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Title	
  

Learning & Net-working
1.	
  Technology	
  &	
  knowledge	
  networks	
  	
  	
  
2.	
  Learning	
  &	
  working	
  
3.	
  Learning	
  networks	
  
4.	
  Personal	
  Learning	
  Environment/	
  
Network	
  (PLE/	
  N)	
  

Structure
McKinsey	
  2011	
  

Social Tech in the workplace
1. 
2. 
3. 
4. 

Access	
  to	
  ExperMse	
  
Knowledge	
  sharing	
  
Insight	
  &	
  intelligence	
  
Co-­‐creaMon	
  &	
  collaboraMon	
  

CIPD	
  2013;	
  IBM	
  2013	
  

Social Tech in the workplace
The Knowledge Core
Managing organisational learning & knowledge

(Griffiths 2011: 76)
What	
  
Where	
  

knowing	
  

Why	
  
Who	
  
When	
  

How	
  
Managing organisational learning & knowledge
Image	
  from	
  New	
  Media	
  ConsorMum	
  2007:	
  	
  hVp://www.flickr.com/photos/nmc-­‐campus/2090945217/	
  

… the adjacent possible
Not	
  unreasonable	
  to	
  
propose	
  that	
  by	
  2020	
  many	
  
organisa5ons	
  will	
  be	
  wholly	
  
reliant	
  on	
  their	
  internal	
  
social	
  network	
  …	
  [becoming]	
  
as	
  essen5al	
  as	
  telephones	
  
and	
  email	
  are	
  today	
  
(CIPD	
  2013)	
  
Image	
  from	
  wikimedia	
  at	
  hVp://upload.wikimedia.org/wikipedia/
commons/3/3b/Network_self-­‐organizaMon_stages.png	
  

Image	
  from	
  wikimedia	
  at	
  hVp://upload.wikimedia.org/wikipedia/commons/a/ac/Presidio-­‐modelo2.JPG	
  

The internet, the organisation & you
Image	
  from	
  Ana	
  Bierzak	
  at	
  hVp://www.flickr.com/photos/bierzak/884647918/	
  	
  

Image	
  from	
  hVp://dbrownbeta.blogs.cultureplex.ca/files/2012/10/Picture-­‐23.png	
  

Network assemblages

user-generated content
Blended	
  learning	
  [36%]	
  
Webinars	
  &	
  virtual	
  classrooms	
  [20%]	
  
Learning	
  libraries	
  &	
  wikis	
  [17%]	
  
Audio	
  learning	
  &	
  podcasts	
  [14%]	
  
Rapid	
  authoring	
  soeware	
  [13%]	
  
E-­‐books	
  [11%]	
  
Through	
  social	
  media,	
  eg,	
  Facebook,	
  
TwiVer,	
  etc.	
  [5%]	
  
Mobile	
  learning	
  using	
  smartphones	
  [3%]	
  

Technology enhanced learning

(CIPD 2012)
We	
  learned	
  that	
  individual	
  
exper0se	
  did	
  not	
  dis0nguish	
  
people	
  as	
  high	
  performers.	
  
What	
  dis0nguished	
  high	
  
performers	
  were	
  larger	
  and	
  
more	
  diversified	
  personal	
  
networks	
  
(Cross	
  &	
  Parker	
  2004)
Individual	
  

Process	
  -­‐	
  orientated	
  
Informal	
  

Network	
  

Region	
  

Tynjala	
  (2008);	
  Hara	
  &	
  Hew	
  (2006)	
  

Workplace Learning

CollaboraMve	
  	
  
PerformaMve	
  
Image	
  from	
  Wikimedia.org	
  at:	
  hVp://upload.wikimedia.org/wikipedia/commons/thumb/a/a9/%22Secretaries%2C_housewives
%2C_waitresses%2C_women_from_all_over_central_Florida_are_gejng_into_vocaMonal_schools_to_learn_w_-­‐_NARA_-­‐
_535579.jpg/748px-­‐%22Secretaries%2C_housewives%2C_waitresses
%2C_women_from_all_over_central_Florida_are_gejng_into_vocaMonal_schools_to_learn_w_-­‐_NARA_-­‐_535579.jpg	
  

Working & learning
Valued	
  
Job	
  &	
  work	
  design	
  
Challenging	
  
Social	
  
Supported	
  
ExpectaMons	
  

Confidence/	
  self-­‐
efficacy	
  	
  
Complex 	
  
Cook	
  &	
  Pachler	
  (2012)	
  

Workplace Learning

	
  

	
  

	
  

	
  

	
  

	
  Situated	
  
Knowing	
  is	
  …	
  located	
  in	
  
relaMons	
  among	
  
pracMMoners,	
  their	
  pracMce,	
  
and	
  the	
  social	
  organizaMon	
  
…	
  of	
  communiMes	
  of	
  pracMce	
  
(Lave	
  &	
  Wenger	
  1991)

Communities
"online,	
  social	
  network	
  that	
  
is	
  designed	
  to	
  support	
  non-­‐
formal	
  learning	
  in	
  a	
  
par5cular	
  domain”.	
  
