Learn how an AI Chatbot integration can transform your ITSM.
The way businesses communicate internally has evolved rapidly, moving from email and telephone to automated digital communication channels. IT operations teams must meet the demands of digital transformation faster than ever before, with instant 24/7 support and faster ticket resolution.
IT Service Management for 2020: Transform the Customer Experience through Sel...Axios Systems
Expectations for End-User experience are evolving rapidly. What you are doing today will most certainly not be up to par tomorrow and beyond. (What got us here, won’t get us there.)
The landscape of Self-Service today, while functional for some, is still considered to be an obstacle course for users at many organizations. Even though “search” has been integrated into most End-User Portal experiences for years, the quality of results from those searches continues to be very hit or miss.
George Spalding, EVP at Pink Elephant, and Kevin Patterson, Business Development Manager at Axios Systems, discuss the landscape of Self-Service today and where it is headed over the next 12 months and beyond.
Follow the link: https://info.axiossystems.com/it-service-management-for-2020-transform-the-customer-experience-through-self-service-mobile-and-ai-lp-en to watch the recording.
Webinar: Enterprise Service Management 101Axios Systems
Despite being over a decade old, adoption of Enterprise Service Management (ESM) has grown significantly in the last few years. Improving back-office operations via workforce automation and enhanced productivity as well as an enabler for digital transformation, ESM supports better business outcomes across the organization.
Find out more about the opportunities of ESM in our webinar with Stephen Mann of ITSM.Tools.
How to reduce unplanned work and increase customer valueAxios Systems
In this informative webinar, Troy DuMoulin from Pink Elephant and Pat Moran from Axios Systems will describe how key ITIL practices such as Monitoring & Event, Incident and Problem Management pair nicely with Data Analytics, AI-Ops and Kanban boards to create transparency into unplanned work and improve customer success metrics such as time to repair, system availability and customer satisfaction.
Pink elephant webinar: how ITSM maturity enables or disables your transformat...Axios Systems
In this webinar on Wednesday, November 28th @11:00ET, Troy DuMoulin from Pink Elephant and Kevin Patterson from Axios Systems share their views and personal experience of how ITSM Process and Service Management Cultural Maturity are key enablers to achieve the goals of digital transformation. https://hubs.ly/H0fJn4J0
Pink Elephant and Axios Systems Webinar: How to unlock service excellence wit...Axios Systems
ITSM and IT Operations Management (ITOM) are two essential parts of the IT value chain. IT infrastructure, looked after by IT operations, is the platform for the services that deliver value to customers and employees. For your business to grow, ITSM and ITOM teams need to work together to drive customer satisfaction, ensure business continuity, and accelerate deployment of new apps and services.
In this webinar, you'll learn how to unlock service excellence with unified ITSM & ITOM. Register here: https://hubs.ly/H0hY7550
Stephen Mann Webinar: Is it time to change your ITSM tool?Axios Systems
Industry expert Stephen Mann discusses the key stages of assessing the suitability of your current ITSM toolset and whether it is able to meet the increasing demands of the business effectively. https://hubs.ly/H0fJpxM0
Axios Systems Webinar: 10 quick wins to transform your IT Service Desk from g...Axios Systems
Stephen Mann (ITSM.tools) explains how to drive IT service desk improvement through three high-value ITSM capabilities – self-service, knowledge management, and automation. And, importantly, how best to avoid the common pitfalls to delivering success. Register and watch now: https://hubs.ly/H0jnfTp0
Axios Systems Webinar: Position Your Organization for Enterprise Service Mana...Axios Systems
Enterprise Service Management (ESM) has now achieved a level of business success and corporate adoption that it can no longer be ignored. It’s a mainstream approach to business improvement, with significant traction levels that will only continue to increase.
