The document outlines the agenda for a panel discussion on the present, past, and future of IT. The agenda includes introductions from 1:00-1:15pm, a panel discussion on the present and past from 1:15-2:15pm, a refreshment break from 2:15-2:30pm, HDI and HDI Motown updates from 2:30-2:45pm, and a panel discussion on the future from 2:45-3:45pm. The panelists and emcee are then introduced. Ground rules are explained where questions will be selected in advance and discussed with a 6 minute time limit per question. Questions cover topics like collaborating to help Detroit's economy,

2. Agenda 1:00-1:15: Introductions 1:15-2:15: Panel Questions regarding the Present/Past 2:15-2:30: Refreshment & Networking Break 2:30-2:45: HDI & HDI Motown Updates 2:45-3:45: Panel Questions regarding the Future

3. Panelist Introductions Phil Bertolini, Oakland County, CIO/Deputy County Executive Jeff Christofis, Kelly Services, Director of Infrastructure Operations & Services Sean Flater, Volkswagen Group of America, CTO Barry Fleischer, Optimum Technology, CEO Frank Petersmark, Amerisure Mutual Insurance Company, Vice President of IT Theresa Rowe, Oakland University, CIO Emcee: Dave Willmer, Robert Half Technology, Executive Director

4. Panel Format All questions provided in advance by members Emcee will select a panelist to begin each discussion Other panelists can provide their input at any time 6 minute time limit per question to ensure we can cover all questions Submit live questions with the provided index card; Panel will field these questions, if time permits

5. Questions What are you doing to collaborate with others to address the problems facing Detroit’s economy? How are you urging your employees to help? What are your experiences with off-shore support and what is the customer end user perception? Do you see off-shore support coming back to the US? What is your organization’s most important project(s) at present and for 2010? What is the perceived value of your Service Desk? What keeps you up at night? What is the most important measurement of IT and why? How are you cutting costs while continuing to improve service without reducing staff? What do you think we can do to draw and retain talent locally? How has the process for measuring employees’ performance changed if your company’s overall performance did not meet expectations?

6. See you in 15 minutes!

7. Questions What new and upcoming trends do you see your organization implementing and why? Do you see “Open Source” helping you do more with less? How do you envision your Service Delivery Model changing to support your user base? What challenges do you project our industry will be facing in the next 5 years? What do you believe is your greatest challenge for 2010? In reference to Detroit’s emergence from the current economic situation, what do you see in the technology space in the coming years? Do you see opportunities in Green Technologies? What educational requirements are needed for future hiring?