(Sloep	
  2008)	
  

Learning Networks
"...	
  an	
  environment	
  where	
  
people,	
  tools,	
  communiMes	
  
and	
  resources	
  interact	
  in	
  a	
  
loose	
  kind	
  of	
  way”	
  
(Wilson	
  et	
  al	
  2009)	
  

Personal Learning Environments
Personal Learning Environments – the 3 P model (Chatti 2010)
Search	
  for	
  informaMon	
  &	
  knowledge	
  

Aggregate	
  &	
  scaffold	
  
Manipulate	
  informa3on	
  &	
  knowledge	
  artefacts	
  

Reflec3on	
  
Present	
  knowledge	
  and	
  learning	
  

Share	
  
Network	
  –	
  create	
  a	
  collaboraMve	
  learning	
  
environment	
  

Functions of a Personal Learning Environment [PLE]
“I	
  use	
  TwiVer	
  as	
  a	
  Personal	
  Learning	
  Network.	
  I	
  
share	
  daily	
  informaMon	
  on	
  resources	
  and	
  tools	
  
that	
  I	
  have	
  found,	
  and	
  I	
  select	
  networks	
  of	
  
people	
  to	
  follow	
  that	
  provide	
  me	
  with	
  their	
  Mps,	
  
guidelines	
  and	
  tools	
  that	
  they	
  have	
  found.”	
  Mary	
  
Howard,	
  Sixth	
  grade	
  teacher	
  in	
  Grand	
  Island,	
  
New	
  York	
  
“I	
  was	
  reluctant	
  to	
  join	
  in,	
  but	
  have	
  been	
  
amazed	
  at	
  the	
  amount	
  of	
  informaMon,	
  access	
  
to	
  leaders	
  in	
  the	
  field,	
  and	
  potenMal	
  for	
  
professional	
  development.”	
  Melissa	
  Venable,	
  
Curriculum	
  Manager	
  with	
  Kaplan	
  Higher	
  
EducaMon	
  
Specific	
  problem-­‐solving	
  

Developmental	
  

Transient	
  networks	
  

Longer-­‐term	
  

Why	
  be	
  involved?	
  

Issues
A	
  PLE	
  future?	
  
What	
  does	
  that	
  suggest	
  for	
  the	
  
competences	
  of	
  the	
  L&D	
  pracMMoner?	
  	
  
Chatti, M.A., Jarke, M. & Frosch-Wilke, D. (2007) The future of e-learning: a shift to knowledge networking and social software.
International Journal of Knowledge & Learning. Vol 3. Nos 4/5, pp. 404 – 420
Chatti, M.A., Jarke, M. & Specht, M. (2010) The 3P Learning Model. Educational Technology & Society. 13 (4), 74 – 85
CIPD (2012) From e-learning to ‘gameful’ employment. Research Insight: Sustainable Organisational Performance. April. London:
CIPD
CIPD (2013) Future-fit organisations, Innovative forms of organising: Networked working.
http://www.cipd.co.uk/binaries/6049%20Innovations%201%20SOP%20WEB.pdf
CIPD (2013) Social media and employee voice: the current landscape
http://www.cipd.co.uk/binaries/6133%20SOP%20Social%20Media%20(WEB).pdf
Cook, J. and Pachler, N. (2012). Online People Tagging: Social (Mobile) Network(ing) Services and Work-based Learning. British
Journal of Education Technology, 43(5), 711–725
Cross, R. & Parker, A. (2004) The Hidden Power of Social Networks: understanding how work really gets done in organisations.
Boston, Mass: Harvard Business School Press
Fenwick, T., Edwards, R. & Sawchuk, P. (2011) Emerging Approaches to Educational Research: tracing the sociomaterial.
London: Routledge
Griffiths, D. (2011) Redefining KM: New Principles For Better Practice. London: ARK Group/ InsideKnowledge
Hara, N. & Hew, K. F. (2006). A Case Study of a Longstanding Online Community of Practice Involving Critical Care and
Advanced Practice Nurses. Proceedings of the 39th Hawaii International Conference on System Sciences. IEEE.IBM (2013)
Social Business: Patterns in achieving social business success http://cdn.social.bz/download/IBM-social-patterns.pdf
Johnson, L., Smith R., Willis, H., Levine, A. & Haywood, K. (2011) The 2011 Horizon Report. Austin, Texas: The New Media
Consortium.
Lave, J. & Wenger, E. (1991) Situated Learning: legitimate peripheral participation. Cambridge: Cambridge University Press
Ley, T., Ulbrich, A., Scheir, P., Lindstaedt, L.N., Kump, B & Albert, D. (2008) Modeling competencies for supporting workintegrated learning in knowledge work. Journal of Knowledge Management. Vol 12. Nos 6, pp 31 – 47
Sloep, P.B. (2008) Learning Networks for Lifelong Learning. Paper for Online Educa, Berlin
Tynjälä, P. (2008). Perspectives into learning at the workplace. Educational Research Review, 3, 130–154.
Whitworth, A. & Benson, A. (2006). Mapping e-learning: visualising the negotiated social shaping of educational technology.
Proceedings of ALT-C 2006. The next generation. Edinburgh. September.
Wilson, S. Liber, O., Johnson, M., Sharples, P., and Milligan, C. (2007) Personal Learning Environments: Challenging the
Dominant Design of Educational Systems. Journal of e-Learning and Knowledge Society, Vol 2.

