Social Learning: The Changing Face
of Workplace Learning Jane Hart ICELW 12 June 2013 New York

C4LPT
2

Social Learning: the changing face
of workplace learning What is social learning? How is social learning changing the way we learn at work? How are L&D suppor>ng this change? 3

Social learning …
at home … 4

Social Learning
… at school … 5

Social Learning .. at
work 6

Social media can make
social learning a more powerful experience ... Social learning doesn’t require the use of social media Use of social media tools doesn’t mean social learning will take place 7

8

10
9

9
10

8
11

7
12

6
13

5
14

4
15

3
16

2
17

1
18

Individuals are using social tools
to build a trusted network of friends and colleagues -­‐ aka a Personal Learning Network 19

ask and answer quesBons of
each other exchange resources, ideas and experiences brainstorm and solve problems together keep up to date with what their colleagues are doing learn from each other – oEen without even realising it 20

“25% of doctors use social
media daily to scan or explore new medical informa>on. Social media never will replace tradi>onal means of research and learning … it’s an addi>onal — and valuable — channel that can add to a physician’s knowledge base.” Journal of Medical Internet Research 21

Individuals are using social tools
to .. “learn the new” and to keep up to date with their industry and profession 22

Individuals are using social
tools to .. find soluBons to their own performance problems 23

INDIVIDUALS are using
social tools to .. share what they find, learn, create and know 24

INDIVIDUALS are using social tools
to .. parBcipate in wider online educaBonal opportuniBes 25

26

27

TEAMS AND GROUPS are using
social tools to .. support collaboraBve working and learning 28

Consumeriza>on of IT Consumeriza>on
of Learning 29

5 characterisBcs of
how Knowledge Workers like to learn in the workflow con>nuously immediately socially autonomously 30

Source: Josh Bersin 31

32

Growth of Enterprise Social Networkss
& CollaboraBon PlaXorms offers new opportuniBes for L&D to support constant learning … 33

34

Ac>vity stream Real-­‐>me updates
Member commen>ng Threaded discussions Member liking Sharing of resources Sharing links Sharing files Polls and surveys Content crea>on tools Member profiling Private messaging No>fica>ons Group spaces within the network Internal and external networks 35

Helping teams to work
and learn together 36

“You can’t train people to
be social; only show them what it is to be social .. and work purposefully together.” 37

From packaging to scaffolding
…. in partnership with team leaders 38

39

Social
collaboraBon
40

Help teams to
share their knowledge 41

Help teams to “narrate
their work” 42

Help teams to co-­‐create resources
43

Show teams how this
all happens as part of their daily workflow and not as an “extra” acBvity 44

Help teams understand what
purposeful or produc>ve collabora>on means 45

Personal Knowledge Management (PKM):
“A set of processes individually constructed, to help each of us make sense of the world and work more effecHvely” 46

47

Social Onboarding get to
know co-­‐workers and company culture ask & answer ques>ons access resources AND start contribu>ng 48

Social Mentoring informal ad
hoc mentoring as needs arise self-­‐ini>a>ng in the ESN 49

Formal Online Social Learning (or
Social E-­‐Learning) = Social Tools + Social Learning Pedagogy 50

Organising a formal online social
learning experience: 1 – scaffolding the learning experience 2 – offering as much autonomy as possible 3 – focusing on enabling the social interac>on 4 – suppor>ng the experience with content as appropriate 5 – driving it with a performance outcome in mind 51

variety of content sources
(ad hoc) web mee>ngs peer sharing of blog posts and other resources self-­‐selected projects self-­‐created community/groups peer-­‐assessment Formal Online Social Learning Experience 52

Suppor>ng WORK TEAMS
ENTERPRISE COMMUNITY MANAGEMENT Levels of applicaBon of social technologies ENTERPRISE SOCIAL NETWORK (ESN) or COLLABORATION / SOCIAL KNOWLEDGE PLATFORM Suppor>ng COMMUNITIES OF PRACTICE Suppor>ng PROFESSIONAL NETWORKING SOCIAL ONBOARDING SOCIAL MEDIA + E-­‐LEARNING SOCIAL MEDIA + TRAINING SOCIAL MENTORING FORMAL ONLINE SOCIAL LEARNING EXPERIENCE 53

Enterprise community management :
joining up working and learning 54

1 BEING INVOLVED IN
THE STRATEGIC PLANNING OF THE ENTERPRISE COMMUNITY 55

2 PROMOTING THE
USE OF ESN FOR TRAINING, SOCIAL ONBOARDING & SOCIAL MENTORING 56

3 PROMOTING THE USE
OF THE ESN FOR WORK TEAMS & COMMUNITIES OF PRACTICE 57

4 SUPPORTING THE USE
OF THE ESN 58

5 BUILDING THE
NEW PERSONAL & SOCIAL SKILLS REQUIRED FOR PRODUCTIVE COLLABORATION 59

6 BUILDING A COMMUNITY
SPIRIT 60

7 MONITORING THE HEALTH
OF THE ESN 61

8 MEASURING THE SUCCESS
OF THE ENTERPRISE COMMUNITY (& ESN) IN BUSINESS TERMS 62

Social Learning is
changing the face of workplace learning What new opportuniBes does it provide for you and your organizaBon? 63

Social Learning Handbook 2013
Jane Hart Social Learning Handbook 2013 www.C4LPT.co.uk/slh2013 Contact Jane Hart Twirer: @C4LPT Email: jane.hart@C4LPT.co.uk 64