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itSMF UK

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Nicola Reeves and John McDermott: Value Creation in a Hybrid World
Gary Gamp: The 21st Century Service Manager
Martin Huddleston: No Service Management, No Security
Rebecca Ulyatt: People Power – Crack the Code, One Conversation at a Time
Chris Bryan: Continuous Service Improvement in a SIAM Environment
Johann Diaz: The New Management of Service – Joining Up the Enterprise
David D'Agostino and Tony Price: Kicking the KPI Habit
Peter Hubbard: Don't Get Stuck in a Silo – Going Digital isn't Transformation
Simone Jo Moore: Machine Humanity
Hayley Butler and Spenser Arnold: Agile Service Management
Network Rail: Intelligent Infrastructure
Clare McAleese: Verism at Vocalink Mastercard... Our Journey so Far
Lynda Cooper: ISO/IEC 20000 - The Launch of the Revised Standard
Owen Appleton: FitSM