1. SUMMARY OF SKILLS & QUALIFICATIONS
A detailed oriented quick learner who can manage multiple tasks while still meeting
deadlines.Have a strong background in identifying, developing, and implementing the best
practice to increase performance. I am seeking a position in a company where i can utilize my
skills/ knowledge and be challenged to push myself further.
• Excel in customer service
• Bilingual: fluent in Portuguese and Spanish
• Proficient in Microsoft Word, Excel, Powerpoint and Outlook
• Excellent risk assessment and inventory control
Experience
PERSONAL BANKER PNC BANK OCTOBER 2016-PRESENT
• Personalized banking advice/service for better financial being and to develop a
strong relationship with clients
• Account opening and data entry, specialized in providing comprehensive and
reliable customer service and assistance
• Excelled in sales and meeting goals
• Deep understanding of bank policies and procedures
• Assist head management with operation tasks
• Create management reports to monitor service levels vs service goals
!
RESTAURANT MANAGER CRAVEN MARCH 2015- SEPTEMBER 2015
• Placed all the inventory orders and kept track of item prices !
• Assured the quality of meals continued above standards and
controlled portions
• Responsible for scheduling, payroll and bank deposits !
• In charge of keeping the staff members following job descriptions !
• Kept track of customer service and any issue that appeared !
• In charge of interviewing and hiring new team staff members !
• Making all the payments (utilities, vendors and any kind of billing) !
• Created daily specials and signature dishes
(609)578-9943
andreiald90@gmail.com
!
520 Maple Ave
Linden, NJ
07036
ANDREIA DOS SANTOS

2. !
CHOP SPOT ASSISTANT MANAGER JUNE 2009 - MARCH 2015
• Responsible for closing at the end of the day
• Placing food orders and assuring customers were pleased
• Scheduling
• Server duties such as Hosting, placing orders and side work
• Responsible for catering orders
• Responsible for inventory
!
Education
College - Business Management