To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=471
If you are implementing a cloud strategy, best practice ITSM processes can help you achieve success.
Cloud computing 12 cloud services requirements in soaVaibhav Khanna
A service is a self-contained unit of software that performs a specific task.
It has three components: an interface, a contract, and implementation.
The interface defines how a service provider will perform requests from a service consumer,
the contract defines how the service provider and the service consumer should interact,
the implementation is the actual service code itself.
ITSM & the Cloud, what does it mean for you?Axios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=248
Cloud computing has captured a lot of interest across the ITSM community, but there is still uncertainty about what it is and why it's important.
Watch Sharon Taylor, Chief Architect of ITIL® v3 and prominent industry expert, cut through the hype and provide her insight on Cloud computing and its true impact on ITSM.
This presentation explores the machine learning capabilities of the SAP Analytics Cloud – delving deep into SAP Analytics Cloud's Augmented Analytics and Smart Predict applications.
Extentia® is a global technology and services firm that helps clients transform and realize their digital strategies. With a unique Experience Centric Transformation approach, our ground-breaking solutions are in the space of mobile, cloud, and design. Our team is differentiated by an emphasis on excellent design skills that they bring to every project. Focused on enterprise mobility, cloud computing, and user experiences, we strive to accomplish and surpass their customers’ business goals. Our inclusive work environment and culture inspire team members to be innovative and creative and to provide clients with an exceptional partnership experience.
Expand your digital horizons with us. We will help you transform your business and surpass your goals.
Write to us at inquiries@extentia.com
[WSO2Con EU 2017] Deriving Insights for Your Digital Business with AnalyticsWSO2
We are at the dawn of digital businesses that are re-imagined to make the best use of digital technologies, such as automation, analytics, cloud, and integration. These businesses are efficient, are continuously optimized, proactive, flexible and are able to understand customers in detail. This slide deck explores how the WSO2 analytics platform plays a role in your digital transformation journey.
Elastic Cloud: The best way to experience everything ElasticElasticsearch
Add more value to your Elastic deployment by leveraging powerful cloud-based features and the benefits of a managed service offering. Come learn about autoscaling, searchable snapshots, cold and frozen data tiers, and cross-cluster replication and cross-cluster search. Learn how the Elastic Cloud managed service provides security by default, streamlined provisioning, and hands-free maintenance — we’ll even wear the pager!
Cloud computing 12 cloud services requirements in soaVaibhav Khanna
A service is a self-contained unit of software that performs a specific task.
It has three components: an interface, a contract, and implementation.
The interface defines how a service provider will perform requests from a service consumer,
the contract defines how the service provider and the service consumer should interact,
the implementation is the actual service code itself.
ITSM & the Cloud, what does it mean for you?Axios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=248
Cloud computing has captured a lot of interest across the ITSM community, but there is still uncertainty about what it is and why it's important.
Watch Sharon Taylor, Chief Architect of ITIL® v3 and prominent industry expert, cut through the hype and provide her insight on Cloud computing and its true impact on ITSM.
This presentation explores the machine learning capabilities of the SAP Analytics Cloud – delving deep into SAP Analytics Cloud's Augmented Analytics and Smart Predict applications.
Extentia® is a global technology and services firm that helps clients transform and realize their digital strategies. With a unique Experience Centric Transformation approach, our ground-breaking solutions are in the space of mobile, cloud, and design. Our team is differentiated by an emphasis on excellent design skills that they bring to every project. Focused on enterprise mobility, cloud computing, and user experiences, we strive to accomplish and surpass their customers’ business goals. Our inclusive work environment and culture inspire team members to be innovative and creative and to provide clients with an exceptional partnership experience.
Expand your digital horizons with us. We will help you transform your business and surpass your goals.
Write to us at inquiries@extentia.com
[WSO2Con EU 2017] Deriving Insights for Your Digital Business with AnalyticsWSO2
We are at the dawn of digital businesses that are re-imagined to make the best use of digital technologies, such as automation, analytics, cloud, and integration. These businesses are efficient, are continuously optimized, proactive, flexible and are able to understand customers in detail. This slide deck explores how the WSO2 analytics platform plays a role in your digital transformation journey.
