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Conflict Management Training Design


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Training design for a conflict management course - Focusing on showing diversity, using colorful design to engage the learner and offering a design that would work on mobile.

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Conflict Management Training Design

  1. 1. Conflict as a Motivator Conflict can motivate people to think harder, take action and learn Agree to disagree Exploration of those disagreements to generate positive change
  2. 2. Thinking about conflict Who was involved? What was happening? How did you feel? Click the play arrow when you’re ready to continue. Exercise 1
  3. 3. Think about how we cope with conflict and how to support others through conflict. Learn to direct energies created by conflict to promote positive change. Objectives: To understand that conflict can be positive and is inevitable if change is to happen.
  4. 4. Why do we engage in conflict? Disagreement Strong collision of values, needs, interests Desire to change or do things differently Not seeing eye to eye
  5. 5. “We cannot solve a problem with the same thoughts that created the problem; we need to think differently.” —Albert Einstein
  6. 6. Listen well Explore and expand new possibilities Build stronger relationships Person Centered Thinking and Planning helps us to:
  7. 7. Moving through conflict with Ryan’s parents Met with Mr. and Mrs. Woods Ryan needed different services Both the parents were upset Learned what was Important to Ryan Better understanding of the circumstances Provide the family with other resources
  8. 8. Thought Exercise Who was involved? What were the outcomes? What were the positive outcomes? Journal Exercise 2
  9. 9. Optimistic Discontent Cynical Discontent
  10. 10. Where most learning occurs What makes your volcano explode? Comfort Stretch Danger Explode! Stretch Situation Physical/Emotional Signs • Exploration and discovery • Stretching physically, mentally, or emotionally • Giving feedback, having to say no to requested service • Feeling nervous • Scared of disappointing • Worried
  11. 11. Likely to become unproductive Comfort Stretch Danger Explode! Danger Situation Physical/Emotional Signs • People exerting power • Visibly unhappy • People are defensive or dishonest to protect their own self interest • Scared of what will happen • Loss of control • Defensive • Frustrated
  12. 12. Returning from Danger 1. What do you do to move away from danger and back towards stretch and comfort? Exercise 4 Returning from Danger
  13. 13. What helps me better cope with conflict What is important to me that is motivating my disagreement? • Important for others to hear or understand about my concern What are my gifts and strengths? • Unique strengths • Things you are proud of What support do I need to express my view well, and to keep me safe while I express my views? • What would help you feel comfortable to share?
  14. 14. Coping with Conflict: another point of view: A Guided Reflection Breathe... …contemplate questions… …close your eyes.
  15. 15. Coping with Conflict Coping with Conflict What arethe gifts and strengthsofthe person I disagreewith? What is important to that personthat is motivating their disagreement with me? What supportdo I need to express my views well and to keep me safewhileI expressmy views? Exercise 6
  16. 16. Guidelines for handling conflict  Conflict is necessary for positive change  Recognize that a conflict exists, and be aware of your own reaction to this  Pause to consider how to ensure that the person’s views can be expressed and heard  Listen for what is important to each party in the conflict
  17. 17. “Not everything that is faced can be changed, but nothing can be changed until it is faced”. — James A. Baldwin