1. Genesis Torio
San Francisco, CA ● gtorio26@yahoo.com ● (415) 867-8092
Profile
Administrative Assistant
Dependable, energetic multitasker. eager to boost the level of customer satisfaction. Deliverer of
superb customer service with ability to confidently demonstrate effective safety and comfort
protocols.
Summary of Qualifications
● Reliable, dependable, good sense of humor and enthusiastic with excellent interpersonal skills.
● Experienced in customer service, great energy and good communication skills.
Computer/Technical
● Microsoft Word, Excel
● POS: Micros, Aloha and Brinks
● Operate cash registers and tablets to receive payments for store and online orders.
● Filing, processing expense report, faxing, process bi-weekly payroll.
Communication
● Greeted customers, answered multi-line phone calls, and coordinated live chat with other guest
representatives.
● Well organized and manage workload effectively.
● Excellent Analytical, planning and organizational skills with strong attention to detail.
● Interfaced effectively with employees and externalcontacts at all levels
● Scheduled meetings and arranged on site and off site meetings, including catering services.
● Team player and a self-starter,yet able to work independently within company standards.
● Fluent in English & Tagalog (dialect: Pangasinense)
Management
● Reconciled daily cash and nightly settlements.
● Type and format confidential and non-routine documents. Proof work and make changes as
necessary.
● Established, update and maintained files (paper & electronic), inventories and records.
● Trained new employees on all aspects of the business, managed staff, prepared work schedules,
coordinated meetings, assigned duties, scheduled interviews, and settled employee issues.
● Managed and maintained calendars for employees, vendors, distributors, and outside the company
● Comply with the company policies, procedures and Code of Ethics.
● Performed opening and closing procedures according to the store policy.
● Maintained adequate supplies, performed daily inventory and ordering.
● Handled customer’s complaints, inquires and orders.

2. Work History
General Manager
-Urban Picnic, San Francisco, CA. 94107 2014-present
Store Manager
-Specialty’s Cafe & Bakery,San Francisco, CA. 94103 2013-2014
Supervisor
-Ghirardelli Chocolate, San Francisco, CA. 94103 2012-2013
Restaurant Supervisor
-Coriander Gourmet Thai, San Francisco, CA 2006 – 2010
Guest Bartender
-Azul, San Francisco, CA 2009 – 2009
Restaurant Greeter/Host
-Pasta Moto,San Francisco, CA 2006 – 2006
Server / Cashier
-Beard Papa,San Francisco, CA 2006 – 2006
Certification:
Bartending Certificate,San Francisco School of Bartending 2009
Customer Service Training,South of Market Employment Center 2007
Education:
Nursing Certification,Manila Nursing School, San Carlos, Philippines
High School Diploma, Calasiao High School, Calasiao, Philippines
Personal Experience
● Family-orientated person, with a desire to help people close to me with support, ideas and follow
through
● Social, energetic and patient person—willing to sit with friends and family for comfort and
problem resolution
● Enjoy medicine and personal wellness—using nursing background, fitness and healthy living
working towards a high quality, long-term way of life
● Work with children, assisting family with nurturing and advice in child wellness
Reference available upon request.