How to enable dispersed teams to coordinate their actions to achieve their goals and how to enable an organization to harness its collective intelligence - with the use of social software and principles of social media.
How the web changes the organisation of business and the business of organisa...david cushman
Final version of the slides I presented in a keynote for Webciety at CeBIT in Hannover, Germany on March 8, 2012.
You can see the video of me presenting it here: http://webciety.c.nmdn.net/playlist/list.php#entryId=0_yxkxvl4w or go to my blog FasterFuture.blogspot.com and search for CeBIT
Are you feeling crazed trying to keep up with social technologies but feeling like you are sliding further behind? Most of us are but there is another way to approach the challenge.
How the web changes the organisation of business and the business of organisa...david cushman
Final version of the slides I presented in a keynote for Webciety at CeBIT in Hannover, Germany on March 8, 2012.
You can see the video of me presenting it here: http://webciety.c.nmdn.net/playlist/list.php#entryId=0_yxkxvl4w or go to my blog FasterFuture.blogspot.com and search for CeBIT
Are you feeling crazed trying to keep up with social technologies but feeling like you are sliding further behind? Most of us are but there is another way to approach the challenge.
If people are given the right tools and the right environment, will hey spontaneously collaborate and share knowledge? Why do some people find it difficult to share and collaborate? Would incentives and rewards make a difference? These and similar issues are explored in this presentation given at the recent Knowledge and Innovation Network (KIN) Summer Workshop.
conVerge 11: Connecting for Learning: Left and right, up and down (annotated)Nancy Wright White
My annotated slides from ConVerge11 in Melbourne, Australia, November 24th 2011. I'll put a pdf with annotations on my website, http://www.fullcirc.com
Energizing the Rural Policy Voice: Building Collaborative Capacity for Policy...ruralxchange
RPLI 2013 - Dallas, TX
Keynote address - Energizing the Rural Policy Voice: Building Collaborative Capacity for Policy Change
Scott Hutcheson, Center for Regional Development, Purdue University
Social Business: The Irresistible Force To Overcome Immovable ObjectionsStuart McIntyre
Presented at Social Connections VI in Prague, June 17th 2014, this is the latest version of my deck on overcoming users' objections to the use of Social Business solutions (aka collaboration systems, or Enterprise Social Networks). Enjoy!
"I'm too busy" "My work is confidential" "I'm never in the office" "My position depends on me being the only source of my knowledge" ...
We've all heard objections like these - reasons why key individuals cannot spare the time to share knowledge or to collaborate with others. Whatever the role, be it as executives, consultants, sales people or any other part of your organization, for social business to truly revolutionize your organization's culture and productivity, these objections must be overcome. In this session, you'll hear about driving adoption in organizations around the world. Find out how to make the benefits of social business irresistible for all your staff, no matter how immovable they might appear!
BCCON 2014 - Social Business: The irresistible force to overcome immovable ob...Stuart McIntyre
The presentation I delivered to the Business Connect event in Hamburg, Germany on 19th March 2014, discussing how to overcome reasonable individual objections to Social Business and Collaboration software solutions.
Social Media - Passing Fad or Valuable Tool - Update for NYSSCPA Higher Education Conference on March 25, 2011.
Using case studies from CPAs using social media, MACPA's experience with three major benefits - communication, marketing, and learning. Also featuring our groundbreaking work in Second Life with the AICPA Tech + Conference adn XBRL International
This presentation will provide tips and techniques for all introverts, overwhelmed and under-connected people that are hesitant to meet people. Networking enables you to accomplish that goal and develop contacts that could help achieve your potential. Networking is the art of building and maintaining connections for shared and positive outcomes.
Jan 26 2011 gta rewards breakfast web 2 0 and hrCathy McKnight
Building an HR Social Media Strategy focuses on harnessing social media tools--social networks, blogs and wikis--for use in recruiting, employee engagement, training and corporate culture building. During this breakfast session we will review and discuss what social media tools are out there and how they can be used in recruiting, employee engagement, training and corporate culture building, as well as examine case studies and examples of internal social media success stories.
A presentation I did for Awareness Networks around what organizations need to consider for successful collaboration initiatives. Several concepts and models are included from by book, The Collaborative Organization (which talks about these concepts in far greater detail). Overall the presentation should help guide viewers on understanding where they are in the collaborative spectrum and what they need to do to move forward (based on the maturity model).