This webinar will help you learn how to better prepare your organization for ESM success. Register here: https://hubs.ly/H0hv5Kz0
IT Service Management for 2020: Transform the Customer Experience through Sel...Axios Systems
Expectations for End-User experience are evolving rapidly. What you are doing today will most certainly not be up to par tomorrow and beyond. (What got us here, won’t get us there.)
The landscape of Self-Service today, while functional for some, is still considered to be an obstacle course for users at many organizations. Even though “search” has been integrated into most End-User Portal experiences for years, the quality of results from those searches continues to be very hit or miss.
George Spalding, EVP at Pink Elephant, and Kevin Patterson, Business Development Manager at Axios Systems, discuss the landscape of Self-Service today and where it is headed over the next 12 months and beyond.
Follow the link: https://info.axiossystems.com/it-service-management-for-2020-transform-the-customer-experience-through-self-service-mobile-and-ai-lp-en to watch the recording.
Webinar: Enterprise Service Management 101Axios Systems
Despite being over a decade old, adoption of Enterprise Service Management (ESM) has grown significantly in the last few years. Improving back-office operations via workforce automation and enhanced productivity as well as an enabler for digital transformation, ESM supports better business outcomes across the organization.
Find out more about the opportunities of ESM in our webinar with Stephen Mann of ITSM.Tools.
How to reduce unplanned work and increase customer valueAxios Systems
In this informative webinar, Troy DuMoulin from Pink Elephant and Pat Moran from Axios Systems will describe how key ITIL practices such as Monitoring & Event, Incident and Problem Management pair nicely with Data Analytics, AI-Ops and Kanban boards to create transparency into unplanned work and improve customer success metrics such as time to repair, system availability and customer satisfaction.
Pink elephant webinar: how ITSM maturity enables or disables your transformat...Axios Systems
In this webinar on Wednesday, November 28th @11:00ET, Troy DuMoulin from Pink Elephant and Kevin Patterson from Axios Systems share their views and personal experience of how ITSM Process and Service Management Cultural Maturity are key enablers to achieve the goals of digital transformation. https://hubs.ly/H0fJn4J0
Pink Elephant and Axios Systems Webinar: How to unlock service excellence wit...Axios Systems
ITSM and IT Operations Management (ITOM) are two essential parts of the IT value chain. IT infrastructure, looked after by IT operations, is the platform for the services that deliver value to customers and employees. For your business to grow, ITSM and ITOM teams need to work together to drive customer satisfaction, ensure business continuity, and accelerate deployment of new apps and services.
In this webinar, you'll learn how to unlock service excellence with unified ITSM & ITOM. Register here: https://hubs.ly/H0hY7550
Stephen Mann Webinar: Is it time to change your ITSM tool?Axios Systems
Industry expert Stephen Mann discusses the key stages of assessing the suitability of your current ITSM toolset and whether it is able to meet the increasing demands of the business effectively. https://hubs.ly/H0fJpxM0
Axios Systems Webinar: 10 quick wins to transform your IT Service Desk from g...Axios Systems
Stephen Mann (ITSM.tools) explains how to drive IT service desk improvement through three high-value ITSM capabilities – self-service, knowledge management, and automation. And, importantly, how best to avoid the common pitfalls to delivering success. Register and watch now: https://hubs.ly/H0jnfTp0
Axios Systems Webinar: Position Your Organization for Enterprise Service Mana...Axios Systems
Enterprise Service Management (ESM) has now achieved a level of business success and corporate adoption that it can no longer be ignored. It’s a mainstream approach to business improvement, with significant traction levels that will only continue to increase.
This webinar will help you learn how to better prepare your organization for ESM success. Register here: https://hubs.ly/H0hv5Kz0
Axios Systems 2017 UK assyst Regional User GroupsAxios Systems
Axios Systems annual UK assyst Regional User Groups in April 2017. This event focused on the Customer Success Programme and center on the development of assyst’s ITOM & ITAM capabilities as well as the updates to assyst 10 SP7.5. We also discussed the rise of Service Integration and Management (SIAM) and how it is able to transform efficiency and transparency of a service delivery process.