Elastic Cloud: The best way to experience everything ElasticElasticsearch
Add more value to your Elastic deployment by leveraging powerful cloud-based features and the benefits of a managed service offering. Come learn about autoscaling, searchable snapshots, cold and frozen data tiers, and cross-cluster replication and cross-cluster search. Learn how the Elastic Cloud managed service provides security by default, streamlined provisioning, and hands-free maintenance — we’ll even wear the pager!
Know everything about how Software as a Service (SaaS) can impact Government Sector and how can Cygnet Infotech help you leverage the capabilities of SaaS.
Virtualization and Automation: How Dynamic is Your Data CenterDavid Resnic
The over-provisioning model used by data centers for years is unsustainable – and a new dynamic model is emerging driven by virtualization and automation. While these technologies aren’t necessarily new, IT departments must become competent and refine their skills in the use of virtualization and automation to contain costs as businesses continue to demand IT services. These slides are designed to help data center managers learn how to leverage these virtualization and automation technologies to create a business-driven data center that delivers new levels of service quality, efficiency, agility and risk reduction.
To view recording of this webinar please use below URL:
http://wso2.com/library/webinars/2015/09/building-an-enterprise-architecture-with-patterns/
The previous sessions focused on various high level patterns for building effective enterprise architectures (EA). From traditional SOA to resource oriented architectures, and from patterns that are seeing a lot of traction such as event driven architectures to web oriented architectures. These high level concepts provide many best practices and guidelines to enterprise architects looking to evolve their existing EA or for those creating newer EA strategies. But where should you draw the line? Where would an EDA really make sense? Is SOA still the way to go or should we turn our attention to a more granular version of this?
This session wraps up all these four architectural styles. It will
Summarize our findings
Critically analyze the good, the bad and the ugly (if any) of the various patterns
Jointly figure out where they should really fit in
Accelerate #Salesforce Integration with Informatica Cloud and Mansa SystemsDarren Cunningham
webinar in January 2012 with Informatica Cloud and Mansa Systems. Together, Mansa and Informatica Cloud have put together a Fast Track Salesforce Integration Package that includes:
- Rapid integration - typically in less than 10 days
- Easy, ongoing self-maintenance via graphical drag & drop mappings
- A proven solution with pre-built integration to Salesforce and other integration points including Oracle EBS, SAP, Microsoft Dynamics, PeopleSoft, JD Edwards and more.
Cloud Adoption - Journey of IT Service ManagementCaroline Hsieh
Cloud computing represents great deal of opportunities for business and IT. The rapid adoption, flexibility, and elasticity of cloud computing have enabled companies to realize benefits such as time to market and cost saving. However, cloud computing presents various challenges for IT service management and increases the company’s security risk exposures. A well structured cloud service management model will enable the company to reap the benefits of cloud while minimizing the risk exposure for the company. This presentation will cover topics on:
• Governance structure for cloud solutions.
• Architecture strategies to identify cloud capabilities to enable business.
• Selection criteria for preferred cloud vendors based on architecture, legal, security, and IT operations categories.
• Risk management process of cloud solutions.
• Service management for cloud computing following ITIL model.
• Executive endorsement and buy in.
SAP Cloud Integration is the industry's front-running platform that aims to solve a modern-day organization's complex integration problems. It is becoming a good choice for organizations' present and future digital requirements. In this presentation, we explore the area – what it includes, its features, and a few important components that give shape to the service.
Extentia® is a global technology and services firm that helps clients transform and realize their digital strategies. With a unique Experience Centric Transformation approach, our ground-breaking solutions are in the space of mobile, cloud, and design. Our team is differentiated by an emphasis on excellent design skills that they bring to every project. Focused on enterprise mobility, cloud computing, and user experiences, we strive to accomplish and surpass their customers’ business goals. Our inclusive work environment and culture inspire team members to be innovative and creative and to provide clients with an exceptional partnership experience.
Expand your digital horizons with us. We will help you transform your business and surpass your goals.
https://www.extentia.com/
Write to us at inquiries@extentia.com
Today, Companies increase their usage of SaaS across multiple applications, larger user base and most mission-critical applications. An interesting trend now is that the established large enterprises are beginning to replace on-premise applications with on-Demand applications based on SaaS principles.
Technology advances sees telemetry data collection becoming common - GPS, RFID, biometrics and field data are being sent over new devices. Trac-Car offers a methodology to collect, manage and access telemetry information, in synch with existing corporate systems
The Art of Service created a short series of 4 presentations to introduce the various cloud computing concepts. this is part 2 covering SaaS and Virtualization.