The Three Speeds are a simple and effective model to think about collaboration strategy, adoption and tool selection for companies.
From a talk I gave at MEX 2013 (London).
Here one of the examples I gave, about Atos switching away from email:
http://www.ft.com/cms/s/0/11384220-8761-11e2-bde6-00144feabdc0.html#axzz2fv5QOuzH
If people are given the right tools and the right environment, will hey spontaneously collaborate and share knowledge? Why do some people find it difficult to share and collaborate? Would incentives and rewards make a difference? These and similar issues are explored in this presentation given at the recent Knowledge and Innovation Network (KIN) Summer Workshop.
conVerge 11: Connecting for Learning: Left and right, up and down (annotated)Nancy Wright White
My annotated slides from ConVerge11 in Melbourne, Australia, November 24th 2011. I'll put a pdf with annotations on my website, http://www.fullcirc.com
Energizing the Rural Policy Voice: Building Collaborative Capacity for Policy...ruralxchange
RPLI 2013 - Dallas, TX
Keynote address - Energizing the Rural Policy Voice: Building Collaborative Capacity for Policy Change
Scott Hutcheson, Center for Regional Development, Purdue University
Social Business: The Irresistible Force To Overcome Immovable ObjectionsStuart McIntyre
Presented at Social Connections VI in Prague, June 17th 2014, this is the latest version of my deck on overcoming users' objections to the use of Social Business solutions (aka collaboration systems, or Enterprise Social Networks). Enjoy!
"I'm too busy" "My work is confidential" "I'm never in the office" "My position depends on me being the only source of my knowledge" ...
We've all heard objections like these - reasons why key individuals cannot spare the time to share knowledge or to collaborate with others. Whatever the role, be it as executives, consultants, sales people or any other part of your organization, for social business to truly revolutionize your organization's culture and productivity, these objections must be overcome. In this session, you'll hear about driving adoption in organizations around the world. Find out how to make the benefits of social business irresistible for all your staff, no matter how immovable they might appear!
BCCON 2014 - Social Business: The irresistible force to overcome immovable ob...Stuart McIntyre
The presentation I delivered to the Business Connect event in Hamburg, Germany on 19th March 2014, discussing how to overcome reasonable individual objections to Social Business and Collaboration software solutions.
Social Media - Passing Fad or Valuable Tool - Update for NYSSCPA Higher Education Conference on March 25, 2011.
Using case studies from CPAs using social media, MACPA's experience with three major benefits - communication, marketing, and learning. Also featuring our groundbreaking work in Second Life with the AICPA Tech + Conference adn XBRL International
This presentation will provide tips and techniques for all introverts, overwhelmed and under-connected people that are hesitant to meet people. Networking enables you to accomplish that goal and develop contacts that could help achieve your potential. Networking is the art of building and maintaining connections for shared and positive outcomes.
Jan 26 2011 gta rewards breakfast web 2 0 and hrCathy McKnight
Building an HR Social Media Strategy focuses on harnessing social media tools--social networks, blogs and wikis--for use in recruiting, employee engagement, training and corporate culture building. During this breakfast session we will review and discuss what social media tools are out there and how they can be used in recruiting, employee engagement, training and corporate culture building, as well as examine case studies and examples of internal social media success stories.
A presentation I did for Awareness Networks around what organizations need to consider for successful collaboration initiatives. Several concepts and models are included from by book, The Collaborative Organization (which talks about these concepts in far greater detail). Overall the presentation should help guide viewers on understanding where they are in the collaborative spectrum and what they need to do to move forward (based on the maturity model).
The Three Speeds are a simple and effective model to think about collaboration strategy, adoption and tool selection for companies.
From a talk I gave at MEX 2013 (London).
Here one of the examples I gave, about Atos switching away from email:
http://www.ft.com/cms/s/0/11384220-8761-11e2-bde6-00144feabdc0.html#axzz2fv5QOuzH
Communities of Practice: Conversations To CollaborationCollabor8now Ltd
What makes a successful Community of Practice?
This presentation looks at the key ingredients, with particular emphasis on the role of the community facilitator for building trust and cooperation, enabling conversations to become active collaboration and co-production.
31 Quotes To Celebrate Teamwork and CollaborationHubSpot
When true team work happens, everything changes. You're working faster, finding mistakes easier, and innovating better. To inspire your team to band together and celebrate collaboration, we've gathered some of our favorite quotes on the power of teamwork.
