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Social Learning: the changing face of workplace learning

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Social Learning: the changing face of workplace learning

  1. Social Learning: The Changing Face of Workplace Learning Jane Hart ICELW 12 June 2013 New York
  2. C4LPT   2  
  3. Social  Learning:  the  changing  face  of  workplace  learning   What  is  social  learning?     How  is  social  learning   changing  the  way  we  learn   at  work?     How  are  L&D  suppor>ng  this   change?   3  
  4. Social  learning  …        at  home  …   4  
  5.       Social  Learning  …     at  school  …   5  
  6. Social  Learning   ..  at  work   6  
  7. Social  media  can   make  social   learning  a  more   powerful   experience  ...   Social  learning   doesn’t  require   the  use  of   social  media   Use  of  social  media  tools  doesn’t  mean     social  learning  will  take  place   7  
  8. 8  
  9. 10   9  
  10. 9   10  
  11. 8   11  
  12. 7   12  
  13. 6   13  
  14. 5   14  
  15. 4   15  
  16. 3   16  
  17. 2   17  
  18. 1   18  
  19. Individuals  are  using  social  tools  to  build  a  trusted  network   of  friends  and  colleagues    -­‐  aka  a  Personal  Learning  Network   19  
  20. ask  and  answer  quesBons  of  each  other     exchange  resources,  ideas  and  experiences     brainstorm  and  solve  problems  together     keep  up  to  date  with  what  their  colleagues     are  doing     learn  from  each  other  –  oEen  without  even   realising  it   20  
  21. “25%  of  doctors  use  social   media  daily  to  scan  or  explore   new  medical  informa>on.     Social  media  never  will   replace  tradi>onal  means  of   research  and  learning  …  it’s   an  addi>onal  —  and  valuable   —  channel  that  can  add  to  a   physician’s  knowledge  base.”     Journal  of  Medical  Internet   Research   21  
  22. Individuals  are  using  social  tools  to  ..     “learn  the  new”  and  to  keep  up     to  date  with  their  industry  and   profession   22  
  23. Individuals  are  using   social  tools  to  ..     find  soluBons  to  their   own  performance   problems  23  
  24. INDIVIDUALS  are  using     social  tools  to  ..     share  what  they  find,  learn,     create    and  know   24  
  25. INDIVIDUALS  are  using  social  tools  to  ..     parBcipate  in  wider  online  educaBonal  opportuniBes   25  
  26. 26  
  27. 27  
  28. TEAMS  AND  GROUPS  are  using  social  tools  to  ..     support  collaboraBve  working  and  learning   28  
  29. Consumeriza>on  of  IT   Consumeriza>on  of  Learning   29  
  30. 5  characterisBcs  of     how  Knowledge  Workers     like  to  learn   in  the  workflow   con>nuously   immediately   socially   autonomously   30  
  31. Source:  Josh  Bersin   31  
  32. 32  
  33. Growth  of  Enterprise  Social  Networkss  &  CollaboraBon  PlaXorms     offers  new  opportuniBes  for  L&D  to  support  constant  learning  …  33  
  34. 34  
  35. Ac>vity  stream   Real-­‐>me  updates   Member  commen>ng   Threaded  discussions   Member  liking   Sharing  of  resources   Sharing  links   Sharing  files   Polls  and  surveys   Content  crea>on  tools   Member  profiling   Private  messaging   No>fica>ons   Group  spaces   within  the   network   Internal  and   external   networks   35  
  36. Helping  teams  to    work  and  learn  together     36  
