types, INTERCULTURAL communication meaning, need, enhancing intercultural communication and examples.

1. NVC
[Non Verbal Communication]
Submitted To :
Assistant Professor [SBMS]
Central University of Himachal Pradesh
Submitted By : Manish Kumar
CUHP17MBA33

2. Contents
 Meaning.
 Importance of Non Verbal Communication
 Types of Non Verbal Communication
 Characteristics of Non Verbal Communication
 Intercultural Communication Meaning, Need
 Enhacing Intercultural Communication.

3. Definition & Meaning
 Non verbal communication (NVC) is the process of sending and
receiving messages without using words, either spoken or
written.
 Any communication made between two or more persons
through the use of facial expressions, hand movements, body
language, postures, and gestrures is called as NVC.

4. Importance of Non Verbal Communication
 Convey empathy and emotions.
 Suitable than words.
 Workplace efficiency.
 Helps in performing rituals.
 Provides the info regarding the sender.
 Gaining knowledge about a class of people.
 Coveying message to illiterate, disabled people.
 Quick expression of message.
 Increasing the level of motivation.

5. Types of Non Verbal Communication
Tone
Voice
Reflection
Pitch
(high - low)
Intensity
(loud-soft)
Articulation
(Precise -
Imprecise)
Rhythm
(Smooth-
Jerky)
Quality
Dysfluency
Tempo/Pacing
(rapid-slow)
Chronemics

6. Kinesics (Behavior)
Facial
Expressions
Eye Contact
Body Language
Gestures
Physical
Appearance
Kinesics refers to the
movement of a body when
it communicates with
other people.

7. Continued.....
Facial Expression
Smiley Faces
Gloomy Faces
Weepy Faces
Ecstasy Faces
Timid Faces
Angry Faces

8. Continued........
 People are more likely to comply when more eye contact is
used.
 Eye contact conveys a sense of sincerity.
 Eye contact establishes a connection between persons.
Source:
Eye Contact

9. Source:
V/S

10. Continued.......
Source:
Body
Posture/Language
Distinction
among others
Impressive
Personality
Beneficial for
health

11. Continued.....
Source: Philip Kotler; Kevin Lane Keller; Marketing
Management, 14th edition, Pearson publication.

12. Continued......
 Gestures can be anything or the movements of the any part of the body to tell the other
person about a thing without using word.
 We use gestures at the place of words, or help us to increase understanding of what is being
said.
Source:
Gestures

13. Continued......
 Physical appearance simply means traits or features about your body.
 The first thing you see when you look at someone could be their hair,
clothes, nose, or figure. These all are the examples of physical appearance.
Source:
Physical Appearance

14. Oculesics
 One of the type of NVC.
 Study of eye movement, eye behavior, gaze and eye-
related noverbal communication, including the eye
contact, blinks, widening the eyes, raise the eyebrows .
Source:

15. Haptics (Touch)
 Haptics is any form of interaction involving touch.
 It can refer to Haptic Communication, the means by which people and other
animals communicate via touching.
 The process of recognizing objects through touch.
Source:

16. Proxemics (Spatial)
 It deals with the amount of space that people feel it
necessary to set between themselves and others.
 How close we stand to someone, whether we touch
them, and how comfortable we feel.
 Different cultures have different comfort level of
distance.
Source:

17. Appearance & Artifacts (Dress,
belongings)
 Artifacts are the physical objects, such as clothing, belongings, physical appearance etc that indicates to
others a person’s personal and social belief and habits.
Source:

18. Paralanguage / Vocalics
 Vocally produced speech or sounds which contribute to communication but are not
considered a part of the language system, like- vocal quality, loudness, tempo, pitch etc.
Source:
Tone
Voice
Reflection
Pitch
(high - low)
Intensity
(loud-soft)
Articulation
(Precise -
Imprecise)
Rhythm
(Smooth-
Jerky)
Quality
Dysfluency
Tempo/Pacing
(rapid-slow)
Chronemics
Paralanguage / Vocalics

19. Continued....
 Tone is a quality in the voice that expresses the speaker’s feelings or thoughts, often towards the
person being spoken to. It can be loud, gentle, sharp, rage etc.
 In this kind of communication we give emphasis on a particular word, phrase or sentence which we
feel significant to communicate to the listener.
 Pitch refers to the number of vibrations per second of your voice.
 High pitch – authority and sometimes nervousness.
 Monotone, boring, interesting.
TONE
Voice
Reflection
Pitch (high-
low)

20. Continued....
 . The volume in communication plays vital role. Whether our volume should be loud or soft depends upon the
situation, place, audience and the culture.
 Articulation is the act of expressing something in a coherent verbal form, or a aspect of pronunciation involving the
articulatory organs.
 Dysfluency is an involuntary disruption in the flow of speech that may occur due to the any hindrance like
hesitations, uneasiness, etc. (if a pause, when given properly, it makes listener to understand easily about what is
being said.)
Intensity
(loud-soft)
Articulation
Dysfluency

21. Continued....
 Each of us has a unique quality of voice. The voice can be affluent & deep, melodious &
attractive, soft & nasal, or bitter irritating.
 The pace of our speech also should be moderate. If person speaks too fast, listener may not be
able to comprehend complete meaning as he will miss some words.
Quality
Tempo/Pacing

22. Continued....
 Study of the role of time in communication.
 It varies from person to person, and culture to culture.
 Example – doing any given task feebly.... Here it shows that the person is not interested in that task or he
is unskilled.
Source:
Chronemics

23. Characteristics of NVC
NVC
Believable
Rich in
Meaning
Conveys
emotion
Culture
bound
Source:

24. Intercultural Communication
 Meaning
Intercultural communication is
a discipline that studies
communication across different
cultures and social groups, or how
culture affects communication. It also
involves understanding the different
cultures, languages and customs of
people from other countries.
Source:

25. Need for Intercultural Communication
Need
International
Business
Sucess
Promote
better
cooperation
Remove
cultural
barriers
Globalisation
Negotiation
skills
Source:

26. Ask
Accept that
you’ll
commit
errors
Avoid
colloquialisms
Practice
listening
and
observing
Think
before say
Pay
attention
to NVC
Speak
slowly
and
clearly
Be a
Learner
Source:
Enhacing Intercultural Communication

27. Examples of Intercultural Communication
 NORTH AMERICANS view direct eye contact as a
sign of honesty
 ASIANS view direct eye contact as a form of
disrespect.
Source:

28. Continued.....
 In America, people shake hands, and even
hug each other. But in India we just join
hands to say Namaskar.
Source:

29. Continued.....
 The thumbs up sign in America and most of Europe means
thtat something is good, or that you approve. This sign is
considered rued in many Asian and Islamic Countries.
 Raising your hand up means stop in America or England. In
some Asian Countries this gestrure is used when asking for
permission to speak.
Source:

30. Source:

31. Hope you like the presentation