1. 4614 N 14th Ave
Phoenix Az, 85013
(480) 278-1000
Jcarreguin07@gmail.com
Juan Carlos Arreguin
Objective To obtain a customer service position where I can apply my creative and
interpersonal skills, increase my knowledge, and have the ability to grow within a
company.
Experience October 2013 – Present Hilton Phoenix/Chandler Phoenix, AZ
Food and Beverage Manager
 Administrative duties: time clocks, scheduling, invoices, beverage orders, billing (all
catering), monthly transfers, running monthly staff meetings, working as an
intermediary between customers and employees, including executive and corporate
clients
 Oversee banquet events and posting billing at end of each function.
 Manage 36 employees, including overseeing the Bar lead and Banquet captain;
make assignments to suit department needs, coach interpersonal skills amongst
employees and foster a strong sense of teamwork
 Hire and orient new employees
 Execute current employee training according to Hilton company guidelines and
expectations; also orchestrate employee relations and evaluations
 Manage department budget, ensuring beverage inventory does not exceed
$15,000/month (23%), Café inventory does not exceed a total of $5,000/month
(18%), in addition to carefully monitoring uniform and linen expenses; track
department spending
 Assist the Executive Chef brainstorming marketing ideas for restaurant and bar to
keep the customer experience fresh and relevant
February 2009 – October 2013 Hilton Phoenix/Chandler Phoenix, AZ
Food and Beverage Supervisor
 Administrative duties included time clocks, invoices, beverage orders, billing, and
employee training
 Served food and drinks to corporate clients and guests at the hotel
 Setup tables and cleaned up after company breakfasts and lunches
 Ensured that guests were cared for, valued, and respected and enjoyed a positive
hospitality experience
August 2008 – 2010 Hilton Phoenix Airport Phoenix, AZ
Banquet Server
 Served food and drinks to, and ensured that corporate clients and guests at the
hotel were happy and provided excellent customer care
 Setup tables and cleaned up after company breakfasts and lunches
Education August 2014- Present University of Phoenix Phoenix, Az
 Currently pursuing an Bachelor of Science in Network Technology
Special Skills: Knowledgeable in both Mac & PC software; Fluent in Spanish