Unlock the Value of ITIL 4 with 5 Key Takeaways that can be Used Today!Axios Systems
As ITIL continues to evolve and expand to provide a holistic and integrated view of IT Service Management it is easy to lose sight of the fundamental practices that make day-to-day IT management life sustainable. In this practical webinar, Troy DuMoulin and Ed Perez will look at 5 Key Takeaways any organization can use from ITIL 4 best practices that enable improved service delivery without complex requirements and high levels of process maturity.
Axios Systems assyst RUG2017 - Digital Transformation: Keeping pace with the ...Axios Systems
Axios Systems annual UK assyst Regional User Groups in April 2017. Our Managing Consultant Brian Hendry talked about what digital transformation is and why it matters to you. He also highlighted the importance of big data, what gaps you have in your current data within your IT service management tool and how you can improve the way your function works.
What is Enterprise Service Management and How You Can Get StartedCherwell Software
Enterprise Service Management (ESM) is IT’s opportunity to leverage the maturity and broad portfolio of ITIL/ITSM based processes to champion service delivery excellence to other lines of business within the organization. When implemented effectively, IT Service Management principles and tools can streamline fulfillment and improve employee productivity across numerous operational departments.
This session took us through the highs and lows of the ground-breaking research survey conducted by HD to determine the current state of IT organisations’ business focus and process maturity.
TRU Snacks Webinar Series - How to Automate Finance Using Accounting RobotsCitrin Cooperman
TRU Snacks is now C-Suite Snacks! Sign up for our weekly C-Suite Snacks webinars here: https://www.citrincooperman.com/infocus/c-suite-snacks
Our C-Suite Snacks webinar series provides the middle market with brief, strategic, and tactical business improvement information for 30 minutes every week. Join Citrin Cooperman live every Thursday at noon for snack-sized insights for business executives.
In this session, Citrin Cooperman was joined by Plena Data to show you how your finance team can work smarter, not harder, with the help of accounting robots. Watch the replay to see the bots in action and learn a practical approach for integrating automation into your finance and accounting team.
Modern Enterprise Service Management: Which Vendor is Right for Your Business?EasyVista
In tomorrow’s “Everything-as-a-Service World” there will not be a one-size-fits-all approach to selecting the best service management partners for your business. What’s just right for you might be completely wrong for someone else. What is certain is that choosing tomorrow’s ITSM platform based on yesterday’s requirements is a recipe for disaster. So what should you be planning for and who should you be considering?
Pink Elephant’s George Spalding dives into some of the trends shaping the industry. Joining him is Dennis Callaghan, Senior Enterprise Software Analyst with 451 Research, who reviews the current vendor landscape and highlights the “best fit” based on business needs.
Topics discussed:
- “SaaS or On Premise?” – the advantages to both, and to choice
- Vendor/Client “Culture Match” – the importance of find the right strategic fit runs deeper than just the technology
- Best of Breed vs. All-in-One” – understanding the pro’s and con’s
- “Customize vs. Vanilla Install” – what’s preferred, and what’s realistic
- “Future Proof” – a checklist to ensure long term success, not just short term gain
This webinar concludes with Russel Jesski, IT Director with FCCI Insurance. Russel will share the process his firm went through, and why they chose to partner with EasyVista.
For the full webinar replay on this topic, please watch the accompanying YouTube video.
Old Infrastructure or New IP? Your Choice: The Brocade CIO Survey 2015Dawn Morris
A new survey of CIOs worldwide from Brocade reveals the business impact of legacy infrastructures, and highlights the need for more innovative solutions to businesses network needs. In the Brocade Global CIO Survey 2015, 75 percent of CIO respondents stated their network is an issue in achieving their organizations goals. For almost a quarter of CIO’s polled, it is a “significant” issue.