SAP Business Technology Platform (BTP), an integrated suite of SAP technology solutions – helps enterprises translate data into meaningful business value. The platform consists of an integrated portfolio of solutions for database and data management, application development and integration, analytics, and intelligent technologies. This presentation encapsulates different aspects of BTP and what it means for businesses.
Extentia® is a global technology and services firm that helps clients transform and realize their digital strategies. With a unique Experience Centric Transformation approach, our ground-breaking solutions are in the space of mobile, cloud, and design. Our team is differentiated by an emphasis on excellent design skills that they bring to every project. Focused on enterprise mobility, cloud computing, and user experiences, we strive to accomplish and surpass their customers’ business goals. Our inclusive work environment and culture inspire team members to be innovative and creative and to provide clients with an exceptional partnership experience.
Expand your digital horizons with us. We will help you transform your business and surpass your goals.
Write to us at inquiries@extentia.com
ServiceNow CMDB modeling simplifies the management of Configuration Items (CI...Jade Global
ServiceNow CMDB modeling simplifies the management of Configuration Items (CI’s) and services across all ITIL processes providing one single source of truth. IT can be managed through an intuitive application directly linked to each CI in the CMDB.
In Q1 2013, the Cloud Accounting Institute (CAI) conducted a national survey of financial and
accounting professionals concerning their current and intended future use of cloud solutions, commonly known as Software as a Service (SaaS) applications delivered through a public cloud.
The survey is the basis for this benchmark study of cloud technology practices, outlooks, and
trends based on the following topics:
• Cloud adoption status
• Key expected benefits of cloud solutions
• Key concerns about cloud solutions
• Expectations of cloud solutions
• Integration
In addition, this report benchmarks some findings against the Cloud Accounting Best Practices
2012 Benchmark Study to identify emerging trends and established practices.
BOA Apresentações (www.sitedaboa.com.br)
Somos uma agência de design especializada em Apresentações Inteligentes que proporcionam
resultados e soluções completas para nossos Clientes.
Know everything about how Software as a Service (SaaS) can impact Government Sector and how can Cygnet Infotech help you leverage the capabilities of SaaS.
Virtualization and Automation: How Dynamic is Your Data CenterDavid Resnic
The over-provisioning model used by data centers for years is unsustainable – and a new dynamic model is emerging driven by virtualization and automation. While these technologies aren’t necessarily new, IT departments must become competent and refine their skills in the use of virtualization and automation to contain costs as businesses continue to demand IT services. These slides are designed to help data center managers learn how to leverage these virtualization and automation technologies to create a business-driven data center that delivers new levels of service quality, efficiency, agility and risk reduction.
To view recording of this webinar please use below URL:
http://wso2.com/library/webinars/2015/09/building-an-enterprise-architecture-with-patterns/
The previous sessions focused on various high level patterns for building effective enterprise architectures (EA). From traditional SOA to resource oriented architectures, and from patterns that are seeing a lot of traction such as event driven architectures to web oriented architectures. These high level concepts provide many best practices and guidelines to enterprise architects looking to evolve their existing EA or for those creating newer EA strategies. But where should you draw the line? Where would an EDA really make sense? Is SOA still the way to go or should we turn our attention to a more granular version of this?
This session wraps up all these four architectural styles. It will
Summarize our findings
Critically analyze the good, the bad and the ugly (if any) of the various patterns
Jointly figure out where they should really fit in
Accelerate #Salesforce Integration with Informatica Cloud and Mansa SystemsDarren Cunningham
webinar in January 2012 with Informatica Cloud and Mansa Systems. Together, Mansa and Informatica Cloud have put together a Fast Track Salesforce Integration Package that includes:
- Rapid integration - typically in less than 10 days
- Easy, ongoing self-maintenance via graphical drag & drop mappings
- A proven solution with pre-built integration to Salesforce and other integration points including Oracle EBS, SAP, Microsoft Dynamics, PeopleSoft, JD Edwards and more.
