1. Charmaine-Grace Williams
2405 Pebble Beach Drive ~ Elkton, MD 21921
443-513-8003
charmainegracewilliams@gmail.com
Objective
Entry-level position utilizing education and training in Human Resources and Customer Service.
Summary Of Experience
Success oriented, highly motivated professional with two years of professional experience with computers, five years of
customer service experience, and one year in human resources. Proficiency in the Microsoft Office program suite. Human
resources experience. Outstanding customer service skills with emphasis on negotiation and conflict resolution. Task
oriented with attention to detail. Excellent written and oral communication skills.
Areas Of Expertise
Technical
•Experienced using computers.
•Communicated sales numbers and appointments made through the use of daily reports via Microsoft Excel.
•Aided in opening and closing procedures in restaurant settings, preparing food for the day and organizing the dining
areas.
•Typing Speed: 40 WPM / 6950 KSPH.
•Performed data entry for valet
Human Resources / Management
•Trained new employees in operations at several locations in operations, customer service, and sales techniques.
•Organized interviews of employee candidates in a large retail setting, and processed the paperwork for the new hires.
•Opened and closed a kiosk and retail stores, including putting together cash deposits in access of $800.
•Filed customer vehicle damage claims.
•Closed valet booth nightly, depositing cash between $700-3,500.
Telemarketing
•Made calls to interested parties in order to make future appointments with career staff, consistently hitting over 100 calls
per day.
•Communicated appointments with representatives upon confirmation of availability via Microsoft Outlook.
Customer Service
•Greeted customers in small and large retail settings, directing them to the proper departments.
•Answered questions, using product or store information.
•Used conflict resolution between customers and employees to resolve problems.
•Placed and created food/drink orders in a small restaurant setting.
Sales
•Sold electronic items using knowledge of technology products and concepts in high volume locations.
•Negotiated with customers to add products additional products and services to orders, including discount cards and
magazine subscriptions.
•Took in product shipments and stocked merchandise, arranging it for maximum impact.
•Researched related product information in order to answer questions and educate customers.
Work History
APPEN Seattle, WA November 2014 - Present

2. Social Media Evaluator
Provide evaluation focused on improving relevancy and accuracy of the news-feed of a major social media platform.
TOWNE PARK Hanover, MD April 2012 - May 2013
Cashier
Acted as cashier at a valet booth in a casino. Performed daily shift reports, as well as cash deposits of $700-3,500.
Maintained data for new and regular customers.
OFFICE TEAM Columbia, MD August 2011 - January 2012
Telemarketer
Called prospective students for a technical school. Set appointments with admissions representatives, and organized
weekly calendars. Consistently made 150 - 200 calls a day.
I-TECH XPERIENCE BWI Airport, MD May 2011 - September 2011
Sales Associate
Demonstrated the use of various electronics, while still offering customer service. Regularly hit sales goal of $5,000, as
well as kept track of inventory.
TROPICAL SMOOTHIE CAFE Columbia, MD March 2011 - May 2011
Crew Member
Conducted preliminary food preparation. Prepared and cooked menu items.
BORDERS Columbia, MD November 2010 - February 2011
Sales Associate
Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates. Prepared sales
contracts and accepted payment through cash, check and credit card. Assisted in display of merchandise. Maintained
sales records for inventory control.
UNO CHICAGO GRILL Manassas, VA January 2008 - May 2009
Server
Assisted customers with meal selection and payment. Also informed customers of movie and dinner packages.
BLOCKBUSTER Gainesville, VA June 2007 - December 2007
Customer Service Representative
Dealt directly with customers either by telephone, electronically or face to face. Responded promptly to customer inquiries
regarding movies and video games. Handled and resolved customer complaints.
TARGET Gainesville, VA September 2006 - May 2007
Human Resource Assistant
Answered phone calls, greeted prospective employees, assisted with training, and scheduled appointments.
Education
STRAYER UNIVERSITY October 2011 – Present
Enrolled in undergraduate human resource management program, anticipated graduation February 2016
NORTHERN ATLANTIC REGIONAL HIGH SCHOOL June 2006
High School Diploma
References upon request.