1. (210) 897-9616 // diegorodriguez105@yahoo.com // 15150 Blanco Rd. Apt 3312 // San Antonio, TX
DIEGO CANTU RODRIGUEZ
CLIENT SERVICE SPECIALIST
Demonstrated leader in Total Customer Service and Operational Leadership. Known as a
diligent and adaptable worker with ability to interact with clients, stakeholders, and team
members. A drive for service delivery, relationship management, and client perception
highlights the skills encompassed in my training and leadership style. I seek to understand
client needs to examine my skills to innovate and give the client an excellent new
experience each time.
Skills:
• Bilingual – Spanish
(Level: Excellent)
• Customer Service
• Vendor Relations
• Procurement
• Sales // Cross-Selling
• Process Improvement
Education:
Francisco I Madero High School
Monterrey, MX
High School Diploma
Technology:
MS Office
Mac
Guest Vision
Aloha
Work Experience:
Diesel Barbershop May 2014 – Present San Antonio, TX
Customer Service Specialist – Receptionist (Key Holder)
• Social media management, appointment scheduling and confirmation, client
relations, data entry, event planning, product research
• Customer Language Translation
• Choose and promote the product of the month
• Staff Scheduling
• Cross-Selling and Up-Selling of products and services
• Cashing out guests using various methods of payments.
• Vault and deposit verification
• Procurement and product management
The Egg & I August 2012 – Present San Antonio, TX
Wait Staff / Host Staff / Expo Lead
• Escort guests to their tables, along with taking phone orders for to-go guests.
• Speak to any daily specials or promotional items on the menu.
• Present menus to guests and answer questions about menu items, making

2. (210) 897-9616 // diegorodriguez105@yahoo.com // 15150 Blanco Rd. Apt 3312 // San Antonio, TX
recommendations upon request.
• Explain how menu items are prepared, describing ingredients and cooking
methods.
• Prepare checks that itemize and total meal costs and sales taxes.
• Stock service areas with supplies such as coffee, food, and tableware.
• Cashing out guests using various methods of payments, and selling gift cards upon
checkout.
• Cross-trained as Assistant Manager in opening and closing of the store, preparing
daily bank deposits, and scheduling.
• Trainer
Five and Dime February 2010 – August 2012 San Antonio, TX
Shift Manager
• Responsible for various task including opening and closing store and everyday
efficiency of two locations in downtown San Antonio.
• Ensure inventory was complete and accounted for two locations. Handled and
placed shipment orders when necessary.
• Prepared end of shift bank deposits.
• Serviced customers around the store and upon check out.
• Security duties to including vault access and monitoring of cameras.
• Prepared daily schedules.
• Training current employees and new hires on various tasks around the store.
Senda Group April 2009 – February 2010 Monterrey, MX
Customer Service Specialist – Travel Agency
• Bilingual Specialist for English speaking customers.
• Inbound calling customer service for travel related purchases
• Selling and Booking travel packages for various destinations.
• Up-selling of packages for airline, hotel, and rental car
References: Available Upon Request