What if Peter Drucker Taught Enterprise 2.0 Strategy?Mark Fidelman
Peter Drucker (November 19, 1909 – November 11, 2005) was a writer, management consultant, and self-described “social ecologist.” He is in every practical sense the father of modern management strategy.
As a life long Drucker student, I’ve always imagined how he would have taught or wrote about Enterprise 2.0 and its impact on today’s management and companies. So I decided to turn imagination into reality (well… mine at least) and produced a presentation which I believe would have reflected Drucker’s view of Enterprise 2.0:
EASO: Information Handling tools and techniques for COI researchFriedhelmHuridocs
This presentation was given during a conference on online research for country of origin information, organised by the European Asylum Support Office on 26/27 March 2014. It deals mainly with tools and techniques to gather, manage and retrieve online information for both groups and individuals.
SCL Conference, May 6, 2008: Conventional risk management thinking is increasing transaction costs and limiting opportunities to create new value. By contrast, Trust Enablement thinking seeks to reduce costs and increase the value of business relationships by minimizing process controls and bureaucratic red tape.
5 ways to improve your enterprise social collaboration with SharePoint2013 | ...Advaiya Solutions, Inc.
Enterprise social networking describes the technologies, processes and services used to boost collaboration in the workplace. Here we see the ways to improve collaboration using SharePoint 2013.
The Benefits of Social Collaboration in the EnterpriseIntergen
According to Forrester, growth in software investment is shifting to people centric and collaborative software with 37% of IT decision-makers planning to implement or expand the use of collaboration tools, compared with 25% or less who are planning investments in traditional software such as enterprise resource planning, human capital management or product life-cycle management.
The drivers for this change include:
• A greater desire for organisations to capture and re-use knowledge.
• The need to maintain connections throughout a distributed workforce.
• The need to align software systems to meet new workforce demands.
This event discussed Microsoft's vision for social collaboration in the enterprise and see how you can extend your SharePoint platform with Yammer to foster greater team collaboration, empower your employees and drive business agility.
Employee collaboration in a digital universe: The rise of the Enterprise Soci...Ralph J. Davila, APR
The rise of Enterprise Social Networks (ESNs), such as Yammer, Jive, Tibbr and others, have become the hot trend in mid- to large-size organizations seeking better ways to connect employees in real-time, particularly via mobile devices.
A major factor in the need and growth of ESNs at organizations spawns from vast shifts in the way employees now work. With increases in the remote workforce population, from flexible working environments to geographically disparate teams, ESNs help bridge those communications gaps.
This deck is a compilation of a five-part blog series on how to successfully deploy an ESN at your organization.
Benefits of Collaboration Software for BusinessesMikogo
What benefits will 2015 bring to businesses that adopt collaboration software?
We asked industry experts from 15 collaboration software companies for their predictions…
Why Traditional Intranets Fail Today's Knowledge WorkersTieto Corporation
With the current pace of change, organizations will have to be prepared for the unexpected. They will have to provide flexible access to people and information resources to serve unanticipated information needs whenever and wherever they occur. However, traditional intranets fail today's knowledge workers in this respect.
Knowledge worker spend 30% of their time looking for data. And only knowledge allows us to achieve Innovation and Productivity.
Enteprise 2.0 offers the context and collaborative tools to address these issues. Improving productivity and encouraging collaboration, Enterprise Social Software is the key communication solution for globally distributed enteprises on highly competitive markets.
Internal presentation for the Enterprise 2.0 Observatory (October 2007). Topics: Enterprise 2.0, Open Innovation, Mobility, Crowdsourcing, Social Network, and more...
Presentation at the Serious Games Institute October 27, 2009 by Ron Edwards on the nature of work, drivers of collaboration and need for better tools, and how virtual worlds are an optimum fit for enterprise collaboration. Ron is the CEO of Ambient Performance in London.
This presentation was given by Steve Dale at a recent APM Knowledge SIG event. Further details can be found here http://www.apm.org.uk/news/what-knowledge-management-different-levels-project-environment
Digital Connectedness: Taking Ownership of Your Professional Online Presence Sue Beckingham
Developing pathways to connectedness essentially commences with family and friends, but over time new connections outside of these circles begin to form ever increasing and interlinking circles. These informal and formal networks have the potential to help you unlock new doors to new opportunities. Social media can without doubt provide excellent communication channels and a space to develop your network of connections. Nonetheless as your online presence expands it leaves behind both digital footprints and digital shadows; and this needs to be given due consideration. This keynote will look at the value of developing a professional online presence and why as future graduates you need to take ownership of this.
http://www.yorksj.ac.uk/ltd/ltd/student-engagement/undergraduate-research-confere.aspx
Presented by Adrian Sutton at Web Content 2008 Chicago, June 17-18, 2008.
