The document discusses emotions and moods, defining them as feelings that people experience with emotions being intense responses to specific contextual stimuli and moods being less intense feelings without a clear cause. It notes emotions are brief and accompanied by facial expressions while moods last longer without expressions. The document also outlines factors that influence emotions and moods like personality, stress, and age as well as how emotions are constrained by culture and work display rules. Finally, it discusses emotional intelligence and applications of emotions/moods in areas like decision making, leadership, and customer service.

1. Emotions & Moods
 Affect covers broad range of feeling that
people experience. It encompasses both
emotions and moods
 Emotions are intense feeling that people
experience
 Moods: Feelings that tend to be less intense
than emotions and often lack a contextual
stimulus

2.  Emotion
 Caused by specific
event
 Brief in duration
 Accompanied by facial
expression
 Action oriented in
nature
 Mood
 Cause generally
unclear
 Lasts longer. More
general in nature
 Not indicated by facial
expression
 Cognitive in nature

3. Some aspects of Emotion
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Biology of emotions
Intensity
Frequency and duration
Irrationality and emotion
Functions of emotion

4. Sources of Emotion & Moods
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Personality
Day and Time
Weather
Stress
Social activities
Sleep
Exercise
Age
Gender

5. External Constraints on Emotion
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Organizational influences
Cultural influences
Emotional Labour
Felt V/s Displayed Emotion

6. Emotional Intelligence
Def: Ability to direct and to manage emotional
cues and information
Five dimensions:
Self awareness
Self regulation
Self motivation
Empathy
Social Skills

7. OB Application of Emotions/Moods
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Selection
Decision making
Creativity
Motivation
Leadership
Interpersonal conflict
Negotiations
Customer service
Job attitude
Deviant work place behaviour