The document discusses conflict and provides information on understanding and managing conflict. It defines conflict and discusses conflict theories. It explains the causes of conflicts and symptoms that arise from unresolved conflicts. It provides methods for addressing conflicts, including active listening, defusing tensions, and adapting communication styles. The goal is to understand conflicts and channel them productively rather than eliminate them.

1. Conflict
2013

2. Conflict Model
Assertive
Passive
Uncooperative Cooperative
Level of Cooperation
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3. Program Objectives (1 of 2)
 Explain the difference between
a disagreement and a conflict.
 Understand conflict theories.
 Explain the six causes of conflicts.
 Explain the importance of talking
out a conflict.
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4. Program Objectives (1 of 2)
 Use two-way and assertive
communication skills to level with
people, to accept feedback from
them, and to discuss/resolve
problems.
 Know how to manage a conflict.
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5. Definition (2 of 2)
 “The goal of organizational
leadership is not to eliminate
conflict, but to use it.”
 “Conflict is a predictable social
phenomenon and should be
channeled to useful purposes.”
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6. What Do You Think?
 When you hear the word . . .
CONFLICT
 What do you think and what images
come to you . . .
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7. Symptoms Of Conflict (1 of 4)
 Tensions.
 No desire to communicate.
 Work not done properly.
 Disastrous meetings.
 Anger occurs quickly and easily.
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8. Symptoms Of Conflict (2 of 4)
 Failing productivity.
 Slipping morale.
 Absenteeism.
 Accidents.
 Escalating costs.
 Slamming doors.
 Shouting.
 Bad times.
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9. Symptoms Of Conflict (3 of 4)
 The employee (or employees)
involved display no desire to
communicate.
 Bad tempers are evident.
 Productivity is falling.
 Morale is slipping.
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10. Symptoms Of Conflict (4 of 4)
 One or more of those involved
frequently calls in sick.
 Accidents and errors become more
frequent.
 Disagreements become more
pronounced (shouting, slamming
doors, etc.)
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11. Dealing With Resistance
The Five "A'S"
 Avoidance.
 Acceptance.
 Adaptation.
 Adamancy.
 Attack (push back).
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12. Symptoms Versus Causes
Symptoms:
 Conditions brought on by other
related situations; signs of a basic
problem.
Causes:
 The basic problems; situations that
give rise to symptoms.
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13. Causes of Conflict
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14. Causes of Conflict (1 of 3)
1. Conflicts of belief:
– People have different personal beliefs
and any deviation from those beliefs is
bound to cause problems. This type of
conflict should not be allowed to erupt
in an organization.
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15. Defuse A
Conflict
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16. Active Listening
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17. Conflicts Deadlocks
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18. Download “Conflict”
PowerPoint presentation
at ReadySetPresent.com
149 slides include: the definition of conflict, 5 slides on
conflict theory, four slides on the symptoms of conflict, the five
A’s of dealing with resistance, 10+ slides on symptoms and
causes of conflict, 5 methods to handle conflict, 4 points on
fight or flight, a graphic on conflict escalation, 10 slides on
group conflict and causes, 10 slides with ways to address
conflict: ignoring - stifling, defusing, organizational conflict:
positive and negative aspects, 4 steps of conflict management,
20+ slides on organizational conflict and conflict management
strategies, 17 points on how to overcome deadlocks, 5 types of
conflict deadlocks each with causes and techniques to handle:
relationship - data - value - interests - structural, conflict
models, strategies, 20+ tips, how to's and much more.
Royalty Free - Use Them Over and Over Again.
Updated & Expanded 2013
Now: more content, graphics, and diagrams
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