To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=308 Former HDI/SDI Head of Consulting, Barclay Rae speaks about the key factors organizations should consider when planning an ITSM tool upgrade. This video is essential viewing for an organization that is considering or will have to go through an upgrade with their current ITSM tool. Upgrade for some is a necessary evil but in reality it presents some serious opportunity for rapid change.

1. Upgrading your ITSM tool? Think about the TCO. Barclay Rae, Axios Systems Gary Stalker, Axios Systems Mike Alexander, University of Notre Dame December 03, 2009

3. ITSM Upgrade Considerations Measuring Up The Options Barclay Rae Axios Head of Global Services

12. assyst – The Lowest TCO In The Industry 100K 300K 30K 150K 630K 630K 0 300K 30K 150K 0 1.3M 1.78M 1.84M 200K 1.4M 150K 1M 900K 4.65M 1M Notes: The costs above are an estimation based on an organization with the following requirements. > 300 ad-hoc users who need access to the application > Integration with >10,000 discovered assets from multiple sources > Integration with email for notifications and Active Directory > Integration with 2 different monitoring / alerting systems>full ITIL deployment (Incident, Problem, Change, Asset, Config, CMDB/CMS, Service Request / Service Catalog, SLM, Financial) > Fully functioning test / development system>DR system Infrastructure Software, hardware, storage, data center Infrastructure Software, hardware, storage, data center Infrastructure Software, hardware, storage, data center 1 FTE Only 1 FTE Only 3 FTEs & 2 PTEs Internal People Resources Implementation, upgrades, administration Internal People Resources Implementation, upgrades, administration Internal People Resources Implementation, upgrades, administration Training Training Training User & admin training Consulting Implementation, upgrades, ongoing Consulting Implementation, upgrades, ongoing Consulting Implementation, upgrades, ongoing Software Maintenance for Term Software Maintenance Software Maintenance for Term Total Subscription for Period 300 assyst Users - full ITSM Initial Software Purchase 300 ad-hoc users - full ITSM Initial Software Purchase 300 ad-hoc users - full ITSM 5 YEAR TCO 5 YEAR TCO 5 YEAR TCO assyst SaaS - Next Generation assyst - On Premise Legacy ITSM Solution

13. Axios Systems – Most Flexible Among ITSM Vendors Next Generation SaaS ITSM built on industry leading tools with better performance. Mature while still state-of-the-art and modern In partnership with customer, planned and expected with no surprises Customer configuration via GUI and drag and drop interface 1 FTE or less to admin Subscription SaaS One consistent state of the art platform all developed in-house Old, purchased, different platforms Technology Seamless, quick (hours not days and months), integrations and configurations stay intact Most often through professional services. Lengthy and expensive Upgrades Customer configuration via GUI and drag and drop interface Custom coding by customer or vendor Customization versus Configuration 1 FTE or less to admin Customer – team of developers and admin Administration Perpetual Perpetual License Model Vendor On Premise On Premise

14. Gary Stalker Head of Product Development, Axios Systems A Streamlined Approach To ITSM Upgrades

15. assyst Product Overview