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IT Service and Support

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Knowledge Management Best Practices within Service Management
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Working alone can get you in trouble
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Stefanini Tech Team - Help Desk to Service Desk
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Driving customer satisfaction v2
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Waking up from a service sourcing nightmare
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Becoming a service industry rockstar
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Think ITSM presents: Service Desk Respect and Improvement Catalysts
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Making case for a virtual support center
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Social media and your organization
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Social Networking One Year later
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The value of SAAS for ITSM
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Kcs overview for detroit 2010
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Strategic Desktop Virtualization
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Thin Client Computing In The Steady State
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Sept2009 HDI Motown Exec Panel
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