This presentation discusses conflict management and negotiation. It defines conflict and outlines various types. It explores traditional, human relations, and integrationist views of conflict. The presentation also distinguishes between task, relationship, and process conflict. It describes the conflict process and five conflict-handling intentions. Additionally, it contrasts distributive and integrative bargaining and identifies five steps in the negotiating process. Finally, the presentation provides tips for managing workplace conflict.
Workplace Conflict & Strategies for ManagementJharna Jagtiani
Conflict is a normal and natural part of any workplace. When it occurs, there is a tendency for morale to be lowered, an increase in absenteeism and decreased productivity. It has been estimated that managers spend at least 25 percent of their time resolving workplace conflicts – causing lowered office performance.
Workplace Conflict & Strategies for ManagementJharna Jagtiani
Conflict is a normal and natural part of any workplace. When it occurs, there is a tendency for morale to be lowered, an increase in absenteeism and decreased productivity. It has been estimated that managers spend at least 25 percent of their time resolving workplace conflicts – causing lowered office performance.
Many leaders stay away from using the word conflict to describe tensions in their organizations. By failing to properly account for what is preventing the enterprise from producing, they contribute to the toxicity.
Understanding how to manage/resolve conflict is an essential skill required by managers/leaders today. Shying away from treating with its presence is likely to affect the organization in a negative way.
Presentation on workplace conflict covering
- What is “problem” conflict?
- The inevitability of conflict within workplace teams
- The 5 Recognized approaches to dealing with conflict
- What are your usual Conflict Styles?
- Tips and strategies to reduce conflict
- When to bring in a Mediator
- Recap
Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of the conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.
Many leaders stay away from using the word conflict to describe tensions in their organizations. By failing to properly account for what is preventing the enterprise from producing, they contribute to the toxicity.
Understanding how to manage/resolve conflict is an essential skill required by managers/leaders today. Shying away from treating with its presence is likely to affect the organization in a negative way.
Presentation on workplace conflict covering
- What is “problem” conflict?
- The inevitability of conflict within workplace teams
- The 5 Recognized approaches to dealing with conflict
- What are your usual Conflict Styles?
- Tips and strategies to reduce conflict
- When to bring in a Mediator
- Recap
Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of the conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.
This is a presentation on Conflict Management. It is a session on how to better manage Conflict in an organization. We all know that conflict in inevitable in any organization. What is required is an effective management of Conflict. In this session I will take you through different reasons why conflict occurs and different styles of managing conflict. I am sure after going through this presentation, you will learn better ways to manage conflict. Enjoy this presentation.
I have added my voice also on this presentation so put on slide show and keep your computer volume high.
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Definitions of Conflicts .
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2. Learning Objectives
Learning Objectives
1. Define conflict.
2. Differentiate between the traditional, human
relations, and integrationist views of conflict.
3. Contrast task, relationship, and process conflict.
4. Outline the conflict process.
5. Describe the five conflict-handling intentions.
6. Contrast distributive and integrative bargaining.
7. Identify the five steps in the negotiating process.
8. Describe cultural differences in negotiations.
3. What is Conflict?
What is Conflict?
Conflict Defined
– Is a process that begins when one party perceives that
another party has negatively affected, or is about to
negatively affect, something that the first party cares
about.
– Or simply disagreement between the two or more
persons on any point.
4. How many parties are involved ???
How many parties are involved ???
5. Have faced a conflict in the past week?
Have faced a conflict in the past week?
9. Transitions in Conflict Thought
Transitions in Conflict Thought
Traditional View of Conflict
The belief that all conflict is harmful and must be
avoided.
Human Relations View of Conflict
The belief that conflict is a natural occurrence in all
groups and organization.
Interactionist View of Conflict
The belief that conflict is not only a
positive force in a group but that it is
absolutely necessary for a group to
perform effectively.
10. Functional versus Dysfunctional Conflict
Functional versus Dysfunctional Conflict
Functional Conflict
Conflict that supports the goals of
the group and improves its
performance.
Dysfunctional Conflict
Conflict that hinders
group performance.
11. Types of Conflict
Types of Conflict
Task Conflict
Conflicts over content and goals
of the work.
Process Conflict/ organizational conflict
Conflict over how work gets done.
Relationship Conflict
Conflict based on interpersonal
relationships. These conflicts are almost
dysfunctional.
16. Avoidance Is Appropriate When...
You have no chance of satisfying your concerns
let people cool down
Accommodation Is Appropriate When ...
You realize you are wrong
Issue is much more important to other party
To build up credit for later negotiations
To preserve harmony
Competition Is Appropriate When...
No long term relationship
To protect yourself against untrustworthy parties
Unpopular courses of action need implementation
Issues are vital to your welfare
17. Contnd..
Contnd..
Collaboration Is Appropriate When ...
Both parties’ concerns are too important to be
compromised
To gain commitment
Time is not an issue
Compromising Is Appropriate When ...
Goals are less important to you than
collaboration
Mutually exclusive goals
To achieve temporary settlements
Under intense time pressure
18. Conflict Resolution Techniques
Conflict Resolution Techniques
Smoothing
Playing down differences while emphasizing common
interests between the conflicting parties.
Authoritative command.
Management uses its formal authority to resolve the
conflicts.
Altering the human variables.
Uses behavioral change techniques as human
relations training and alter attitude and behaviors that
cause conflict.
20. Negotiation
Negotiation
Negotiation
A process in which two or more parties exchange
goods or services and attempt to agree on the
exchange rate for them.
BATNA
The Best Alternative To a
Negotiated Agreement; the
lowest acceptable value
(outcome) to an individual
for a negotiated agreement.
21. Bargaining Strategies
Bargaining Strategies
Distributive Bargaining
Negotiation that seeks to divide up a fixed amount of
resources; a win-lose situation.
Integrative Bargaining
Negotiation that seeks one or more settlements that
can create a win-win solution.
22. What is the most important strategy for
encouraging integrative bargaining?
Focusing on the problem, not the people
Focusing on interests, not demands
Creating new options for joint gain
Focusing on what is fair
23. Tips for Managing
Tips for Managing
Workplace Conflict
Workplace Conflict
•
Build good relationships before
conflict occurs
•
Do not let small problems escalate;
deal with them as they arise
Respect differences
•
•
Listen to others’ perspectives on the
conflict situation
•
Acknowledge feelings before
focusing on facts
•
Focus on solving problems, not
changing people
If you can’t resolve the problem, turn
to someone who can help
Remember to adapt your style to the
situation and persons involved
•
•