The document provides an overview of Axios Systems, a company that provides IT service management (ITSM) software. It discusses Axios' history and product offerings, including its flagship ITSM product assyst. It also covers topics like cloud computing models, the benefits of ITSM in the cloud, and how Axios' software-as-a-service product assystSaaS allows customers to access ITSM functionality via the cloud.

1. Sharon Taylor Aspect Group Inc ITSM in the Cloud?

2. Axios Systems Timeline Windows Web Web 2.0 Green-Screen Axios founded assyst Classic launched assyst Enterprise launched Entry into the US market Axios ranked #1 vendor in HDI 'Customer Experience' report Expansion into Canada Axios retains #1 vendor ranking in HDI 'Customer Experience' report assyst launched on Java architecture Further expansion in the US, Europe and entry into Asia Pacific Axios awarded Software Company of the Year First in the world to achieve BS 15000 certification Entry into Middle East and Africa The number of assyst end-users tops 10 million Axios awarded Software Company of Year (again) Axios rated #1 vendor for 3rd time in succession in HDI 'Customer Experience' report Expansion into Russia, Eastern and Southern Europe and South America Axios wins International Excellence Award Expansion within Middle East ITIL V1 ITIL V3 ITIL V2 assyst 8 Launched US Expansion European expansion begins assyst 9 Launched Service Catalog SaaS 1988 2005 1990 1995 1997 2000 2001 2003 2004 2006 2007 2008 2009/10

4. Cloud Computing – What is it?

6. Cloud Models

7. The Cloud Clouds are not really just clouds Cloud type image used under the terms of a Creative Commons Attribution Share-Alike 3.0 License

16. ITSM in a Cloud service

18. ITSM as a Cloud service

20. Visual configuration

21. Design services visually

22. State of the art reporting, metrics and measures