July2008 Recession Proof Your Career
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The document provides tips for recession-proofing your career by building your personal brand. It discusses defining your brand values, vision, voice, variety and visual identity. It encourages connecting with a community and staying active online to stay visible. The key message is that in today's job market, you must look within and focus on developing your own brand to gain job security rather than relying solely on the job market.
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In this presentation to the students of the Public Relations Student Society of America at the University of Delaware, I talk about branding yourself as a PR professional, and five tools to help you establish a personal brand.
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Session Description:
You have a personal brand. You may not realize it, but you do. And in an industry where it is critical to maintain relevance and where there are more job seekers than jobs, it's important to care for your brand to make sure you (appropriately) stand out from the crowd.
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Shortly after I ran an experiment with the intention to manipulate the Google results for my name.
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This document provides a personal branding worksheet to help individuals define their personal brand in 3 key areas:
1. Who they are through their beliefs, skills, experiences, and passions. This includes natural gifts and top 5 interests.
2. Their niche or what they are known for among friends, family, and colleagues and what they are passionate about. The worksheet advises picking one niche to focus on.
3. Owning their niche in a unique way and consistently expressing their brand identity through their voice, presence, and use of creative self-expression and selected social media platforms to amplify their brand to their target audience.
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Brands are everywhere. In today’s world, branding doesn’t only apply to companies, it’s personal as well. Some people have a personal brand which is also a company brand, such as some fashion designers, elite athletes, stars and artists. For many people, personal branding has a lot to do with reputation management, taking a strategic approach to one’s career and leading with influence and impact.
Here are 10 steps to taking a more proactive approach to personal branding.
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[Note: Due to the way SlideShare processes files these slides will display inconsistently per device and, combined with a correction on a couple slides, means they are slightly different than the slides presented at GDC.]
Session Description:
You have a personal brand. You may not realize it, but you do. And in an industry where it is critical to maintain relevance and where there are more job seekers than jobs, it's important to care for your brand to make sure you (appropriately) stand out from the crowd.
Though often overlooked and neglected, personal branding can help you land jobs, clients, promotions, speaking gigs, and more. Cultivating your public image isn't creating a 'fake' you, won't take a lot of time to maintain, and it doesn't even mean you introverts have to endure spending hours in a crowded room!
Come learn about personal branding, figuring out how best to highlight what makes you "you", and what steps you can take to develop and polish your own personal brand.
Takeaway:
Attendees will learn what personal branding is and why it's important to develop their brand. Then they'll be provided and walked through several resources containing easy, actionable steps they can take to help them create and maintain their brand both on and offline.
Personal branding and LinkedIn Optimization with Actionable and Case Study.
After a 3 hour long lecture my students generally ask me all kind of questions. One day there was this one student who asked me a weirdly funny question about how much do I drink?
Upon inquiring I understood he landed up on my social profile when searched on Google. Like every teenager I had posted something stupid, while I don't repent it, but that’s not the side I want to show people whom I connect professionally.
Shortly after I ran an experiment with the intention to manipulate the Google results for my name.
This was done over a period on 4 months. The results of which you will be seeing in the following slides.
This PPT will also help you understand the importance of personal branding and LinkedIn. I also cover the steps to achieve results like mine with 100% gurantee.
Kindly give due credits if you intend to use or share this information. Happy Branding!
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The document summarizes a meeting of the HDI Motown Local Chapter that took place on June 10, 2009. The meeting featured speakers Gideon Brewer and Marisa Eubank discussing finding the right candidates and securing a job in a tough economic climate. They covered hiring dilemmas and solutions from both a management and candidate perspective. Key topics included screening resumes, utilizing recruiters, networking, researching companies, tailoring resumes, and preparing for interviews. The meeting provided guidance on navigating challenges in hiring and job searches during an economic downturn.Thin Client Computing In The Steady State
1. The document discusses strategies for transitioning from a complex legacy infrastructure to a virtual and simple infrastructure using thin client computing.
2. It outlines considerations for backup, disaster recovery, business continuity, security, and other areas when implementing thin client solutions.
3. The final section discusses developing a long term strategic plan, calculating ROI for projects, prioritizing initiatives, and creating a roadmap for execution.
November 2008 - Virtual Help Desk
The document provides an overview of Janet Lankford's virtual helpdesk team which supports 2800 users across the United States and London. The team uses several tools like Contactual for call routing, Track IT for ticket tracking, and Bomgar for remote access. Key metrics like call volume, tickets opened, abandoned rate, and customer satisfaction are analyzed. The management style focuses on individualized support through weekly conference calls, one-on-one meetings, and group instant messages. Training is provided through Microsoft, HDI, and weekly presentations by technicians.
Becoming a service industry rockstar
Dan Wilson is a Client Services Manager and past chairman of the HDI Member Advisory Board who has over 13 years of experience in IT service and support leadership. He has a college degree, two industry certifications, has held various leadership roles in the HDI organization over many years, and regularly speaks at industry events. He is also involved in his local community as a volunteer with organizations like Make-A-Wish Foundation.
Feb2007 Kelly Services Hdi Chapter Meeting 020807 Public Domain
The document summarizes Kelly Services' transformation of its IT service desk to better align with ITIL best practices. Key points include:
- Kelly conducted an assessment that found its previous service desk model lacked maturity and was inefficient
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The value of SAAS for ITSM
This document discusses software as a service (SaaS) and its value for IT service management (ITSM). SaaS delivers software applications over the internet, using cloud computing. It differs from application service providers (ASPs) by being strictly web-based and architected for the web. The business is moving to SaaS due to lower costs, flexibility, and focus on business needs rather than technology. SaaS is growing for use in ITSM tools like service desks, as it provides measurable service level agreements and easier upgrades compared to on-premise software. While concerns remain regarding internet connections and control, SaaS allows IT to focus on business services and offers simpler and faster implementations than traditional software.