Cloud Adoption - Journey of IT Service ManagementCaroline Hsieh
Cloud computing represents great deal of opportunities for business and IT. The rapid adoption, flexibility, and elasticity of cloud computing have enabled companies to realize benefits such as time to market and cost saving. However, cloud computing presents various challenges for IT service management and increases the company’s security risk exposures. A well structured cloud service management model will enable the company to reap the benefits of cloud while minimizing the risk exposure for the company. This presentation will cover topics on:
• Governance structure for cloud solutions.
• Architecture strategies to identify cloud capabilities to enable business.
• Selection criteria for preferred cloud vendors based on architecture, legal, security, and IT operations categories.
• Risk management process of cloud solutions.
• Service management for cloud computing following ITIL model.
• Executive endorsement and buy in.
SAP Cloud Integration is the industry's front-running platform that aims to solve a modern-day organization's complex integration problems. It is becoming a good choice for organizations' present and future digital requirements. In this presentation, we explore the area – what it includes, its features, and a few important components that give shape to the service.
Extentia® is a global technology and services firm that helps clients transform and realize their digital strategies. With a unique Experience Centric Transformation approach, our ground-breaking solutions are in the space of mobile, cloud, and design. Our team is differentiated by an emphasis on excellent design skills that they bring to every project. Focused on enterprise mobility, cloud computing, and user experiences, we strive to accomplish and surpass their customers’ business goals. Our inclusive work environment and culture inspire team members to be innovative and creative and to provide clients with an exceptional partnership experience.
Expand your digital horizons with us. We will help you transform your business and surpass your goals.
https://www.extentia.com/
Write to us at inquiries@extentia.com
Today, Companies increase their usage of SaaS across multiple applications, larger user base and most mission-critical applications. An interesting trend now is that the established large enterprises are beginning to replace on-premise applications with on-Demand applications based on SaaS principles.
Technology advances sees telemetry data collection becoming common - GPS, RFID, biometrics and field data are being sent over new devices. Trac-Car offers a methodology to collect, manage and access telemetry information, in synch with existing corporate systems
The Art of Service created a short series of 4 presentations to introduce the various cloud computing concepts. this is part 2 covering SaaS and Virtualization.
SAP Business Technology Platform (BTP), an integrated suite of SAP technology solutions – helps enterprises translate data into meaningful business value. The platform consists of an integrated portfolio of solutions for database and data management, application development and integration, analytics, and intelligent technologies. This presentation encapsulates different aspects of BTP and what it means for businesses.
Extentia® is a global technology and services firm that helps clients transform and realize their digital strategies. With a unique Experience Centric Transformation approach, our ground-breaking solutions are in the space of mobile, cloud, and design. Our team is differentiated by an emphasis on excellent design skills that they bring to every project. Focused on enterprise mobility, cloud computing, and user experiences, we strive to accomplish and surpass their customers’ business goals. Our inclusive work environment and culture inspire team members to be innovative and creative and to provide clients with an exceptional partnership experience.
Expand your digital horizons with us. We will help you transform your business and surpass your goals.
Write to us at inquiries@extentia.com
ServiceNow CMDB modeling simplifies the management of Configuration Items (CI...Jade Global
ServiceNow CMDB modeling simplifies the management of Configuration Items (CI’s) and services across all ITIL processes providing one single source of truth. IT can be managed through an intuitive application directly linked to each CI in the CMDB.
In Q1 2013, the Cloud Accounting Institute (CAI) conducted a national survey of financial and
accounting professionals concerning their current and intended future use of cloud solutions, commonly known as Software as a Service (SaaS) applications delivered through a public cloud.
The survey is the basis for this benchmark study of cloud technology practices, outlooks, and
trends based on the following topics:
• Cloud adoption status
• Key expected benefits of cloud solutions
• Key concerns about cloud solutions
• Expectations of cloud solutions
• Integration
In addition, this report benchmarks some findings against the Cloud Accounting Best Practices
2012 Benchmark Study to identify emerging trends and established practices.
BOA Apresentações (www.sitedaboa.com.br)
Somos uma agência de design especializada em Apresentações Inteligentes que proporcionam
resultados e soluções completas para nossos Clientes.
How to select an ITSM Tool from the ITIL® Chief ArchitectAxios Systems
To view this complimentary webcast in full, please visit: http://forms.axiossystems.com/LP=311
Sharon Taylor, Chief Architect of ITIL® V3, explains how to choose the right ITSM tool for your organization. In this video she explains the decisions you will have to make and the factors that will influence those decisions. Most importantly she explains when the right time is, what the right reasons are for choosing an ITSM tool and how to make the right choice.
