This document discusses conflict resolution and provides information on understanding, preventing, and resolving conflicts. It defines key terms like conflict, escalation, resolution, and gives examples of external and internal conflicts. It outlines the conflict resolution process including defining the problem, suggesting solutions, compromise, and seeking help. It emphasizes controlling anger, respect, tolerance, and using negotiation, mediation or walking away from conflicts when needed. The overall message is that understanding conflict and having skills in resolution can help people solve problems peacefully.

1. Chapter 8: Conflict Resolution
By: Lauren Ramos
Mariano Vidal
Carolina Calimano

2. Introduction:
Today my classmates and I will be talking
about chapter 8: Conflict
Resolution.Conflicts are part of everyday
lifes.Some conflicts are settled easily and
other indefinetly.The conflict resolution
process is a proven method for sucessfully
resolving conflicts.This chapter also is
gonna teach that people who are tolerant
and can control their anger are better able
to resolve conflicts peacefully.We hope
that this presentation teaches you how to
solve your problems.

3. Vocabulary Words:

Conflict-is a disagreement, dispute or fight
between people with opposing point of view.

Escalate-to grow a conflict into disagreements
that are destructive on unsafe to everyone.

Conflict Resolution-the process of setting a
conflict by cooperation & problem solving.

Compromise-when people settle a conflict by
each agreeing to give up something she or he
wants.

Tolerance-means acepting & respeting others
people customs & beliefs.

Negotiation-is a process of discussing
problems face to face to reach a solution.

Mediation-a neutral third party is used to help
reach a solution thats agreeable to everyone.

Peer Mediator-is a a young person who listens
to both parties in conflict & helps the find a
solution.

4. Part 1:Understanding a conflict
Part 1:Understanding a conflict
People are different, with different thoughts and
emotions.Sometimes this differences can create
conflicts.A conflict is a disagreement,dispute or
fight between people with opposing points of view.It
can involve individuals or groups such as friends,
family members, community organizations or even
nations.Some conflicts are easily resolved but other
times they become continuous struggles or even
turn into fights.

5. Part 2: Types of Conflict

External Conflicts 
Internal Conflicts
Whenever one person's wants, Are those that are inside your
need or values clash with head or your heart. Like for
those of another person. example: Joseph had seen
This type of conflict her friend cheating on a test
happens between family & he didn't know wether to
members, friends & keep quiet or to tell his
community members. teacher he decided to talk to
her & help her study.

6. Part 2: Types of Conflict

External Conflicts 
Internal Conflicts
Whenever one person's wants, Are those that are inside your
need or values clash with head or your heart. Like for
those of another person. example: Joseph had seen
This type of conflict her friend cheating on a test
happens between family & he didn't know wether to
members, friends & keep quiet or to tell his
community members. teacher he decided to talk to
her & help her study.

7. Part 3 :Causes of conflicts
Have you ever argued with someone and later couldn't
remember what caused the fight?

Instant Flare-up 
Personality differences
Differences help make like fun &
Sudden disputes or exciting but they can also create
arguments that can conflict like for example: maybe
happen anytime people you like being around large
interact, wether they group of people but your friend
feel uncomfortable around them.
live, work or play As a result, conflict might result
together. Fortunately, when deciding what to do when
this type of conflict is your together.
instant & doesn't last

Power Issue
long. Most people deal Happens when several types of
with a quarrel & go on people try to control a situation
Many arguments with teens &
with their relationship. families involve power issues.
For example: sometimes a
teen choice of friends leads to
a power struggle with a parent.

8. Part 4:Responding to conflict
When a conflict develops you can either face it or ignore it.Before
deciding what you should consider this points:

Think Safety-your personal well being & safety should be
your first concern.

Weigh your options-when the other person is someone you
don't know really well you should try to ignore it but when the
conflict is with someone you care about try to communicate
your feelings in a calm & reasonable way.

Leave the conflict behind-avoid the physical violence by
simply walking away. Leaving a potentially dangerous
situation is a positive choice not a sign of cowardice.
In some cases people let conflicts escalate or grow into
disagreements that are destructive or unsafe to everyone.
Some teens think that becoming involves in a conflict, may
prove they're tough & fearless.

9. Part 5: Resolving Conflict
Wether a conflict seems unavoidable
or test your pride you can resolve it
peacefully. Conflict resolution is the
process of settling a conflict by
cooperation & problem solving is a
proven approach.