Strategic Desktop Virtualization
The document discusses how strategic virtualization, beginning with desktop/webbook virtualization, can transform an organization and allow IT to become a competitive advantage. It describes how Amerisure Insurance implemented a strategic virtualization roadmap that simplified their infrastructure and dramatically improved productivity, security, and cost savings. Key benefits included ubiquitous access, reduced total cost of ownership, improved quality of life for employees, a more agile architecture, and positioning the company for the future.
Making case for a virtual support center
The document discusses establishing a virtual support center to provide IT support. It notes that a virtual model can increase productivity by 10-30% and reduce turnover by 10% compared to traditional support. It outlines best practices for a remote support team such as defined policies, remote workplace infrastructure, and training managers and agents. Benefits include cost savings, leveraging existing technology, work-life balance, and accessing a larger talent pool. The presentation provides recommendations on recruiting, technology, management, and legal considerations for implementing a successful virtual support center.
It Services And Service Catalog(ITIL V3)
This document provides an overview of ITIL v3 and the service catalog. It defines key terms like customers and users. ITIL v3 focuses on delivering value to customers and integrating IT services with business needs. The ITIL v3 publication structure includes core guidance, complementary guidance, and web-based add-ons. The ITIL v3 service lifecycle includes five phases: service strategy, service design, service transition, service operation, and continual service improvement.
June2007 Implementing Itil Problem Mgmt
The document discusses implementing Problem Management according to ITIL best practices. It describes what Problem Management is, its goals, definitions, objectives, benefits, and key steps to implementation. Problem Management aims to resolve the root causes of incidents to minimize their adverse impacts and prevent recurrence. The summary provides an overview of the key points covered in the document.
March 2009 - Reducing Incidents: 3-2-1-0 Approach
This document outlines a 3-2-1-0 continuous improvement initiative to reduce IT incidents and support costs. The approach aims to move resolution of incidents and requests closer to the customer by eliminating unnecessary items, empowering self-service, and expanding the service desk's capabilities. Key steps include identifying improvement opportunities, assessing where resolution can be handled, ensuring proper knowledge, training, and measurement, and implementing changes through clear communications and project management. Initial results saw reductions in incident volume, improved customer satisfaction, and faster resolution times.
Driving customer satisfaction v2
Bob Sochacki, ANX eBusiness and VP of Programs with HDIMotown discussion about Customer Satisfaction and it's importance to your Service Desk and to IT overall.
March2008 Strategies For Adopting Self Service And Automation
The document discusses strategies for self-service and automation in customer service. It defines key terms like self-service, automation, and self-healing. It outlines different customer segments and their needs. Challenges and requirements for implementing self-service and automation are presented. Benefits and examples of successful implementations are provided. The document concludes with a question and answer section on upcoming local HDI chapter events.
October 2008 - Transforming from Help Desk to Service Desk, Lowering TCO
This document provides an overview of transforming a help desk into a more strategic service desk. It discusses key concepts like implementing more proactive processes through automation and knowledge management to address common help desk issues and lower costs. Metrics and key performance indicators for processes like incident, problem, and change management are reviewed. The benefits of a service desk over a help desk are described, such as providing a single point of contact and focusing on customer service. Software asset management is also introduced as an emerging area of focus.
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This document discusses knowledge management best practices within service management. It begins by outlining the traditional "knowledge engineering" approach and its limitations. It then introduces the concept of dynamic knowledge management and knowledge-centered support (KCS), which focuses on capturing knowledge as a byproduct of problem-solving. The document provides an overview of KCS principles and practices, how they can enhance ITIL, and benefits organizations have seen from implementing KCS. It also addresses common challenges and questions around getting started with or improving an existing knowledge management system.
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Feb2007 Kelly Services Hdi Chapter Meeting 020807 Public Domain
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Dan Wilson outlines 8 steps to successfully re-sourcing IT client services at Volkswagen Group of America: 1) Assess current problems and needs, 2) Find a solid partner by issuing an RFP and thoroughly vetting vendors, 3) Ensure the agreement structure protects needs through service level agreements and penalties, 4) Define governance for oversight, 5) Select internal and vendor team members, 6) Offer a grace period for the vendor to meet service levels, 7) Manage the relationship by enforcing service levels and accountability, and 8) Continuously review and collaborate with the vendor for improvements. The presentation provides examples and recaps the 8 key steps.
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Sept2009 HDI Motown Exec Panel
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Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
Mind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AI
Generative AI Deep Dive: Advancing from Proof of Concept to Production
Generative AI Deep Dive: Advancing from Proof of Concept to Production
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 5
UiPath Test Automation using UiPath Test Suite series, part 5
Pushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 days
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
July2008 Recession Proof Your Career
- 1. Recession Proof Your Career Make It Great with Phil Gerbyshak
- 2. A Few Stats
- 3. Gas or Kids?
- 4. What can you do?
- 5. Recession Proof Your Career!
- 6. Today, there is no such thing as job security. You’ve got to look beyond the job market and look within yourself.
- 11. Values: Your name means ??
- 12. Vision
- 13. Voice
- 14. Variety
- 15. Visual
- 19. Be the Most Likeable Person You Know!
- 20. Who do you know…and who knows you?
- 21. Give More Than You Get
- 22. Join a Big C Community
- 23. Ask for Forgiveness, Not Permission
- 24. Try Something New Every Day
- 25. Where do we go from here?