Dan Wilson is a Client Services Manager and past chairman of the HDI Member Advisory Board who has over 13 years of experience in IT service and support leadership. He has a college degree, two industry certifications, has held various leadership roles in the HDI organization over many years, and regularly speaks at industry events. He is also involved in his local community as a volunteer with organizations like Make-A-Wish Foundation.

1. Dan Wilson VWGoA Client Services Manager HDI Member Advisory Board Past-Chairman HDI Motown Chapter Advisor

2. Over 13 Years in IT Service and Support Leadership College Degree, 2 Industry Certifications 8 Years HDI Local Chapter Officer 6 Years on HDI Member Advisory Board Member Advisory Board Chairman 2007-2011 HDI Conference Faculty HDI SPIN Webinar Speaker (2) HDIAOY (Nat./Reg./Loc.) and Team Excellence committee member Article Published in January 2008 Support World Spoken at and Involved in other industry associations College student/tutor Make-a-Wish Foundation Volunteer, Team Capt. , and Participant HDI Rock of our Foundation Award Winner

3. Start with the end: Professional Eulogy? Why Get Involved? Industry involvement Local involvement Legacy Open Discussion

4. Did ???? for the world? Industry Recognition Community Recognition Association Membership/Involvement Certifications Degree Making A Difference

5. Sense of Accomplishment Pay it forward Commitment Advancement Mentorship Accreditation Feeling Good

6. Professional Association HDI, ITSMF, PMI Advisory Boards Committees (Standards, Awards, Events) Group Leadership Leadership Speaker Facilitator Author Blogs, White Papers, Webinars, Books, Articles, etc. Student Volunteer!

7. LIGs/Chapters/User Groups High Schools & Colleges Neighborhood Association Big Brother, Big Sister Unemployment Agencies Make-a-Wish United Way Habitat for Humanity

8. Defined: Something inherited from a predecessor; a heritage How will you leave yours? Tell Stories Leave your Mark Awards Records (Performance Measurement) The *your name here* Naming Rights A big hug! Being Medal’d

9. Rewarding Stories Anything we missed?