In this infographic, explore our top four tips to optimize an IT budget, including how to reduce IT costs, stretch your IT budget further and contribute to the financial success of your organization.
More: http://ms.spr.ly/6004pjika
Are Your IT Professionals Fire-Fighting When They Should Be InnovatingRES
Service desk tickets drain shared resources especially when many are for basic tasks such as printer set ups.
Experienced engineers are wasting their time on low level repetitive tasks rather than driving IT innovation in the interests of your business.
There is a solution; new frameworks are transforming the delivery of IT and services. They enable employees to solve their own ‘IT problems’ without being stuck logged in a queue. What’s more, labour savings of between 6,000 and 14,500 IT engineer hours per year can be realised through the predictable delivery of services, and by the automation of service desk tasks.
apidays LIVE Jakarta - Overcoming the 3 largest obstacles to digital transfor...apidays
apidays LIVE Jakarta 2021 - Accelerating Digitisation
February 24, 2021
Overcoming the 3 largest obstacles to digital transformation
Alan Glickenhouse, Digital Transformation Business Strategist at IBM
Axios Systems 2017 UK assyst Regional User GroupsAxios Systems
Axios Systems annual UK assyst Regional User Groups in April 2017. This event focused on the Customer Success Programme and center on the development of assyst’s ITOM & ITAM capabilities as well as the updates to assyst 10 SP7.5. We also discussed the rise of Service Integration and Management (SIAM) and how it is able to transform efficiency and transparency of a service delivery process.
Unlock the Value of ITIL 4 with 5 Key Takeaways that can be Used Today!Axios Systems
As ITIL continues to evolve and expand to provide a holistic and integrated view of IT Service Management it is easy to lose sight of the fundamental practices that make day-to-day IT management life sustainable. In this practical webinar, Troy DuMoulin and Ed Perez will look at 5 Key Takeaways any organization can use from ITIL 4 best practices that enable improved service delivery without complex requirements and high levels of process maturity.
Axios Systems assyst RUG2017 - Digital Transformation: Keeping pace with the ...Axios Systems
Axios Systems annual UK assyst Regional User Groups in April 2017. Our Managing Consultant Brian Hendry talked about what digital transformation is and why it matters to you. He also highlighted the importance of big data, what gaps you have in your current data within your IT service management tool and how you can improve the way your function works.
What is Enterprise Service Management and How You Can Get StartedCherwell Software
Enterprise Service Management (ESM) is IT’s opportunity to leverage the maturity and broad portfolio of ITIL/ITSM based processes to champion service delivery excellence to other lines of business within the organization. When implemented effectively, IT Service Management principles and tools can streamline fulfillment and improve employee productivity across numerous operational departments.
This session took us through the highs and lows of the ground-breaking research survey conducted by HD to determine the current state of IT organisations’ business focus and process maturity.
TRU Snacks Webinar Series - How to Automate Finance Using Accounting RobotsCitrin Cooperman
TRU Snacks is now C-Suite Snacks! Sign up for our weekly C-Suite Snacks webinars here: https://www.citrincooperman.com/infocus/c-suite-snacks
Our C-Suite Snacks webinar series provides the middle market with brief, strategic, and tactical business improvement information for 30 minutes every week. Join Citrin Cooperman live every Thursday at noon for snack-sized insights for business executives.
In this session, Citrin Cooperman was joined by Plena Data to show you how your finance team can work smarter, not harder, with the help of accounting robots. Watch the replay to see the bots in action and learn a practical approach for integrating automation into your finance and accounting team.
Modern Enterprise Service Management: Which Vendor is Right for Your Business?EasyVista
In tomorrow’s “Everything-as-a-Service World” there will not be a one-size-fits-all approach to selecting the best service management partners for your business. What’s just right for you might be completely wrong for someone else. What is certain is that choosing tomorrow’s ITSM platform based on yesterday’s requirements is a recipe for disaster. So what should you be planning for and who should you be considering?
Pink Elephant’s George Spalding dives into some of the trends shaping the industry. Joining him is Dennis Callaghan, Senior Enterprise Software Analyst with 451 Research, who reviews the current vendor landscape and highlights the “best fit” based on business needs.
Topics discussed:
- “SaaS or On Premise?” – the advantages to both, and to choice
- Vendor/Client “Culture Match” – the importance of find the right strategic fit runs deeper than just the technology
- Best of Breed vs. All-in-One” – understanding the pro’s and con’s
- “Customize vs. Vanilla Install” – what’s preferred, and what’s realistic
- “Future Proof” – a checklist to ensure long term success, not just short term gain
This webinar concludes with Russel Jesski, IT Director with FCCI Insurance. Russel will share the process his firm went through, and why they chose to partner with EasyVista.
For the full webinar replay on this topic, please watch the accompanying YouTube video.
Old Infrastructure or New IP? Your Choice: The Brocade CIO Survey 2015Dawn Morris
A new survey of CIOs worldwide from Brocade reveals the business impact of legacy infrastructures, and highlights the need for more innovative solutions to businesses network needs. In the Brocade Global CIO Survey 2015, 75 percent of CIO respondents stated their network is an issue in achieving their organizations goals. For almost a quarter of CIO’s polled, it is a “significant” issue.
In this infographic, explore our top four tips to optimize an IT budget, including how to reduce IT costs, stretch your IT budget further and contribute to the financial success of your organization.
More: http://ms.spr.ly/6004pjika
Are Your IT Professionals Fire-Fighting When They Should Be InnovatingRES
Service desk tickets drain shared resources especially when many are for basic tasks such as printer set ups.
Experienced engineers are wasting their time on low level repetitive tasks rather than driving IT innovation in the interests of your business.
There is a solution; new frameworks are transforming the delivery of IT and services. They enable employees to solve their own ‘IT problems’ without being stuck logged in a queue. What’s more, labour savings of between 6,000 and 14,500 IT engineer hours per year can be realised through the predictable delivery of services, and by the automation of service desk tasks.
apidays LIVE Jakarta - Overcoming the 3 largest obstacles to digital transfor...apidays
apidays LIVE Jakarta 2021 - Accelerating Digitisation
February 24, 2021
Overcoming the 3 largest obstacles to digital transformation
Alan Glickenhouse, Digital Transformation Business Strategist at IBM
Transforming Traditional ITSM with Chatbots - kore.aikore.ai
Integrating chatbots on ITSM platforms in B2B enterprises helps in eliminating the traditional IT helpdesk approaches and enhance customer service excellence. Simplify the IT help desk experience with Conversational AI.
Whether you’re at home or on-the-go, intelligent assistants help you tackle your growing to-do list easily and efficiently -- from checking the weather to streaming your favorite songs. But it shouldn’t stop there. What if you could on-board an employee while ordering a latte? Have your new address updated by HR with a single text? Join us for a stimulating conversation on key trends shaping the Future of Work and learn practical advice on using AI to redefine the employee experience to be more exciting, engaging, and intelligent.
Leveraging the Power of Conversational AI for ITSMkore.ai
Key Takeaways:
1. How the global enterprises are leveraging the power of Conversational AI for their ITSM And IT Ops Management
2. Promising use cases (such as Authentication, Outage alerts, Asset/Knowledge Management, or User Self-service) to implement chatbots for quick ROI
3. How to quickly build your own ITSM chatbots using Kore.ai Platform unique capabilities
Watch the recorded webinar here https://info.kore.ai/how-to-leverage-conversational-ai-for-itsm
This presentation provides an overview of the collaboration program underway at TM Forum, where over 70 companies are coming together to address industry-level challenges in adopting Artificial Intelligence by the telecom industry.
[Webinar] - Digital Transformation Through Salesforce | JK TehnosoftJK Tech
Rising competition and increased customer expectations are driving the changes in the business landscape and companies need to be on top of their game to ensure that they can be a leader in their business. Digital transformation is the process of using digital technologies — cloud, analytics, AI — to improve business processes, culture, and customer experiences to meet changing business and market requirements.
“Enterprise digital transformation begins and ends with the customer.”
Today’s consumer is connected, informed, and has high expectations from businesses. Salesforce has been at the forefront of changing the way enterprises work with customers. To achieve success, Salesforce has invested in the “Customer 360-degree view” using different tools and technologies for digital transformation in the current world scenario that is independent of geography and time and supports businesses on the move.
KEY TAKEAWAYS:
- Salesforce plays a critical part in the enterprise's digital transformation.
- The lightning platform enables teams to build responsive apps for business.
- Omni-channel service cloud implementation drives higher productivity and customer satisfaction.
- CI/CD development helps to push features to PROD quickly.
- Efficient integration strategy helps provide a customer 360-degree view within budget.
[Webinar] Transforming Telcos with Digital Process Automation (December 10, 2...camunda services GmbH
As digitization changes the entire industry, customers increasingly expect a consistent digital customer journey across multiple channels. Telco companies are facing saturated markets, declining revenues, increasing churn rates, as well as significant investment requirements in infrastructure such as 5G.
Join this webinar and learn how digital process automation can address many of these challenges and help communication service providers modernize their business systems, become more agile and flexible, and create innovative offerings and omnichannel customer journeys.
In this webinar, telco and IT practitioners from Vodafone, LionGate and WDW eLab will discuss:
- Digital process automation: how it works and which aspects are key for telco companies
- Use case: how Vodafone has optimized and digitized their business processes to modernize the IT environment
- Business Impact: Creating a consistent multichannel customer experience
Introducing a World-Class AI driven ITSM Solutions-Tentacle SSO Sdn BhdSundar Murali
A world-class ITSM Tool for every industry/domain. We carry a world-class ITIL certified and verified solution that leverages the latest advances in AI, machine reasoning, analytics and automation to help CIOs and service providers improve productivity of IT service operations and reduce cost and complexity of operations. It’s a truly multi-tenant scalable solution that can be deployed in public cloud or on-premise to manage enterprise services beyond IT, like HR, Admin, Facilities, Marketing, Legal, Finance, and procurement to truly unleash corporate enterprise productivity.
Gloo Shot - Service Mesh Enabled Chaos EngineeringSolo.io
Gloo Shot delivers chaos engineering for microservices that uniquely leverage the application’s service mesh to conduct the experiments. Gloo Shot is language agnostic and does not require changes to the application code or importing libraries. Combined with other Solo.io tools like Squash for debugging, Solo.io provides organizations an application health toolset for modern applications.
Try Gloo Shot https://servicemeshhub.io/extensions/default/glooshot
Data—access and accuracy—is both a critical success factor and a top challenge. The global shortage of data scientists in the face of heightened market demand only magnifies this issue.
These slides—based on the webinar featuring EMA Research Director Valerie O’Connell, CloudFabrix Chief Product Officer Bhaskar Krishnamsetty and Senior Director Tejo Prayaga—delive into recent AIOps research and the capabilities of Robotic Data Automation (RDA).
Iowa RPA Meetup: the Five Persistent Myths of Robotic Process AutomationDoug Ross
Robotic Process Automation (RPA) is transforming the business of IT. What should leaders be looking for -- and skeptical of -- when evaluating RPA opportunities?
Ian Uriarte Timbergrove at IBM IoTExchange 2019IanUriarte2
Industrial IoT and AI: The new internet and cloud that will disrupt your business overnight. Building a stronger market differentiator, fast in the age of disruption. Presented at IBM's IoT Exchange conference in 2019 by Ian Uriarte CEO and Founder at Timbergrove.
https://www.timbergrove.com
Internet of Things: How Finance Should Embrace the Coming Flood to Drive Top-...Gotransverse
Internet of Things (IoT) is already having a significant impact on the creation of new products and services across a number of verticals. But to generate new revenue from IoT, companies need to transform the incoming information from smart, connected products into services by offering the entire product “as-a-service”, “as-you-consume”, or using the product’s data stream to engage customers with additional services.
This webinar will cover the true IoT opportunity, feature companies already benefiting from connectivity, and discuss what finance needs to do to prepare for this 4th Industrial Revolution.
Similar to Webinar: Improve your ITSM delivery with AI Chatbots (20)
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Axios Systems annual UK assyst Regional User Groups in April 2017. We demonstrated assyst v10 enhancements to improve customer experience with better self-service navigation, CHAT, SmartMail and much more.
Boost your ITSM maturity with a service catalogAxios Systems
View the full recorded webinar here:
http://forms.axiossystems.com/spalding_september_reg_en
In this webinar, George Spalding, Executive VP at Pink Elephant, talks about how a service catalog can help you increase your ITSM maturity, and shares some of the secrets of a successful implementation.
Joe Beighley, Business Solutions Consultant at Axios Systems, shows you how a service catalog works from the business perspective, and how IT can quickly deploy a catalog that takes strain off the service desk and releases IT resources for innovation.
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George Spalding, EVP of Pink Elephant, explores the “Bring Your Own Device” (BYOD) trend, the opposing perspectives of staff and the company, and what BYOD means for IT people.
PINK Webcast Summer Series: The Phenomenon of Social Media—How will it Impact...Axios Systems
Slides from PINK Elephant’s George Spalding and Axios Systems’ Joe Beighley on the second installment of the PINK Webcast Summer Series! Within these slides, George explores the role of social media in IT, and debates some of the hot topics of this industry phenomenon.
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=308
Former HDI/SDI Head of Consulting, Barclay Rae speaks about the key factors organizations should consider when planning an ITSM tool upgrade. This video is essential viewing for an organization that is considering or will have to go through an upgrade with their current ITSM tool. Upgrade for some is a necessary evil but in reality it presents some serious opportunity for rapid change.
Integrating Service Catalog with the Business - Rapid and Relevant SLAsAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=298
Business and customer buy-in is essential for a successful Service Catalog so it is therefore important to ensure it is integrated with the business for maximum ROI. This video discusses how to get the most out of having a service catalog.
Defining Services for a Service CatalogAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=289
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.
How to build the business case for Service CatalogAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=321
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.
How to optimize IT for future business needsAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=281
Sharon Taylor, the Chief Architect of ITIL® V3 discusses how strategically focused IT service management can be used to drive value for the business. The focus is changing from IT powering the business to IT driving the business forward.
This video focuses on how IT and the business can move together as one. You will learn how ITSM can address the delivery of value-driven services through operational efficiency, service optimization and transformation with market time agility.
ITIL Practical Guide - Continual Service Improvement (CSI)Axios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=272
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
ITIL Practical Guide - Service OperationAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=251
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
ITIL Practical Guide - Service TransitionAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=266
Integrating services with the business environment can be a daunting task. This video explains how you set success criteria and provide real, measurable business value. You will also learn the fundamentals of transition and release policy.
ITIL Practical Guide - Service StrategyAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=263
Viewing the ITIL framework from a business perspective, this video shows how you can integrate IT with the business and align strategies throughout the lifecycle of a service.
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=471
If you are implementing a cloud strategy, best practice ITSM processes can help you achieve success.
ITSM & the Cloud, what does it mean for you?Axios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=248
Cloud computing has captured a lot of interest across the ITSM community, but there is still uncertainty about what it is and why it's important.
Watch Sharon Taylor, Chief Architect of ITIL® v3 and prominent industry expert, cut through the hype and provide her insight on Cloud computing and its true impact on ITSM.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
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Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
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During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.