  37. “You  can’t  train  people  to  be  social;  only  show  them  what  it  is  to   be  social  ..  and  work  purposefully  together.”   37  
  38. From  packaging  to  scaffolding   ….  in  partnership  with  team  leaders   38  
  39. 39  
  40. Social  collaboraBon   40  
  41. Help  teams  to     share  their   knowledge     41  
  42. Help  teams  to   “narrate  their  work”   42  
  43. Help  teams  to  co-­‐create  resources     43  
  44. Show  teams  how  this   all  happens  as  part  of   their  daily  workflow   and  not  as  an  “extra”   acBvity   44  
  45. Help  teams  understand  what     purposeful  or  produc>ve  collabora>on  means   45  
  46. Personal  Knowledge  Management    (PKM):   “A  set  of  processes     individually  constructed,     to  help  each  of  us  make     sense  of  the  world     and  work  more  effecHvely”   46  
  47. 47  
  48. Social  Onboarding   get  to  know  co-­‐workers   and  company  culture   ask  &  answer  ques>ons   access  resources   AND  start  contribu>ng  48  
  49. Social  Mentoring   informal  ad  hoc  mentoring   as  needs  arise   self-­‐ini>a>ng   in  the  ESN  49  
  50. Formal  Online  Social  Learning  (or  Social  E-­‐Learning)   =  Social  Tools  +  Social  Learning  Pedagogy   50  
  51. Organising  a  formal  online  social  learning  experience:   1  –  scaffolding  the  learning  experience   2  –  offering  as  much  autonomy  as  possible   3  –  focusing  on  enabling  the  social  interac>on   4  –  suppor>ng  the  experience  with  content  as  appropriate   5  –  driving  it  with  a  performance  outcome  in  mind   51  
  52. variety  of  content  sources   (ad  hoc)  web  mee>ngs   peer  sharing  of  blog  posts     and  other  resources   self-­‐selected  projects   self-­‐created  community/groups   peer-­‐assessment   Formal  Online  Social   Learning  Experience     52  
  53. Suppor>ng   WORK  TEAMS   ENTERPRISE  COMMUNITY  MANAGEMENT   Levels  of  applicaBon  of  social  technologies   ENTERPRISE  SOCIAL  NETWORK  (ESN)  or    COLLABORATION  /  SOCIAL  KNOWLEDGE  PLATFORM   Suppor>ng   COMMUNITIES     OF  PRACTICE   Suppor>ng   PROFESSIONAL   NETWORKING     SOCIAL     ONBOARDING   SOCIAL    MEDIA  +  E-­‐LEARNING  SOCIAL  MEDIA  +  TRAINING   SOCIAL   MENTORING   FORMAL  ONLINE   SOCIAL  LEARNING     EXPERIENCE   53  
  54. Enterprise  community  management  :     joining  up  working  and  learning   54  
  55. 1   BEING  INVOLVED  IN   THE  STRATEGIC  PLANNING     OF  THE  ENTERPRISE     COMMUNITY   55  
  56. 2   PROMOTING    THE  USE  OF  ESN  FOR  TRAINING,  SOCIAL   ONBOARDING  &  SOCIAL  MENTORING   56  
  57. 3   PROMOTING  THE  USE  OF  THE  ESN   FOR  WORK  TEAMS  &  COMMUNITIES  OF  PRACTICE   57  
  58. 4   SUPPORTING  THE  USE  OF  THE  ESN   58  
  59. 5   BUILDING  THE     NEW  PERSONAL     &  SOCIAL  SKILLS   REQUIRED  FOR     PRODUCTIVE   COLLABORATION   59  
  60. 6   BUILDING  A  COMMUNITY  SPIRIT   60  
  61. 7   MONITORING  THE  HEALTH   OF  THE  ESN     61  
  62. 8   MEASURING  THE  SUCCESS  OF  THE     ENTERPRISE  COMMUNITY   (&  ESN)   IN  BUSINESS  TERMS   62  
  63. Social  Learning  is     changing  the    face  of   workplace  learning   What  new  opportuniBes   does  it  provide  for  you   and  your  organizaBon?   63  
  64. Social  Learning  Handbook  2013     Jane  Hart   Social  Learning  Handbook  2013     www.C4LPT.co.uk/slh2013                     Contact  Jane  Hart   Twirer:  @C4LPT   Email:  jane.hart@C4LPT.co.uk       64  

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