In this informative webinar, Troy DuMoulin from Pink Elephant and Pat Moran from Axios Systems will describe how key ITIL practices such as Monitoring & Event, Incident and Problem Management pair nicely with Data Analytics, AI-Ops and Kanban boards to create transparency into unplanned work and improve customer success metrics such as time to repair, system availability and customer satisfaction.
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
How to reduce unplanned work and increase customer value
1. How to Reduce Unplanned
Work & Increase Customer
Value with Transparency &
Automation
Presenters:
Troy DuMoulin
VP Research &
Development
Pink Elephant
Pat Moran
Solutions Sales
Consultant
Axios Systems