While many businesses are updating firewall block lists to prevent their employees becoming FaceBook zombies, smart businesses are looking for ways to harness the interest in social networking to make their employees more productive. By going beyond building networks for the sake of it, businesses can increase collaboration and communication between employees with social networks that actually have a point.
Web content management systems often suffer because the people that use them are geographically-distributed and unfamiliar with each other. When employees go home at night, they regularly solve these same problems on FaceBook and MySpace – regularly finding and reconnecting with long lost friends. Bringing that technology and enthusiasm into business hours, can dramatically increase the number of weak ties between people within the business, making it easier to find the skills and knowledge that you need, when it’s needed.
With user adoption being one of the key concerns with any content management system roll-out, providing ways to make people feel more comfortable and welcome in the system is essential to success. This session will look at the techniques used in various social networks and other forms of collaboration software that can enhance user adoption and keep bringing users back to the CMS instead of reverting to emailing Word documents.
Despite the benefits, social networks can very easily become time sinks and distractions, hindering productive work. Finding the right balance between keeping users happy and keeping users on task requires a delicate hand and constant review and improvement. This session will look at what can be done to keep the vampires at bay and focus users on getting work done, without taking all the fun out of work.
Finally, the session will take a look at the various technologies and standards that can help you actually bring this new social world to reality and integrate it with existing systems.
What is the biggest question for anyone looking to dramatically increase their success...
How do I harness my knowledge, experience and networks to drive important decisions or solve problems?
What if you could gain the productive and telling insights to drive better, faster, more relevant decisions and solve problems in a simple, visually engaging way?
Leveraging Networks to Accelerate LearningMaya Townsend
To make the most of their learning initiatives, leaders must understand the power of informal workplace networks and know how to leverage them to drive organizational change.
More: http://partneringresources.com/making-organizational-networks-force-learning-innovation/
Collaboration can be defined as the process whereby people work together. Traditionally this also meant being together, at the same time and place. Now, with new technology, connectivity and the ‘death of distance’, collaboration is being redefined as the experience of people working together, sharing ideas, data and analysis to develop collective solutions. What has changed is that people no longer need to sit together in the same space to undertake collaborative work.
Similar to Enterprise 2.0 - Efficient Collaboration and Knowledge Exchange (20)
Strategiskt arbete med informationskvalitet ger ökad styrprecisionAcando Consulting
Master data är den stabila grunden i företagets samlade informationsmassa. Det krävs aktivt arbete och en bra styrmodell för att säkerställa kvaliteten på master data.
Hur lyckas man få ut strategiska värdet från sin insamlade information om kunden? Vad gör framgångsrika företag gör för att samla in och utvinna kunskap från informationsmassan och därmed skapa nya affärsmöjligheter?
Seminariet är en systemvisning som visar hur ett modernt verktyg kan användas för att snabba upp budgetcykeln. Samtidigt kan verktyget användas för att simulera konsekvenser (tex bästa fall, troligt, sämsta fall) i både resultat och balansräkning. Systemet visar också hur moderna verktyg har integrerat stöd för drivbaserad budgetering
Presentation for an Acando seminar about social intranets explaining how the traditional corporate intranet will need to be transformed into a platform that provides the opportunity for wide participation by most or all employees in order to deal with the business challenges most organizations are facing.
Presentation from Enterprise 2.0 SUMMIT in Frankfurt October 28th 2010 on how transparency both enables value-creation and decreases risk for organizations, but also how potential privacy, compliance and security risks need to be managed.
Presentation from Information Management seminar discussing and illustrating how Enterprise 2.0 principles and mechanisms can be used when adressing Information Management challenges
Presentation about ECM Today, trends and reality, held on November 4th as part of the seminar ”How many information flows are there?” arranged by Mid Sweden University, CEDIF project Centre for digital information management and EU Objective 2
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As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
9. Over time, virtual collaboration will become the norm
Action Action
Action Action
Collaboration across boundaries of space, time, and organization
supported by technology.