PINK Webcast Summer Series: The Phenomenon of Social Media—How will it Impact...Axios Systems
Slides from PINK Elephant’s George Spalding and Axios Systems’ Joe Beighley on the second installment of the PINK Webcast Summer Series! Within these slides, George explores the role of social media in IT, and debates some of the hot topics of this industry phenomenon.
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=308
Former HDI/SDI Head of Consulting, Barclay Rae speaks about the key factors organizations should consider when planning an ITSM tool upgrade. This video is essential viewing for an organization that is considering or will have to go through an upgrade with their current ITSM tool. Upgrade for some is a necessary evil but in reality it presents some serious opportunity for rapid change.
BYODTrends, Challenges, Pitfalls and TipsAxios Systems
George Spalding, EVP of Pink Elephant, explores the “Bring Your Own Device” (BYOD) trend, the opposing perspectives of staff and the company, and what BYOD means for IT people.
How to optimize IT for future business needsAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=281
Sharon Taylor, the Chief Architect of ITIL® V3 discusses how strategically focused IT service management can be used to drive value for the business. The focus is changing from IT powering the business to IT driving the business forward.
This video focuses on how IT and the business can move together as one. You will learn how ITSM can address the delivery of value-driven services through operational efficiency, service optimization and transformation with market time agility.
How to build the business case for Service CatalogAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=321
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.
Integrating Service Catalog with the Business - Rapid and Relevant SLAsAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=298
Business and customer buy-in is essential for a successful Service Catalog so it is therefore important to ensure it is integrated with the business for maximum ROI. This video discusses how to get the most out of having a service catalog.
ITIL Practical Guide - Service OperationAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=251
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
Defining Services for a Service CatalogAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=289
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.
2011.11.22 - Cloud Infrastructure Provider - 8ème Forum du Club Cloud des Par...Club Cloud des Partenaires
p8ème Forum du Club Cloud des Partenaires [dans le cadre de Partner VIP - 22 novembre 2011]. Deck de slides qui accompagnent l'atelier "Hébergeurs, infogéreurs, comment différencier votre offre Cloud" [animé par Florence Marcel]
As cloud services deployment matures in the enterprise, the emphasis has moved from deploying infrastructure as a service towards a model of delivering business services in a “SaaS-like” manner. How can organizations succeed in building hybrid technology models which effectively leverage AWS to deliver business services transparently to customers? In this presentation, we will discuss how use AWS and CSC to develop business services starting with hybrid IT, moving toward robust test and development strategies for enterprise applications, and finally providing a true “SaaS-like” experience for business users and customers alike.
Craig Stires, Head of Big Data and Analytics, Amazon Web Services, APAC
Dan Angelucci, Chief Technology Officer - Asia, Middle East and Africa, CSC
CIS13: Cloud, Identity Bridges, and ITSM: Three is Not a CrowdCloudIDSummit
Halim Cho, Director of Product Marketing, Covisint
The rapid adoption of cloud-based services and the increasingly compelling business advantages of a hybrid cloud strategy are presenting IT with new and unforeseen challenges around ITSM. In this session, Halim Cho will discuss these trends, technologies and challenges, plus he’ll share his thoughts on how identity bridges can help transform ITSM in a hybrid cloud environment. His presentation will cover three main topics:
1. The challenges: an overview of the most common architectural patterns seen in cloud adoption and the technical and operational challenges that each pattern raises.
2. The future: technical and operational reasons why the hybrid cloud is the most likely path enterprises will take.
3. The technology: a technical overview of the top technologies that identity bridges will be required to manage and integrate in order to meet the ITSM challenges of hybrid cloud adoption.
Cloud Computing Models: Private, Public and Hybrid Evilázaro Alves
Analysts project that SaaS applications will significantly outpace traditional software product delivery in the near future. As ISVs facing this ever-changing cloud landscape, you need to make critical decisions about your application lifecycle and hosting models. Evaluate some of those considerations, and learn how the platform you choose can support the model you determine.
2011.04.04. Les partenaires IBM et le Cloud Business - Loic SimonClub Alliances
Deck sur les Partenaires IBM et le Cloud Business préparé par Loic Simon à l'occasion de sessions de Formation délivrées aux responsables de la relation partenaires chez IBM.
