This document summarizes a training seminar on effective conflict resolution. It discusses various causes of conflict, including incompatible needs, limited resources, and differences of opinion. It then outlines several methods for resolving conflicts, including independent resolution, mediation, intervention, and prevention. The document advocates for principled negotiation that focuses on interests rather than positions to achieve win-win agreements. It also recommends open communication and effective feedback to prevent conflicts from escalating. A case study example and exercises are provided to help participants apply the conflict resolution strategies.

1. Resolving Conflict A Training Seminar to Master Effective Communication Presented by: Brian Cutting Brigham Young University

6. Methods Offer Alternatives Independent Resolution Mediation Intervention Prevention

9. Effective Negotiation Resolves Conflict Independent Resolution Mediation

12. Intervention Diffuses the Conflict Intervention

14. Prevention Builds Relationships Prevention

23. Additional Resources

24. Training Course Storyboard What is Conflict? How can Conflict be Solved? Independent Resolution Mediation Intervention Prevention Principles of Negotiation Principle Vs. Positional Creative Win-Win Solution Management Changes Foster Open Communication Effective Feedback Methodology