10. The fifty-foot rule
Based on proximity, people are not likely to collaborate very often if
they are more than 50 feet apart.
Probability of communicating at
least once a week
0.30
0.25
0.20
0.15
0.10
0.05
0.00
0 30 60 90 ... Separation
distance in feet
Tom Allen, MIT, 1977
11.
12. Small businesses are natural innovators
Aren’t afraid to experiment
Are adept at doing more
with less, creating an and improvise when going
innovative mindset after new opportunities
In a small company,
Rely on strong social
collaboration comes
networks to share
naturally!
information and inspire
innovative thinking
According to research by Intuit
13. In a large or highly distributed
So then we need to make
organization like ours,
virtual collaboration easy
cross-organizational and cross-
– as easy as on the
location collaboration does
web!
NOT come naturally.
14. The gulf of collaboration
We need simpler and
richer collaboration
E-mail Portal
support for our team
Phone Workflow
Photo: http://www.noorsonline.nl/fjord.jpg
15. “
The most basic collaboration tool is
email, but we would argue that it is
one of the worst as it is not bounded
”
to a particular group or project.
Mike Davis
Butler Group
16. E-mail is not bad, it just needs to know its place
One-to-Many Many-to-Many
One-to-One
Two-way One-Way Two-Way Two-Way
One-Way
Communication
Co-production
17. The Knowledge Worker
“One who works primarily with information or
one who develops and uses knowledge in the
workplace.”
Peter Drucker, 1959
Photo: http://www.sxc.hu/browse.phtml?f=download&id=836294
18. The rules of business are changing
People, empowerment, participation…
The basis of the
operation is the
Knowledge-based
structure of the
activities.
The basis of the
operation is the
knowledge of
Structure-based
individuals.
Procedures, control, compliance…
19. Knowledge work is increasing
● In general 25 to 50 percent - in some cases more - of the workforce is
engaged in knowledge-based work consisting of “tacit”
20. A business is more than just information
Let’s make
Relation
I have an
something
idea…
together!
Conversation
Information
21. Information (data + content) is just something to talk about
People
Conversations
Content
Data
22. The typical situation of a knowledge worker
What’s happening? How to share?
Where to look? When to act?
Anything new? Who knows what?
Who and what can I trust?
29. What is new with the web?
You can reach
Reach a global audience
Technologies enable
instantaneous
responses and
You can create and
dialog
Accessi- distribute at little or
Recency
bility no cost
You
People are willing to You can create and
Transpa-
Usability
share a lot operate the means of
rency
production
30. Why knowledge workers like the new tools
Fits my work-style Fit different needs
and situations
Access anywhere Low barriers of
anytime interaction
Find and connect
Return on contributions
with people
Easy to use
32. Enterprise 2.0
Enterprise 2.0 is the use of
emergent social software
platforms within companies,
or between companies and
their partners or customers.
Andrew McAfee
Associate Professor
Harvard Business School
33. There will be a shift in corporate techology adoption
Source: McKinsey Quarterly ”Six ways to make Web 2.0 work” (February 2009)
34. “
The average Intel employee dumps
one day a week trying to find people
with the experience & expertise plus
the relevant information to do their
job…Let me just say that it is
”
motivating us to take action.
Laurie Buczek
Enterprise Social Media Program Manager, Intel
35. There really is no other way
- to understand social media, you
need to participate in it.
36. Aha! moments for the Knowledge Worker
If you give a little,
#1 you will gain a lot
37. Aha! moments for the Knowledge Worker
Ambient awareness gets
#2 you on top of things
38. Aha! moments for the Knowledge Worker
You will discover things
#3 you didn’t know you
were looking for
41. More information is better – there’s something for everyone
Usage rate
Most popular, something many
3%
people want or need
Readily available and easy to find
Less popular, but there might be
something just for you
Less easy to find, but still available
Total amount of content
42. Metadata + filters make relevant information surface
Visits & Views
Favourites Favourites
Embeds Taxonomy
Downloads
Shares
Tags
Social
Bookmarks Users
Comments
44. E-mail has many good sides…
Easy and convenient to use
Easy to access from anywhere
Everyone has an e-mail address
Good for private conversations
45. …but bad sides as well
Ooops!
Forwarded it to a
Sorry guys, I’m
customer…
leaving this place -
I can’t find it in
and I’m taking my
any of our
mailbox with me!
databases…
Spam!