References

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Social media and workplace learning & knowledge

  • 1. Title   Learning & Net-working
  • 2. 1.  Technology  &  knowledge  networks       2.  Learning  &  working   3.  Learning  networks   4.  Personal  Learning  Environment/   Network  (PLE/  N)   Structure
  • 3. McKinsey  2011   Social Tech in the workplace
  • 4.
  • 5. 1.  2.  3.  4.  Access  to  ExperMse   Knowledge  sharing   Insight  &  intelligence   Co-­‐creaMon  &  collaboraMon   CIPD  2013;  IBM  2013   Social Tech in the workplace
  • 6. The Knowledge Core Managing organisational learning & knowledge (Griffiths 2011: 76)
  • 7. What   Where   knowing   Why   Who   When   How   Managing organisational learning & knowledge
  • 8. Image  from  New  Media  ConsorMum  2007:    hVp://www.flickr.com/photos/nmc-­‐campus/2090945217/   … the adjacent possible
  • 9. Not  unreasonable  to   propose  that  by  2020  many   organisa5ons  will  be  wholly   reliant  on  their  internal   social  network  …  [becoming]   as  essen5al  as  telephones   and  email  are  today   (CIPD  2013)  
  • 10. Image  from  wikimedia  at  hVp://upload.wikimedia.org/wikipedia/ commons/3/3b/Network_self-­‐organizaMon_stages.png   Image  from  wikimedia  at  hVp://upload.wikimedia.org/wikipedia/commons/a/ac/Presidio-­‐modelo2.JPG   The internet, the organisation & you
  • 11. Image  from  Ana  Bierzak  at  hVp://www.flickr.com/photos/bierzak/884647918/     Image  from  hVp://dbrownbeta.blogs.cultureplex.ca/files/2012/10/Picture-­‐23.png   Network assemblages user-generated content
  • 12. Blended  learning  [36%]   Webinars  &  virtual  classrooms  [20%]   Learning  libraries  &  wikis  [17%]   Audio  learning  &  podcasts  [14%]   Rapid  authoring  soeware  [13%]   E-­‐books  [11%]   Through  social  media,  eg,  Facebook,   TwiVer,  etc.  [5%]   Mobile  learning  using  smartphones  [3%]   Technology enhanced learning (CIPD 2012)
  • 13. We  learned  that  individual   exper0se  did  not  dis0nguish   people  as  high  performers.   What  dis0nguished  high   performers  were  larger  and   more  diversified  personal   networks   (Cross  &  Parker  2004)
  • 14. Individual   Process  -­‐  orientated   Informal   Network   Region   Tynjala  (2008);  Hara  &  Hew  (2006)   Workplace Learning CollaboraMve     PerformaMve  
  • 15. Image  from  Wikimedia.org  at:  hVp://upload.wikimedia.org/wikipedia/commons/thumb/a/a9/%22Secretaries%2C_housewives %2C_waitresses%2C_women_from_all_over_central_Florida_are_gejng_into_vocaMonal_schools_to_learn_w_-­‐_NARA_-­‐ _535579.jpg/748px-­‐%22Secretaries%2C_housewives%2C_waitresses %2C_women_from_all_over_central_Florida_are_gejng_into_vocaMonal_schools_to_learn_w_-­‐_NARA_-­‐_535579.jpg   Working & learning
  • 16. Valued   Job  &  work  design   Challenging   Social   Supported   ExpectaMons   Confidence/  self-­‐ efficacy     Complex   Cook  &  Pachler  (2012)   Workplace Learning            Situated  
  • 17. Knowing  is  …  located  in   relaMons  among   pracMMoners,  their  pracMce,   and  the  social  organizaMon   …  of  communiMes  of  pracMce   (Lave  &  Wenger  1991) Communities
  • 18. "online,  social  network  that   is  designed  to  support  non-­‐ formal  learning  in  a   par5cular  domain”.   (Sloep  2008)   Learning Networks
  • 19. "...  an  environment  where   people,  tools,  communiMes   and  resources  interact  in  a   loose  kind  of  way”   (Wilson  et  al  2009)   Personal Learning Environments
  • 20. Personal Learning Environments – the 3 P model (Chatti 2010)
  • 21. Search  for  informaMon  &  knowledge   Aggregate  &  scaffold   Manipulate  informa3on  &  knowledge  artefacts   Reflec3on   Present  knowledge  and  learning   Share   Network  –  create  a  collaboraMve  learning   environment   Functions of a Personal Learning Environment [PLE]