Agile IT: Filling in the Gaps in the Azure vs. AWS debateJoel Brda
This presentation discusses how licensing and business services can be a strong decision point, how existing staffing skills and culture make a difference, and how to align business and technical directives with the vendor. It also touches on 2 key technical decisions: staffing and technical directions. Visit www.agileit.com to learn more.
Join our webinar to learn how BMC enables enterprise customers to transform their organization to a digital DevOps model. In this webinar, NICE InContact will share their story of transforming from a physical data center to a hybrid environment, including data center and cloud infrastructure. They'll talk about strategies, challenges, best practices, and navigating an acquisition. Learn how NICE InContact improved service management and capacity management as well as resolution time for incidents using BMC TrueSight and AWS DevOps solutions. Join us to learn from a peer in the enterprise space to help you plan your own IT infrastructure transformation.
Building and Operating Clouds: What to Do Once You Hit The On Switch
Webinar presented by:
Roy Ritthaler, Sr. Director Product Marketing, BMC
Rich Plane, Director, Solution Development and Delivery, Harris Corp.
Attendees discovered:
Building and operating cloud environments is a known science
There are commercially viable software and solution provider opportunities in the market today for cloud
Leveraging out-of-the-box software, it’s now possible to achieve an enterprise-level, fully operational cloud
VMworld 2013: Create a Key Metrics-based Actionable Roadmap to Deliver IT as ...VMworld
VMworld Europe 2013
Enrico Boverino, VMware
Rodolfo Rotondo, VMware
Learn more about VMworld and register at http://www.vmworld.com/index.jspa?src=socmed-vmworld-slideshare
Are you a Technology Partner that is looking to stay ahead to the curve? Wondering how to massively expand your product reach and shorten sales cycles? SaaS is quickly becoming a prevalent model for accelerating your sales efforts, enabling customer trials and delivering a highly available, scalable and dynamic solution to your customers. This session will explore how AWS and the SaaS Partner Program can assist your business with building and growing your SaaS application on AWS and teach you some AWS best practices for building your SaaS on AWS.
How to reduce unplanned work and increase customer valueAxios Systems
In this informative webinar, Troy DuMoulin from Pink Elephant and Pat Moran from Axios Systems will describe how key ITIL practices such as Monitoring & Event, Incident and Problem Management pair nicely with Data Analytics, AI-Ops and Kanban boards to create transparency into unplanned work and improve customer success metrics such as time to repair, system availability and customer satisfaction.
Unlock the Value of ITIL 4 with 5 Key Takeaways that can be Used Today!Axios Systems
As ITIL continues to evolve and expand to provide a holistic and integrated view of IT Service Management it is easy to lose sight of the fundamental practices that make day-to-day IT management life sustainable. In this practical webinar, Troy DuMoulin and Ed Perez will look at 5 Key Takeaways any organization can use from ITIL 4 best practices that enable improved service delivery without complex requirements and high levels of process maturity.
IT Service Management for 2020: Transform the Customer Experience through Sel...Axios Systems
Expectations for End-User experience are evolving rapidly. What you are doing today will most certainly not be up to par tomorrow and beyond. (What got us here, won’t get us there.)
The landscape of Self-Service today, while functional for some, is still considered to be an obstacle course for users at many organizations. Even though “search” has been integrated into most End-User Portal experiences for years, the quality of results from those searches continues to be very hit or miss.
George Spalding, EVP at Pink Elephant, and Kevin Patterson, Business Development Manager at Axios Systems, discuss the landscape of Self-Service today and where it is headed over the next 12 months and beyond.
Follow the link: https://info.axiossystems.com/it-service-management-for-2020-transform-the-customer-experience-through-self-service-mobile-and-ai-lp-en to watch the recording.
Axios Systems Webinar: 10 quick wins to transform your IT Service Desk from g...Axios Systems
Stephen Mann (ITSM.tools) explains how to drive IT service desk improvement through three high-value ITSM capabilities – self-service, knowledge management, and automation. And, importantly, how best to avoid the common pitfalls to delivering success. Register and watch now: https://hubs.ly/H0jnfTp0
Pink Elephant and Axios Systems Webinar: How to unlock service excellence wit...Axios Systems
ITSM and IT Operations Management (ITOM) are two essential parts of the IT value chain. IT infrastructure, looked after by IT operations, is the platform for the services that deliver value to customers and employees. For your business to grow, ITSM and ITOM teams need to work together to drive customer satisfaction, ensure business continuity, and accelerate deployment of new apps and services.