Why did I get this
Hey, why didn’t
information?
I get that
information?
46. Blogs can help to solve some of the problems with e-mail
I’ll check in
Good work!
later
No duplication of information
Information captured
Accessible and findable
Easy to collect feedback
Usage can be measured
Decrease occupational spam
Enables reuse of information
Found it!
Allows subscriptions
I’m not
interested
47. Co-producing
COLLECTIVE PRODUCTION IN TEAMS
Photo: http://www.flickr.com/photos/flocci/23272006/
49. Co-producing via wiki
Team members
Here’s my
Good to
opinion…
know!
Read Read
Comment Comment
Stakeholder
Stakeholder
50. Co-producing via wiki
Always clear which version is the latest
Notifications are automatically sent after updates
Hyperlink to other resources
One source of information
Information can be accessed and found by others
Easy to access and edit
No information deleted – restore always possible
Supports discussions
52. “
Why social networking? Because
”
NASA is more that just one expert
and one center.
Celeste Merryman, NASA
quot;Findings from the NASAsphere Pilotquot;
53. Discover and share knowledge in professional networks
Rapidly distribute
Find and connect
ideas, experiences
with people across
and knowledge
boundaries
Become aware of Tap into the
what others are knowledge of
doing your informal
network
57. “ Chasing the expert is a waste of time
…We assume that true intelligence
resides only in individuals, so that
finding the right person will make all
the difference. Trying to find smart
people will not lead us astray - but
trying to find THE smartest person
”
will.
James Surowiecki
Author of “The Wisdom of Crowds”
58. Ask yourself - Are you really looking for an expert…
Where can I find
an expert on
collaboration?
59. …or are you looking for answers (provided by experts)?
Here’s my
answer…
Does anyone know
which are the keys
to efficient
collaboration?
Here’s my
answer…
Here’s my
answer…
Here’s my
answer…
61. Examples of corporate use of the same kind of feature
● 60% of questions are answered ● Ninety-three percent (93%) of the
within one hour questions answered were by people
different center than that of the
person who posted the question
● Each question receives an average
of 9 responses
71. There are several
strategic questions
you need to answer to
successfully exploit
new technological
opportunities…
72. How do we
What do we What can we
create value -
need to do? do?
quick?
How do we How do we
How do we
manage architect
minimize risk?
change? change?
How do we How do we
How do we
ensure effective know if we are
govern use?
adoption? successful?
73. Acando’s Enterprise 2.0 Maturity Model
Reactive Managed Proactive
Culture Me We Everyone
Ways of Information Conversation Relation
working
Technology Anarchy Standards Integrated
Governance Blocking Guidelines Community
74. Acando’s approach to Enterprise 2.0
Think big, act small
Measure, don’t predict
Deliver quick value
75. Phases and focus areas
1 Drivers Value Maturity Strategy
Direction
2 Ways of
Technology Governance Change
Framework working
3 Proof of Approach Solution Pilot Evaluation
Concept
4 Measurable
Tactics Development Transfer
Adoption Results
Inspired by quot;Enterprise 2.0 Implementation Frameworkquot; by Ross Dawson, Advanced Human Technologies
76. Phases and focus areas
Ways of
Drivers Value Technology
working
1 2
Maturity Strategy Governance Change
Think big, act small
Measure, don’t predict
Deliver quick value
Approach Solution
Tactics Development
3
4 Measurable
Pilot Evaluation
Transfer
Results
Inspired by quot;Enterprise 2.0 Implementation Frameworkquot; by Ross Dawson, Advanced Human Technologies
77. Defining a manageable scope is key
Enterprise-wide
Business
Area
Complexity
Team
Project
Organizational Level
Social network
Adoption level
Feeds
Wikis
required
Blogs
Technology
78. The classic approach
Business Launch
Development
Case
Months and years Value?
Will our product or service be usable? Will it be fit for
purpose?
How much do we have to invest to get it used once it is
launched?
How do we know it generate the desired value?
79. The 2.0 approach
Idea Develop, launch, evaluate, adjust many times
Industrialize
Weeks
Weeks
Weeks Weeks Weeks when value
is proven
Value!
Value! Value!
Value!
Define value and measure from the start
Grow a user base and increase adoption bit by bit
Get feedback and adjust solutions along the way
Perceptual beta - industrialize later