interpersonal skills inportance

2. OBJECTIVES
 Be able to understand five common methods of
communicating
 Given communication situation, be able to identify
different communication behavior of individuals

3. INTERPERSONAL
COMMUNICATION DEFINED
 Communication is a social process involving
understanding and transfer of information from one
person to others.

4. ROLE OF INTERPERSONAL
COMMUNICATION
 Employees at all levels spend majority of their day
communicating
 The major skill upon which employees depend is
communication
 Unless employees can communicate with their fellow
employees, boss and supervisors they are doomed to
failure as effective managers

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FACTS ABOUT INTERPERSONAL
COMMUNICATION
 Whatever media used employees use 70-90% of their
waking hours communicating.
 Only too often People do not say what they mean and
do not mean what they say.

6. THE POWER OF IDEA
 The power of idea largely depends on two things.
 The swiftness and clarity with which it is received.
 The ease with which it is recalled.

7. FIVE METHODS OF
COMMUNICATING
WRITTEN COMMUNICATION
 Includes letters, faxes memos
 Some experts believe that communicating with this
medium ensures that intended message will reach to
the receiver every one will read the same words so
everyone will get the same message.
TELECOMMUNICATIONS

8.  It includes telephones, intercom and other voice
communication.
 Can be more effective because they use 45 % of
message capability(7 verbal and 37 tonal)
THIRD PARTY COMMUNICATION
 Worst of four methods.
 Not only the message coveys the meaning author
intends but also the message may be interpreted
differently by the receiver

9.  It leads to ambiguity and confusion.
FACE TO FACE
 It is the best way to communication in most cases
 Offers full range of communication.
 Sender can impart desired meaning and receiver can
ask questions or ask if clarification is needed.

10.  However the effectiveness of medium depend s on
kind of message and characteristics of listener.
GESTURAL COMMUNICATION.
This type of communication is done without the use of
speech .Thoughts are communicated through bodily
movements. YouTube - Body language -
Gestures.mp4

11. IMPORTANT TERMS IN
INTERPERSONAL
COMMUNICATION
 SENDER OR SOURCE
 ENCODING
 CHANNEL
 DECODING
 RECEIVER
 FEEDBACK

12. PERCEPTIONS AND ATTITUDES
WHAT WIFE SAYS TO THE HUSBAND
……….go to the store, lay down the
mulch, wash and wax the car, get the kids to school
rent some videos, and finish the rest of dishes
What husbands hear
Go blah blah blah lay down blah blah blah and
Blah blah blah get blah blah blahs some blah blah
blah rest.

13. DIFFERENT EXPECTATIONS
HOW DOES SALES THINKS
We need 10 more people
It will lead to greater sales
Hence greater profit.
HOW DOES HR THINKS
We need to cut sales staff by 10
It will reduce cost
Hence increase profit

14.  SOLUTION
Effective interpersonal communication

15. ROLE OF PERCEPTIONS IN
INTERPERSONAL
COMMUNICATION
 accurate self perception increases the likelihood of
accurate interpersonal communication.
 realistic perception of others is a key element in
solving problems jointly and working with others.
TENDENCIES CAUSING PERCEPTIONAL
DISTORTIONS ARE:

16.  Stereotyping-typically classifying a group on basis of a
bias
 The halo effect-positive impression of someone
 Implicit personality theory-assumption that traits go
together

17. BUILDING INTERPERSONAL SKILLS
THEORY OF BALANCE BY DARWIN
 There is a tendency to maintain balance in our
body, structure and attitude.
 In case of imbalance balance is regained through
cooperation with our peers and family.
EMPHATIC LISTENING
 We are either speaking or preparing to speak.

19.  Ask…….are we ignoring?
 Are we pretending?
 Are we selectively listening?
 Are we listening attentively?
 Are we indulging in emphatic listening?

20. ITS NOT WHAT WE SAY BUT WHAT
WE ARE
 Interpersonal communication cannot make up for
ineffective actions or half hearted efforts because
 Superficial words could easily be sensed
 Character and integrity generates trust and
communicates most

21. SAYING WHAT WE MEAN AND
MEAN WHAT WE SAY
 Taking responsibility for the every word uttered.
 Activating the brain before activating the mouth.
 Thinking of the impact words will have.

22. BULDING INTERPERSONAL SKILLS
 Apologizing seriously in case of mistakes.
 Keeping commitments .
 Attending to little things.
 Engaging mind before mouth.
 Criticizing action behavior instead of personality.

23. TEN COMMANDENTS
 Smile always.
 Be appreciative.
 Pay attention.
 Practice active listening.
 Bringing people together.
 Resolve conflicts.
 Communicate clearly using simple language.

24.  Step in others shoes.
 Avoid complaining.