In this webinar, you'll learn how to unlock service excellence with unified ITSM & ITOM. Register here: https://hubs.ly/H0hY7550
Axios Systems Webinar: Position Your Organization for Enterprise Service Mana...Axios Systems
Enterprise Service Management (ESM) has now achieved a level of business success and corporate adoption that it can no longer be ignored. It’s a mainstream approach to business improvement, with significant traction levels that will only continue to increase.
This webinar will help you learn how to better prepare your organization for ESM success. Register here: https://hubs.ly/H0hv5Kz0
Webinar: Enterprise Service Management 101Axios Systems
Despite being over a decade old, adoption of Enterprise Service Management (ESM) has grown significantly in the last few years. Improving back-office operations via workforce automation and enhanced productivity as well as an enabler for digital transformation, ESM supports better business outcomes across the organization.
Find out more about the opportunities of ESM in our webinar with Stephen Mann of ITSM.Tools.
Webinar: Improve your ITSM delivery with AI ChatbotsAxios Systems
Learn how an AI Chatbot integration can transform your ITSM.
The way businesses communicate internally has evolved rapidly, moving from email and telephone to automated digital communication channels. IT operations teams must meet the demands of digital transformation faster than ever before, with instant 24/7 support and faster ticket resolution.
Pink elephant webinar: how ITSM maturity enables or disables your transformat...Axios Systems
In this webinar on Wednesday, November 28th @11:00ET, Troy DuMoulin from Pink Elephant and Kevin Patterson from Axios Systems share their views and personal experience of how ITSM Process and Service Management Cultural Maturity are key enablers to achieve the goals of digital transformation. https://hubs.ly/H0fJn4J0
Stephen Mann Webinar: Is it time to change your ITSM tool?Axios Systems
Industry expert Stephen Mann discusses the key stages of assessing the suitability of your current ITSM toolset and whether it is able to meet the increasing demands of the business effectively. https://hubs.ly/H0fJpxM0
Axios Systems assyst RUG2017 - Personalisation of assyst v2.0Axios Systems
Axios Systems annual UK assyst Regional User Groups in April 2017. We demonstrated assyst v10 enhancements to improve customer experience with better self-service navigation, CHAT, SmartMail and much more.
Axios Systems assyst RUG2017 - Digital Transformation: Keeping pace with the ...Axios Systems
Axios Systems annual UK assyst Regional User Groups in April 2017. Our Managing Consultant Brian Hendry talked about what digital transformation is and why it matters to you. He also highlighted the importance of big data, what gaps you have in your current data within your IT service management tool and how you can improve the way your function works.
Axios Systems 2017 UK assyst Regional User GroupsAxios Systems
Axios Systems annual UK assyst Regional User Groups in April 2017. This event focused on the Customer Success Programme and center on the development of assyst’s ITOM & ITAM capabilities as well as the updates to assyst 10 SP7.5. We also discussed the rise of Service Integration and Management (SIAM) and how it is able to transform efficiency and transparency of a service delivery process.
Boost your ITSM maturity with a service catalogAxios Systems
View the full recorded webinar here:
http://forms.axiossystems.com/spalding_september_reg_en
In this webinar, George Spalding, Executive VP at Pink Elephant, talks about how a service catalog can help you increase your ITSM maturity, and shares some of the secrets of a successful implementation.
Joe Beighley, Business Solutions Consultant at Axios Systems, shows you how a service catalog works from the business perspective, and how IT can quickly deploy a catalog that takes strain off the service desk and releases IT resources for innovation.
ITIL Practical Guide - Continual Service Improvement (CSI)Axios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=272
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
ITIL Practical Guide - Service TransitionAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=266
Integrating services with the business environment can be a daunting task. This video explains how you set success criteria and provide real, measurable business value. You will also learn the fundamentals of transition and release policy.
ITIL Practical Guide - Service StrategyAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=263
Viewing the ITIL framework from a business perspective, this video shows how you can integrate IT with the business and align strategies throughout the lifecycle of a service.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems