1. Abby Chebli
12803 94 A Street
Edmonton AB T5E 3X1
Cell phone : 5877082906
Home phone: 7804780995
Email: work: Abear.chebli@td.com
Abbychebli@gmail.com
Career objective: Seeking the opportunity to secure a responsible position with a career growing
potential in a stable and profitable organization, where I can be a member of a team and utilize
my business experience to the fullest.
Education: High school diploma.
Investment Funds Canada
Personal Skills:
• self motivated
• excellent communication skills
• attentive and efficient
• effective motivational skills and inter-personal skills
• organized and ability to multitask effciently
• strong understanding initiative and problem solving skills
Computer Skills:
• Windows, Microsoft Office, Excel, Internet, Integrated Calendar, Time reporting, Sales
Revenue system, etc
Language Skills:
• English: fluent speaking, reading, writng
• Arabic: fluent speaking
Work Experience:
TD Canada Trust
Customer Relations Co-ordinator
Job Description: Influence, negotiate and gain commitment for activities that impact lending
product results. Deliver legendary customer service. Execute plans to meet customer satisfaction.
CORE FUNCTIONS:
• Execute effective LEI (Legendary Experience Index) action plans
• live the leadership profile
• collaborate with the branch team on delivering consistent service
• consistent execution on key priorities and initiatives
• annual compliance
• distribute internal mail
• answer branch phone calls and customer enquiries
• delegate appointments
• complete and request customer investigatons

2. Front line Transactions:
• Account product and services
• Manage customer flow
• Personal performance and development
• Close accounts
• Stop payments
• Mortgage payments, loan payments,
• Bill payments
• Cash and cheque deposit
• Exchange foriegn currency
Team Contributions: Team leader of sales revenue leads and units. Arranged team competitions
and initiatives to encourage productive business. Trained new employee's. My flexible schedule
allowed management to work with the team schedule easily, and was always able to cover shifts
and take on extra hours. I have worked at Manual Cash branches as well as Central cash
branches.
Health and Safety Representative: Completion of a monthly Health and Safety inspection, First
Aid inspection, and Fire Equipment checklist. Ensure the health and safety information is up to
date.
First Aid Certified.
TD Canada Trust
Customer Service Representative
Job Description: Provide custmer service support to TD Canada Trust by analyzing, verifying and
obtaining the accuracy of customer informaton and privacy in a diligent manner. Ensure that an
excellent standard of service and a high level of customer satisfaction is maintained. Co-ordinate
the handling of difficult and/or unusual situatons.
CORE FUNCTIONS:
• Maintain customer information files and communicate changes to the appropriate
personnel/ departments
• Recieve inquiries from internal departments
• Participate and provide expertise as a member of the customer service's department
team
• Customer information is verified and updated
• Ensure sufficient client identification is documented on file
• Development plan with goals and improvements are discussed with people manager
Authority:
• Report directly to the manager of customer service and Branch Manager
Financial:
• Responsible for contributing to the Bonus Incentive Program and Customer Experience
Index.

3. Details of Function:
• Follow standard policy and procedures reagarding customer's profile and privacy rights
• Adhere to all policies, guidelines and statutory requirements or changes to policies to
reflect circumstances within the customer service area
• Responsible for actively ensuring the retention of the organization's customer base which
includes recomending credit products to customers
• Provide reliable advice
• Perform dat to day transactions such as cash and cheque deposits, transfers of funds
between accounts
• Balance cash deposit unit
La Senza
Assistant Manager
Details of Function:
• Perform the openng and closing duties of the store
• Assign sales objectves and incentives to staff
• Meet and exceed sales targets
• Provide excellent service to each and every customer
• Accomodate every customer based on their individual needs
• Utilize product knowledge
• Construct and manage visual floor sets
• Operate the cash and attendance register
• Responsible for sales drive and profit
• Handle all customer queries
• refunds and exchangs
• Complete and report montly time table schedules for all employees
• Conduct interviews
Clinique
Beauty Advisor
Details of Function:
• Use skin diagostic tool to determine client skin type
• Schedule appointments
• Organize client files
• Meet sales target goals
• Demonstrate usage of products
• Carry out routine tasks such as handling payments, stocking product, preparing displays
etc.
Volunteer Activities
• MS Bike ride

4. • Junior Achievement program: Promoting financial literacy to students in grades 3 through
12.
• Canadian Arab Friendship Association
•