1. JESSICA ANDERSON
21093 Mire Drive, Abita Springs, LA 70420 • Cell: 706-691-3088 • andersmauthor@hotmail.com
Professional Summary
Skills
Types 90 WPM Fast learner
Critical thinking Willing to learn new skills
Hardworker Enjoys working with the public and providing
Reliable the best customer service possible
Professional Believes in following a strict code of ethics
Ability to adapt to new technology
Computer literate
Ability to learn new databases and systems Goal-oriented
Excellent communication skills, especially in Experienced in working with a personal
writing and reading comprehension computer, printer, copy/fax machine, andscanner
Proficient in Microsoft Office Word and Experienced in filing, organizing, and entering
Microsoft Power Point in data
Creative problem solver Detail-oriented
Team player Experienced in customer service and building
Punctual and well-mannered healthy interpersonal relationships with
Approachable with strong but professional social customers and coworkers
skills Willing to take on additional responsibilities
Work History
federal workstudy for student textbook store, 08/2010 to 08/2011
Georgia Military College – 115 Davis Road Martinez, GA 30907
Responsible for providing excellent customer service while collecting student documents and assessing
students and doing the best to meet those needs. Providing pricing and merchandising details. Stocking
merchandise. Filing and organizing student documents. Providing information on the class registration
process and the school's textbook rental policy. Providing directions and general information to new
students. Packaging andpreparing merchandise for student pickup after class registration. Keeping a clean
and tidy workplace.
front end cashier, 05/2012 to 07/2012
Lowe's Home Improvement – 1280 North Highway 190, Covington, LA 70433
Cashiers with Lowe's primarily perform monetary transactions. In addition to conducting sales transactions,
Lowe's cashiers must also perform other customer service duties, such as handling refunds, making returns,
and filling orders for specialty products. Depending on the store location and available staff, Lowe's
cashiers may need to perform other jobs, such as sales, stocking, and cleaning responsibilities.
front end cashier, 12/2013 to10/5/2014
Winn Dixie – 619 North Causeway Blvd, Mandeville, LA 70448
Greet customers as they arrive at the store and provide them with information about products and/or
services. Respond to customers' complaints and resolve their issues. Take payment in exchange of items
sold Bag, box and wrap purchased items. Identify prices of goods using memory or scanner. Enter
transactions in the cash register and provide customers with the total bill. Sort and count currency andcoins
Issue receipts and change to customers. Ensure that all checkout counters have enough cash. Process credit
card andcheck payments. Weigh items and determine prices of thesame Issue trading stamps and gift cards.
Perform the duties of customer service representative when required. Assist in stocking shelves, rotating

2. merchandise and marking prices. Ensure management of daily cash accounts. Ensure maintenance of check
out areas. Resolve customer complaints in a proactive manner. Maintain knowledge of store inventory and
sales activities. Keep the work area tidy and clean.
part time secretary/personal assistant for family owned spa, 02/2012 toCurrent
Southern Louisiana Therapeutic Massage – 21093 Mire Drive Abita Springs, LA 70420
Assessing executive needs and requirements, formulating action plans to achieve them. Efficiently
managing all important telephone calls – Collecting and sorting mail, screening and initiating telephone
calls. Maintained daily tasks list – Arranging meetings and making appointments with individuals on a
priority basis. Preparing reports and documents – Handling all the documentation work. Conducting
market research and preparing presentations. Planning the time table schedule of business, personal and
weekend events. Acting as the manager's first point of contact with people from inside and outside the
organization Greeting and guiding visitors, organizing and maintaining diaries and making appointments.
student writer/journalist for campus publication, 08/2010 to 11/2011
Georgia Military College Journal – 115 Davis Road Martinz, GA 30907
Brainstorming original article ideas, researching, and then writing the articles. Recruiting/training new
writers. Scheduling interviews and interviewing subjects for articles. Collaborating with other writers on
articles and other projects. Promoting the school newspaper through the creation of and distribution of
pamphlets, flyers, and other marketing strategies. Fostering a positive relationship with the student body
in order to asses and meet their needs and exceed their expectations. Working directly with the faculty
and student body to improve the quality of the paper.
student volunteer, 08/2005 to 07/2006
Bell County Museum – 201 North Main St, Belton, TX 76513
cleaned and helped set up and tear down exhibits, supervised and assisted in children's educational
activities, provided patrons with event schedules, museum operating hours, and other information.
Greeted and directed patrons to different exhibits, restrooms, gift shop, etc.
student volunteer, 01/2010 to 03/2010
Evans Animal Hospital – 4317 Evans to Locks Road, Evans, GA 30809
Cleaned animal cages, food dishes, operating rooms, restrooms, and the front lobby as part of a volunteer
project for school. Cleaned and dried blankets and other bed materials for the animals. Took out the trash.
data entry volunteer, 03/2012 to 03/2012
Covington Food Bank – 840 North Columbia St, Covington, LA 70433
Completed two days of data entry work for the Covington Food Bank. Entered in information for food
bank patrons including name, age, contact information, etc.
Retail Banker 10/13/1014 to November 27, 2014
Woodforest National Bank 880 N Hwy 190, Covington, LA 70433.
Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations
such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing
monetary instruments.
Performs opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash, cards,
checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated
teller machines; and cleaning work areas.
Proactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and
other prospecting techniques.

3. Achieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services
beneficial to customer needs.
Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and
developing good professional relationships with customers and host retail partners.
Practices branch security procedures and protects customer confidentiality and privacy.
Performs other job related duties or special projects as assigned.
Globalstar Customer Care Representative January 5, 2015 to Present, 300 Holiday Square Blvd. Covington, LA
The Customer Care Representative is the initial point of contact for customers who have inquiries about Globalstar/SPOT
products or services.
Customer Care Representatives answer basic and general questions and promote retention by addressing customer concerns
in a professional and pleasing manner. They also trouble-shoot product performance problems, resolve customer
complaints, and process payments and refunds while presenting the company in a positive manner.
Answers inbound phone calls and responds to inquiries in a manner which meets high quality, productivity and other
performance standards.
Delivers individualized customer service with professionalism, courtesy, efficiency, and accuracy.
Responds to customer complaints in a professional manner; attempts to resolve complaints successfully in accordance with
established guidelines and informs supervisor/management of all unresolved complaints.
Processes payments and uses sound judgment to initiate refunds.
Remains current on changes to internal processes, offerings, promotions, pricing and/or products.
Assists in processing email and fax received communications and may activate phone units for corporate approved dealers.
Uses technology (computers, phones, faxes, etc.) efficiently and effectively.
Keeps record of customer interactions and transactions, recording details of inquiries, complaints and comments as well as
actions taken in required systems.

4. Education
High School Diploma: 2010
Lakeside High School - 533 Blue Ridge Drive, Evans, GA 30809
Associate of Science: General Studies, 2011
Georgia Military College - 115 Davis Road Martinez, GA 30907
Bachelor of Arts: English--Creative Writing Concentration, in Progress- senior
Southeastern Louisiana University - 500 Western Avenue, Hammond, LA 70402
Accomplishments
Community Service:
Received a civic award for performing volunteer work at the Bell County Museum. Was awarded by the
Board of Directors and signed by the County Judge and City Commissioners

5. Academic Honors:
Was on the Dean's List at Georgia Military College for one semester and was on the President's
List at
Southeastern Louisiana University for one semester
Professional:
Recognized by Winn Dixie for providing excellent customer service after it was mentioned by a
customer
on the customer service survey. Received recognition at Globalstar by customers providing
positive reviews of my service to management.
Sales:
Recognized by Winn Dixie for exceeding expectations on the sale of seasonal merchandise to
customers.
My managers have often asked me to sell items such as chocolate covered strawberries for
Valentine's Day,
pies for the 4th of July, hotdogs for the 4th of July, etc. Often successful in marketing satellite
phone and personal GPS equipment to Globalstar customers over the phone as well as service
plans for the devices. I have also assisted customers in activating their devices.
Customer Service:
My mangers have always been pleased with my ability to asses and meet customers needs while
building a
professional rapport with them and setting Winn Dixie apart from our competitors with the level of service
we offer. My mangers have often asked me to inform the new cashiers on policy changes, and I have
trained new cashiers on more than one occasion. I believe in doing my best no matter my position
in the company.
Globalstar: trainees have shadowed me while on call and have come to me for assistance. I strongly
believe in teamwork and assisted my coworkers whenever I could and was frequently placed on
special projects by management such as mass activation of GSP 1700 phones on a corporate
account.
While working at Globalstar, I have also assisted customers with billing inquiries, selecting
service plans for Globalstar’s satellite and GPS services including locating equipment retailers
in their area. Customers would frequently request to speak to me so I could further assist them
with a variety of situations from billing to tier technical support. Of all my professional
qualities, I take the most pride in doing the most for customers and leaving them with a
positive experience that stands out in an increasingly automated world.
Student Writer for the Georgia Military College Journal:
My editor considered me the best writers on the campus paper. He said my writing took the least
amount
of editing. I was the first to offer new ideas at each meeting. I frequently recruited new writers and trained
them.

6. Internship: social media promotion for celebrity chef, Maria Liberati, from December 01, 2014 to
Present. Responsible for promoting Maria’s book and recipes via her Twitter and Facebook.
The Basic Art of Italian Cooking by Maria Liberati tm
www.marialiberati.com
Gourmand World Award Winning Book series
2013 Culinary Blogger of the Year-NYTWS
Reference for internship: Giovanna Carispat, primamediapublicity@yahoo.com
Writing:
I also have a strong writing background. I am pursuing my Bachelor’s in English. I wrote and
researched articles and preformed a variety of duties for my school newspaper. I have
experience writing professional emails, articles, essays, reports, researching, processing, and
summarizing large amounts of information. My creative writing includes blog posts, poetry, and
short stories. My public speaking skills are solid. I have taken speech courses and have been
trained to write, edit, and give speeches. I am adept at creating and carrying out Power Point
presentations. I assisted my fellow students with editing their written work and played a
leadership role in group projects.
Additional Information
References:
Name: John Stocker
Phone number: 985-705-3330
Email: topstock_70433@yahoo.com
Occupation: Sound and lighting engineer
Relation: family friend
Name: Blake Collins
Phone number: 706-799-7691
Email: blakecollins10@yahoo.com
Occupation: editor of the Georgia Military College Journal
Relation: former supervisor
Name: Michelle Williams:
Phone number: 706-341-6927
Email: cajunkicker5@hotmail.com
Occupation: massage therapist, owner of Southern Louisiana Therapeutic Massage Spa
Relation: mother
Name: Jessica Francis
Phone number: 706-399-0265
Email: jessicafrancis_15@yahoo.com
Occupation: medical assistant at East Georgia Kidney Group
Relation: friend

7. Name: Blake Murphy
Email: blake.murphy.984@facebook.com
Occupation: police officer
Relation: friend
Name; John Etheridge
Occupation: professor of political science for Georgia Military College
Phone Number: 706-691-9194
Relation: former professor
Jarred Pennington
Occupation: Financial loan officer at SRP Federal Credit Union
Phone Number: 706-399-7049
Relation: friend