10. Part 6: Conflict Resolution
Process
Steps to solve problems:
1)Define the problem
2)Suggest a solution
3)Evaluate a solution
4)Compromise
5)Brainstorm
6)Seek Help

11. Part 7: Respect & Tolerance
When giving respect you can avoid a conflict. Why?
Because showing respect mean you value another
person as an individual. Tolerance is also a good
thing to avoid conflict, because if you accept people
for who they're with tolerance it helps you
understand that difference people have a right to
behave & express themselves as they like as long
as they don't hurt others.

12. Part 8: Anger Management
Everyone feels angry at times.
When they do ,they tend to feel
annoy. Other times, they may as
well yell, argue , use a harsh tone of
voice, walk away, fight, etc. When
anger isn't control conflict can
become worst. When you're like that
you won't be able to think clearly.
The ancient martial art of Jujitsu
teaches to control anger . This type
of self control isn't just a martial art.
Because with this martial art you
can develop techniques to control
your anger & resolve conflicts in
positive ways.

13. Type of angers:
Hot anger-occurs suddenly Pent Up-It builds over time & if
when a conflict flames up not released in a healthy way
between two persons. pent up anger can explode To
control:
To control hot anger you should
consider: Exercise-walk, jog, swim or
shoot some baskets.
Tell yourself I choose to be
focused I choose to be Talk out your feeling
relaxed
Listen to soothing music
Think of your anger as
energy & uses it solves Find a private place where you
things positively can cry and yell if you need to
Breath & exhale Sit quietly for a while

14. Part 9: Negotiation
Negotiation is a process of
discussing problems to reach a
agreement. Negotiation involves
talking, listening, considering
others persons point of view &
compromising, like for example:
Lisa was saving money for a new
cellphone but her parents wanted
her to put her earnings in the bank
to buy a new car . Instead of
fighting Lisa decided to negotiate
with her parents, now she will find a
solution that satisfy her parents and
herself.

15. Part 10:How to deal with bullies
Bullies are not open to conflict resolution because their conflict
is really within themselves.
Meanwhile this are some tips to deal with them:
Show Confidence-Bullies choose easy targets
but if you show that you not likely to be
bothered they look elsewhere
Stand & Up for yourself-Tell the bully to leave
the behavior then leave calmly.
Ignore Verbal Abuse-Show no reaction on to
insults or cruel jokes aimed to you.
Stand Up for Others-Come forward to defend
someone who is being abused. Bullies often
back down when faces with real power.
Talk to an Adult-Tell a parent or teacher or
other trusted adult if you are bothered by a bully
Put Safety before Posession-If a bully
demands anything you own, your physical well
being is more important thatn any material item.

16. Keep the following guidelines in mind when
negotiating to resolve a problem
Select an appropiate time & place to work
out your problem
Keep an open mind
Be flexible
Accept responsibility for your role in the
conflict
Don't give up
Find help

17. Part 11: Mediation
Sometimes people can resolve a conflict
on their own using either negotiation or
conflict resolution, so they use mediation.
Mediation consist of a neutral third person
that an study the problem & give you
suggestions for solution. Some schools
have instituted peers mediation
programs. A peer mediation is a young
person who helps students with their
problems.

18. Part 12: Working Through
Conflicts
Although some conflicts are never
resolved, both sides can learn to accept &
respect each other differences. Jacob and
his parents may never agree on which
music is best, but they agree to respect
each other choices. Fortunately, most
conflict can be resolves when people are
willing to cooperate & work toward positive
solution.

19. Objectives
1. Identify causes of conflict:
Instant Flare-Up
Personality Differences
Power Issues
2. Demonstrate ways to response to conflict:
Think safety
Weigh your opinion
Leave the conflict behind

20. Objectives:
3)List the steps in conflicts resolution process:
-Define the problem
-Suggest solution
-Evaluate a solution
-Compromise
-Seek help
4)Explain how tolerance ad respect can contribute to
conflict resolution:
-Because when you show respect you avoid having a
conflict because you're showing to that person that
you value him/her as an individual.And you can also
you can avoid problems if you have tolerance,and
accept the person as they are they will accept you
too.

21. Conclusion:
Our conclusion is that we shoud
avoid having conflict.And know
that we know what steps to do
to solve a problem it can be
easier to us to solve them.Also
that respect and tolerance are
some of the bases to avoid
them.