Chris Kanza is a Greek and Turkish dual citizen seeking a management position that utilizes his experience in management, marketing, and customer service. He has 20 years of experience in restaurant, hospitality, and tourism industries, having held positions such as Dining Room Supervisor, Operations Supervisor, and Assistant Managing Director. He is computer literate, multilingual, and has a Bachelor's degree in International Management and Marketing.

1. Chris Kanza
Artemidos 8, P. Faliro
210-9851585, 6986647584
ckanza@yahoo.com, Skype account: chris.kanza
Objective Intelligent, reliable, and experienced manager, seeking a leadership
position with a company that will maximize my versatile abilities and
skills
Responsible career position in a service oriented, multilingual corporation
with specialization in Management and Marketing fields
Willing to Travel
Education Deree College, 1998-2001
BS International Management and Marketing Management
Varibobi High School, 1991-1996
Graduated with Honors
Tarhan American College
(Elementary School, Constantinople)
Graduated with Honors
Working Experience
2015 Porto Galini Seaside Resort & Spa (Lefkas)
Dining Room Supervisor (Asterias & Naftilos Ala Carte Restaurant)
• Administer everyday operations of restaurants, management of
restaurants staff, and inventory control.
• Monitor all guest services in restaurants and assist to resolve all
customer issues to maintain optimal customer satisfaction.
• Responsible for restaurants hygiene and personnel cleanliness, also
appointing duties and stations at restaurants.
• Determine, design and implement various dining room operation
guidelines with continuous improvement training programs to
achieve all objectives to maintain customer satisfaction at all times.
• Daily cash collection from tills in restaurants ensuring till balances.

2. 2013 Merit Casino Nicosia – Netholding S.A. (Cyprus)
PR Representative
• Planning, organizing, and implementing events on-site.
• Monitoring editorials/media regarding promotions and events.
• Assist with arrangements for VIP and entertainment press functions,
special events and develop entertainment schedule by month for
distribution.
• Create monthly pro forma reports regarding expenditures for
sponsorships, verify entertainment invoices and submit for payment
to accounting.
• Assist in the preparation of and monitoring monthly budget
justification and monthly/quarterly projections.
• Responsible for actively building and retaining guest relations.

3. 2012 Y-Not Plastic Ε.Π.Ε
Operations Supervisor
• Employee supervision and follow daily production.
• Manage Inventory of products, arrange orders for the outgoing
deliveries, ensure prompt and accurate delivery of orders to clients.
• Follow daily operation, assure stable performance, and daily problem
solving.
2012 Teleperformance Hellas – Dell Department
Call Agent
• Provided assistance and solutions to customers/EoS who had specific
hardware/software inquiries regarding Dell products.
• Arranged for the dispatch of products/parts to clients and other
interested parties.
2011-2011 Mediterranean Restaurant (Cyprus)
Store Assistant Manager
• Management of restaurant staff, cost and inventory control.
• Ordered and maintained inventory of all food, beverage and supplies.
• Followed the daily operation of the restaurant/bar and problem
solving.
• Daily cash collection from tills in restaurant and bar ensuring till
balances, petty cash deposits.
2010-2011 Resigned from previous position for military service in the Greek Armed
Forces
2009-2010 Café-Kafe/Bar Restaurant
Store Manager
Duties Included
• Head management of restaurant - staff, purchasing, cost &inventory
control and profit & loss statements.

4. • Following the daily operation of the restaurant/bar and problem
solving.
• Ordered and maintained inventory of all food, beverage and supplies.
• Negotiated pricing and terms with primary vendor, sponsors.
• Executed service standards, inventory handling systems, cost
controls, and staff management guidelines.
• Implemented new standards for service and inventory control.
• Responsible for restaurant hygiene and personnel cleanliness, also
appointing duties and stations to restaurant/bar staff.
• Monthly sales reports, analysis, payroll and budgeting.
• Responsible for creative input (printing menu and wine list), as well as
promotional planning, web design and advertisements.

5. 2002-2004 Freelancing in marketing solutions
• Undertook Projects, conducted reports, and provided situation &
market analysis for third parties regarding financial, marketing,
research and IT topics.
2002-2009 V.S. HospitalityGroup
En-Plo Café /Bar Restaurant, Notos Café /Bar Restaurant
Head Waiter
Duties Included
• Appointing duties and stations to restaurant/café staff.
• Responsible for restaurant hygiene, personnel payroll.
• Liaison with Head chef regarding function services/menus and public
relations to VIP clients.
• Reported to management regarding staff appointments and work
schedules.
2001-2002 GATS SA (General Assistance Tourist Service)
Assistant Managing Director
Promoted to Assistant Managing Director where duties included
• Decision making in the absence of the Managing Director.
• Following the daily operation of the company.
• Monitoring the financial status of the company (budget, balance, cash
flow).
• Problem solving, service system design and monitoring.
• Short term tactical objectives.
Marketing Manager, duties included
• Monthly sales reports – analysis, and market share and competition
study.
• Problem identification of service delivery.
• Responsible for projects with creative input (printing of semi-annum
tariff of tourism services, company profile, company presentation),
also for internet, and digital format application development.

6. 1998-2001 Olympico Café/Bar Restaurant
Head Waiter
Promoted to Head Shift Waiter where duties included
• Appointing duties and stations to restaurant/café staff.
• Responsible for restaurant hygiene and personnel cleanliness.
• Liaison with Head chef regarding function menus/services and public
relations to VIP clients.
• Reported to management regarding staff appointments and work
schedules.
Assistant Waiter, duties included
• Stock control for waiter stations and for wine cellar.
• Serving beverage.
• Liaison with headwaiter concerning beverage stocks.
• Appointed responsible for dining room décor.
1996-1997 Café Theatron Floisvos
Assistant Waiter
• Basic serving duties.
1996 Ellas Lex (Trapeza Nomikon Plerophorion)
Data Processor (Law Firm)
• Quality Assurance for Intranet Dissemination of “Φ.Ε.Κ.”.
• Ensured that data files were of suitable platform for Intranet
uploading to DOS and O.C.R.
Certificates University of Michigan: Certificate of Proficiency in English
Activities Varibobi High School, Dekapendameles 3rd
Member
Skills Computer literate, Office 2000/XP, OS Windows 2000/XP/7, Basic, MS
FrontPage, Corel 10, Photoshop, Poser, Dreamweaver (Basic Knowledge),
Visual Basic (Beginner)
Interests Chess, Strategy, Music, Reading, Computers & World Wide Web, Cooking
Languages English, Greek, Turkish. Fluent in both writing & Speaking

7. Date of Birth 18th
of September, 1978
References Available upon request