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- 1. Vanessa Nyland 782 MerrillLane Grayslake, IL 60030 (847) 431-0993 vknyland48@yahoo.com Career Summary Customer Service Professional with a track record for meeting timelines and exceeding expectations. In-depth experience providing customer support, with an unwavering commitment to customer satisfaction. Ability to build productive relationships, resolve complex issues and win customer loyalty. Listen attentively, solve problems and use tact and diplomacy to find common ground and achieve win/win outcomes. Received Bachelor’s Degree with an emphasis in Management and Marketing. Experience 05/2016 – 10/2016 Finance & Insurance Manager American Heritage Motorcycles Highland Park, IL • Offered vehicle financing to customers. Provided them with a thorough explanation of aftermarket products and extended warranties. Delivered a complete explanation of manufacturer and dealership service procedures and policies. • Maintained a good relationship with lending institutions to secure competitive rates and financing programs. • Processed financing deals accurately, keeping dealership compliant with state and federal regulations. • Protected and completed the sales, double checking all paperwork. Worked with all types of customers and lenders. • Increased bottom line by selling back end products. Presented options in a clear and precise manner. Maintained high level of customer satisfaction. • Completed RPMONE F&I Certification training course. 08/2015 – 02/2016 Inside Sales Account Coordinator Dish Network Sacramento, CA • Developed and maintained relationships with three territories of 3 rd party retailers, 72 total businesses. Made regular outcalls informing retailers of current promotions and events. Educated retailers about new equipment, emphasizing features and benefits. Provided price quotes. Worked on initiatives to help retailers increase their sales. • Handled queue calls. Provided high level of customer service. Gave support to retailers with technical product and service information. • Reviewed and entered orders for Subcontractors totaling over $200,000 weekly • Kept track of 330 item inventory across three warehouses and managed allocated items. Kept up-to-date on all new inventory. • Assisted retailers creating marketing tools using the BrandDrive system. 06/2014 – 05/2015 Catering Specialist Jim N Nick’s BBQ Denver, CO • Collaborated with chefs, managers and clients in planning and execution of highly successful events. Prepared and delivered catering orders to corporate and private customers. • Developed solid relationships and created repeat customers. Confirmed menus with clients prior to and during catering events to ensure all details and requests were properly addressed. • Managed full service catering events, planned buffet layouts. Arranged food in an eye-catching way for a variety of occasions and clients. • Coordinated with four different restaurants to provide food for 1000s of people at a time. Managed staff required for large catering events. Worked as a team member to ensure quality food product was being served for an enjoyable and healthy experience. 03/2013 – 06/2014 Front Desk Supervisor Hampton Inn & Suites Deer Park, IL
- 2. • Supervised andoversaw all duties performed by all employees of front office. Disciplined, counseled and coached employees if necessary using proper techniques and documentation. Assisted with any problem in scheduled day shifts or night audit shifts. • Ensured accuracy of rooming lists, groups, arrivals, amenities, etc. Ensured flawless front house, lobby, restrooms and concession operations and managed all customer service functions. • Dealt with any conflicts guest had during their stay. Posted charges for food, rooms, liquor or telephone calls to ledger manually or by using computers. Held accountable for reviewing charges with guests when checking out. Built and maintained relationships with frequent guests. • Trained all new front desk associates. Ensured consistency in operational functions. • Awarded ‘Employee of the Year’ 2013. Education University of Kentucky Lexington, KY May 2004 Bachelor of Business Administration Marketing Management Minor in Spanish - Semester Abroad in Spain Skills Computer skills: Word, Excel, Outlook, PowerPoint, WordPerfect, Internet, OnQ Insider, ProjectTrack, Oracle, Siebel Personal skills: Work well in teams and individually, strong work ethic, highly organized, multi-tasking, time management, punctual, strong communication and listening skills Language skills: Spanish Extended Experience 12/2011 – 01/2013 Head Bartender Mario’s Osteria Boca Raton, FL • Assisted in the restaurant / bar opening; planned bar layout, ordered initial liquor inventory, trained bar staff, developed cocktail menus and wine lists • Managed a high velocity cocktail lounge in an upscale white table cloth restaurant • Managed bar staff • Calculated liquor inventory and assisted management with placing orders 06/2008 – 11/2011 Key/Bartender/Server Bonefish Grill – OSI Inc. Boca Raton, FL • Provided professional foodservice duties at a very busy fine dining establishment • Managed the front of the house as a ‘Key’ employee • Controlled liquor inventory • Contacted liquor reps and placed orders for the restaurant • Ran training program classroom for all new servers / bartenders 12/2004 – 02/2008 Project Coordinator Topco Associates LLC Skokie, IL • Worked in the Creative Services department for one of the largest Private Label companies in the supermarket industry • Updated 17,000 products for new Trans Fat and Allergen labeling laws • Maintained a large excel spreadsheet; added, pulled, sorted and utilized data • Worked in internal project tracking system: Project Track • Routed artwork though out the company
- 3. • Proofread artworkfor final approval • Trained and supervised temporary employees