1. Address: 6957 N. Greenview Ave. Apt 5C Cell Phone: 201-926-4717
Chicago, IL 60626 Email: neno232@yahoo.com
Nenad Inchevski
PROFESSIONAL SUMMARY
• Expertise in communication field: quality assurance, building rapport, marketing, and PR
• Expertise in the fields of customer service and hospitality
• Fluent in English, Serbo/Croatian, Bulgarian; proficient in German
• Proficient in Microsoft OS, Internet Applications
PROFESSIONAL EXPERIENCE
Front Desk Agent
Fairfield Inn and Suites – Magnificent Mile September 2014 – present
• Perform check-in/out procedures for arriving and departing guests on a daily basis using both
manual and computerized methods.
• Calculate and/or post monies, receipts, guest accounts and other forms of credit using
accurate, proper cash handling methods and established procedures in order to present the
customer with timely and precise hotel charges upon check-out and maintain accurate hotel
records.
• Answer guest inquiries and accept reservations, both in person and by telephone, by
accurately communicating hotel rates and information and by using suggestive selling
techniques to sell room nights, increase occupancy and revenue.
• Maintain strong guest service skills by being knowledgeable of all in-house and area
functions in order to provide our guests with accurate information.
Case Manager January 2014 – August 2014
Heartland Alliance Chicago, Illinois
• Provides advocacy, assessment, and case management services to individuals, families and
groups.
• Supervises program participants individually or in groups.
• Compiles records and prepares statistical reports as required. Reviews service plan and
performs follow-up to determine quantity and quality of service provided to program
participant and status of the program participant’s case.
• Completes accurately and in a timely manner all necessary forms, case records and statistical
reports. Submits such documentation to the supervisor/manager within the designated time
lines.
Dispatch Manager October 2012-November 2013
NYC Logistics INC Piscataway, New Jersey
• Supervised other dispatchers by negotiating prices and loads
• Create provider and client negotiations concerning delivery and load safety logistics
• Making contracts and assigning monetary value to truck loads
• Create and maintain customer relations with brokers
Manager February 2012-October 2012
RiverSide Manor Fair Lawn, New Jersey
• Restructured restaurant’s staff, menu, and marketing strategies resulting in efficient
operations and quality assurance

2. Address: 6957 N. Greenview Ave. Apt 5C Cell Phone: 201-926-4717
Chicago, IL 60626 Email: neno232@yahoo.com
Nenad Inchevski
• Managed the inventory and income books to ensure exceptional human resources and
food supplies.
• Scheduled parties and events
• Determined menu and wine list alongside chefs and ordered wine and food
accordingly
Guest Services Associate March 2010-January 2012
Carnival Cruise Line Miami, Florida
• Worked in the Front desk guest services department and abided by guest relations
policies as set by Guest Services Manager
• Registered guests for room accommodations and provided them with information
about all shore excursions
• Managed personal service and hospitality requests and filed guest concerns and
complaints accordingly
• Oversaw the cash register for Front Desk, Room Services and bars
Development Outreach and Communication Assistant June 2008-Febuary 2010
USAID Macedonia Skopje, Macedonia
• Designed and maintained communication strategy and media action plans for 500
media outlets i.e., media monitoring and coverage evaluation
• Encouraged media support of USAID public events
• Updated USAID website, translated press releases, and edited media advisories and
other working documents
EDUCATION
South-East European University; Community and Youth Work 2007-2009
Sv. Kilment Ohridski; High School and Secondary Education in Theology 2000-2008