Kiana Lyons is seeking a management role with over 5 years of experience in customer service and retail. She has experience as a sales associate at Neiman Marcus, suite supervisor at Toyota Center, customer service specialist at Memorial Hermann, and various other roles. Her skills include cash management, sales, customer service, problem solving, and computer/POS systems. She aims to provide excellent customer service and achieve sales goals.

1. Kiana Lyons
6310 Newquay st. Houston, Texas 77085| lyons.kiana@gmail.com |832-940-0676
Professional Summary
Customer service professional seeking a management role. Skilled in
training staff and establishing rapport with clients. Self-motivated with
exceptional communication and computer capabilities. Very motivated
specialist with over 3 years retail experience in a fast-paced, team-based
environment and 2 years leadership roles Excelling at customer satisfaction
and retention. Pre and post-sales support specialist. Flexible and
hardworking in deadline-driven environments. I am also a friendly sales
associate adept at working in diverse retail and customer service
environments.
Skills
-Trustedkeyholder
-Quicklearner
-Floorsetdesignexpertise
-Proficientincashmanagement
-Strategicsalesknowledge
-Creditcardprocessing
-Multi-line phonetalent
-POSsystemsexpert
-Customer-focused
-Excellenttime managementskills
-Effective problemsolver
-CustomerRelationshipManagementSoftware (CRM)
-Persuasivespeaker

2. Kiana Lyons
Work History
January 2016 – Current
Neiman Marcus
Sales Associate
 Assist customers in a timely, efficient, and courteous manner.
 Deliver superior customer service and utilize suggestive selling techniques
 Assist with merchandise selection and merchandise returns
 Handle each register transaction professionally and in a friendly manner
 Knowledge of the sales floor and product
 Also able to articulate advantages and benefits for various vendors
June 2015/December 2015
Toyota Center
SuiteSupervisor
 As Assistant Beverage Manager I processed shipments and maintained organized stock shelves. Logged all
liquor to keep track of each bottle until emptied or deposed.
 Supervised co-workers in stocking beverages in the suites.
 Supervised 100 to 150 people. Overseeing operations in my assigned section.
 Answer clients questions and address problems and complaints in person.
 Collaborate with team members in order to give exceptional service to clients.
 Actively listen to clients and workers concerns and work to ensure satisfaction. Offer direction and
constructive feedback to motivate team members.
January 2014 - May 2015
Memorial Hermann 6500 beechnut
Customer ServiceSpecialist
● Maintain client satisfaction at a level that ensures account retention.
● Identify customer service needs and make recommendations for quality improvement
that creates perceived value to customers.
● Contact appropriate individual or department (e.g., Bell person, Front Desk,
Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve
customer call, request, or problem
● Ensure that any outstanding requests or problems from the previous day receive
priority and are resolved
● Communicate with customers with a professional and polite demeanor.

3. Kiana Lyons
December 2012 –January 2014
IQOR 600 Jefferson
Agent>Floor Support > Supervisor
● Answered an average of 50 calls per day by addressing customer inquiries, solving
problems and providing new product information.
● Provided an elevated customer experience to generate a loyal clientele.
● Answered product questions with up-to-date knowledge of sales and store promotions.
● Investigated and resolved customer inquiries and complaints in a timely and empathetic
manner.
● Directed calls to appropriate individuals and departments.
● Ensured superior customer experience by addressing customer concerns, demonstrating
empathy and resolving problems on the spot.
● Managed wide variety of customer service and administrative tasks to resolve customer
issues quickly and efficiently.
October 2011 –November 2012
Forever 21 Pearland, TX
Sales Associate> Lead Cashier
● Described product to customers and accurately explained details and care of
merchandise.
● Earned management trust by serving as key holder, responsibly opening and closing
store.
● Provided an elevated customer experience to generate a loyal client?
● Answered product questions with up-to-date knowledge of sales and store promotions.
● Conducted weekly walk-through with the manager to discuss interior visual displays,
including store window presentation.
● Served as the main liaison between customers, management and sales team.
● Provided ongoing guest service, including giving fashion advice.
● Executed in-season pricing strategies, including promotions and markdowns to reach
financial targets.
● Maintained cleanliness and presentation of stock room and production floor.
● Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
● Helped drive sales goals and achieve monthly quotas.
● Routinely answered customer questions regarding merchandise and pricing.
● Communicated all store initiatives and promotions to customers to generate return
business.
● Replenished supplies, bags and other materials at each cash wrap.
● Dedicated to continuously improving sales abilities and product knowledge.
● Maintained cleanliness and presentation of work area.
● Bagged, boxed or gift-wrapped sold merchandise per customer's request
Education
2014 James Madison High school Houston, TX

4. High School Diploma