  • 22. “I  use  TwiVer  as  a  Personal  Learning  Network.  I   share  daily  informaMon  on  resources  and  tools   that  I  have  found,  and  I  select  networks  of   people  to  follow  that  provide  me  with  their  Mps,   guidelines  and  tools  that  they  have  found.”  Mary   Howard,  Sixth  grade  teacher  in  Grand  Island,   New  York   “I  was  reluctant  to  join  in,  but  have  been   amazed  at  the  amount  of  informaMon,  access   to  leaders  in  the  field,  and  potenMal  for   professional  development.”  Melissa  Venable,   Curriculum  Manager  with  Kaplan  Higher   EducaMon  
  • 23. Specific  problem-­‐solving   Developmental   Transient  networks   Longer-­‐term   Why  be  involved?   Issues
  • 24. A  PLE  future?   What  does  that  suggest  for  the   competences  of  the  L&D  pracMMoner?    
  • 25. Chatti, M.A., Jarke, M. & Frosch-Wilke, D. (2007) The future of e-learning: a shift to knowledge networking and social software. International Journal of Knowledge & Learning. Vol 3. Nos 4/5, pp. 404 – 420 Chatti, M.A., Jarke, M. & Specht, M. (2010) The 3P Learning Model. Educational Technology & Society. 13 (4), 74 – 85 CIPD (2012) From e-learning to ‘gameful’ employment. Research Insight: Sustainable Organisational Performance. April. London: CIPD CIPD (2013) Future-fit organisations, Innovative forms of organising: Networked working. http://www.cipd.co.uk/binaries/6049%20Innovations%201%20SOP%20WEB.pdf CIPD (2013) Social media and employee voice: the current landscape http://www.cipd.co.uk/binaries/6133%20SOP%20Social%20Media%20(WEB).pdf Cook, J. and Pachler, N. (2012). Online People Tagging: Social (Mobile) Network(ing) Services and Work-based Learning. British Journal of Education Technology, 43(5), 711–725 Cross, R. & Parker, A. (2004) The Hidden Power of Social Networks: understanding how work really gets done in organisations. Boston, Mass: Harvard Business School Press Fenwick, T., Edwards, R. & Sawchuk, P. (2011) Emerging Approaches to Educational Research: tracing the sociomaterial. London: Routledge Griffiths, D. (2011) Redefining KM: New Principles For Better Practice. London: ARK Group/ InsideKnowledge Hara, N. & Hew, K. F. (2006). A Case Study of a Longstanding Online Community of Practice Involving Critical Care and Advanced Practice Nurses. Proceedings of the 39th Hawaii International Conference on System Sciences. IEEE.IBM (2013) Social Business: Patterns in achieving social business success http://cdn.social.bz/download/IBM-social-patterns.pdf Johnson, L., Smith R., Willis, H., Levine, A. & Haywood, K. (2011) The 2011 Horizon Report. Austin, Texas: The New Media Consortium. Lave, J. & Wenger, E. (1991) Situated Learning: legitimate peripheral participation. Cambridge: Cambridge University Press Ley, T., Ulbrich, A., Scheir, P., Lindstaedt, L.N., Kump, B & Albert, D. (2008) Modeling competencies for supporting workintegrated learning in knowledge work. Journal of Knowledge Management. Vol 12. Nos 6, pp 31 – 47 Sloep, P.B. (2008) Learning Networks for Lifelong Learning. Paper for Online Educa, Berlin Tynjälä, P. (2008). Perspectives into learning at the workplace. Educational Research Review, 3, 130–154. Whitworth, A. & Benson, A. (2006). Mapping e-learning: visualising the negotiated social shaping of educational technology. Proceedings of ALT-C 2006. The next generation. Edinburgh. September. Wilson, S. Liber, O., Johnson, M., Sharples, P., and Milligan, C. (2007) Personal Learning Environments: Challenging the Dominant Design of Educational Systems. Journal of e-Learning and Knowledge Society, Vol 2. References