SlideShare a Scribd company logo
1 of 3
Download to read offline
Cheri R. Cavilear
3051 Chapelgate Way Apt F, West Lafayette, IN 47906
checavilear69@gmail.com
765-404-5252
Professional Profile: A proven performer with extensive customerservice experience. Demonstrated strong
communication skills with internal and external customers in a fast paced and detail-oriented environment. An
organized, independent operative with strong timemanagement abilities.
PROFESSIONAL EXPERIENCE
2008- 2015: WARRANTY ADMINISTRATOR, Bob Rohrman Auto Group, Lafayette, IN
 Data entry and have operational knowledge of warranty claims processing using ADP
computer systems for the following product lines:-Toyota, Jeep, Mercury, Saturn, Subaru,
Hyundai, Lincoln, Kia, Mitsubishi, and Suzuki. Submit daily and develop a rotating
schedule. Developed an orderly and proficient filing system.
 Updated current schedules-for warranty claims paid, rejected, pending, with submissions
along with reconciling statements of all ten carlines.
 Posted credits (Accounts Receivable), adjustments and debits (Accounts Payable) for all
car lines in a timely and efficient manner
 Interfaced daily with all Service, Parts, and District personnel along with implementing all
policy and procedures manuals with updated information including efficient claim
submission.
 Provided updated weekly claims schedules to Fixed Operations Manager to keep him
informed of the progress on warranty claims processing.
2009-2016 HOME HEALTHCARE ASSISTANT, INDEPENDENT CONTRACTOR, Lafayette, IN
 Interacted with Senior home bound residents
 Performed blood collection from glucometer machines, arterial lines, double, single and triple
lumen ports, as well as saline locks; also PT & PTT collection techniques, along with plasma
apheresis and blood banking processes. Performed EKG’s and readings, very knowledgeable in
critical care, neonatal, geriatric, pediatric and surgical patients; certified in performing PPD’s and
reading results
 Obtained medical information for insurance physicals in response to insurance premiums
 Very knowledgeable with medical terminology written and spoken, along with ICD coding and
diagnosis coding
04/2007-08/2008: ASSISTANT MANAGER, Cato Clothing Store, Lafayette, IN
 Accurately counted and distributed cash with an excellent balancing record along with
managing deposits, balancing the books for over/short, posting payroll and
obtaining daily reports to fax to other stores in the district
• Followed daily protocol in opening and closing procedures of the store along
with maintaining daily budget figures against last year budget figures.
 Interfaced with customers, staff, corporate administrators and other store
management in our district
 Managed four to six associates on a consistent basis
 Updated & posted policy manuals as needed for employees.

08/2004 TIPPECANOE SCHOOL CORPORATION Lafayette, IN
08/2006 LAFAYETTE SCHOOL CORPORATION Lafayette.lN
SUBSTUTE TEACHER PRN
 Teaching certificate 2004
 Interfaced with faculty, staff and Administrators
03/1999-08/1999 Plasma Alliance Lafayette, IN
08/1996-12/1998 St E. Hospital Lafayette, IN
04/1992-06/1994 Home Hospital Lafayette, IN
05/1994-08/1995 Blood Center of Southeast Louisiana, LA
PHLEBOTOMIST
 Obtained plasma from donors for processing into medical products
 Charted progress during donation, along with medical history
 Interfaced with staff and client
 Set up and broke down the plasma equipment for new donors
1998-1999 Lafayette Family Physicians Lafayette, IN
LABORATORY TECHNICIAN
 Obtained blood specimens from patients including infants and
toddlers. Knowledge and experience with lab equipment
 Updated, charted and recorded test results performed in the lab by
data entry. Interfaced with Doctors, Patients, Administrators and Staff
EDUCATION
1999-2004 Ivy Tech State College Lafayette, IN
 Associates Of Applied Science
 Degrees in Marketing and Management
1988-1991 United States Air Force-Basic Training, MIT School San Antonio, TX
New Hampshire, Massachusetts
1988 Frontier High School Chalmers, IN
QUALIFICATIONS
 Knowledgeable in Microsoft Office Business 365
 Very efficient and knowledgeable in all Administrative duties
AWARDS AND HONORS
 Dean’s list 2002, 2003
 Accommodation letter for job efficiency in Air Force 1991

More Related Content

What's hot (20)

fedlande Resume2015
fedlande Resume2015fedlande Resume2015
fedlande Resume2015
 
2014Resume
2014Resume2014Resume
2014Resume
 
2841840 Burgin Resume
2841840 Burgin Resume2841840 Burgin Resume
2841840 Burgin Resume
 
Resume
ResumeResume
Resume
 
willresume
willresumewillresume
willresume
 
Resume 080911
Resume 080911Resume 080911
Resume 080911
 
2016 resume
2016 resume2016 resume
2016 resume
 
Resume
ResumeResume
Resume
 
Manufacturing_AssociateWarehouse-2
Manufacturing_AssociateWarehouse-2Manufacturing_AssociateWarehouse-2
Manufacturing_AssociateWarehouse-2
 
Industrialresume3
Industrialresume3Industrialresume3
Industrialresume3
 
Anita Black Resume 2-24-15
Anita Black Resume 2-24-15Anita Black Resume 2-24-15
Anita Black Resume 2-24-15
 
Dulari Gupta
Dulari GuptaDulari Gupta
Dulari Gupta
 
Brea Lauer Resume
Brea Lauer ResumeBrea Lauer Resume
Brea Lauer Resume
 
Resume_Template
Resume_TemplateResume_Template
Resume_Template
 
Carmen Coleman Resume
Carmen Coleman ResumeCarmen Coleman Resume
Carmen Coleman Resume
 
Jessica's Resume
Jessica's ResumeJessica's Resume
Jessica's Resume
 
Elisha Wilson Resume
Elisha Wilson ResumeElisha Wilson Resume
Elisha Wilson Resume
 
Chron Resume
Chron ResumeChron Resume
Chron Resume
 
Miguel vides nov 2015
Miguel vides nov 2015Miguel vides nov 2015
Miguel vides nov 2015
 
Sca Profile
Sca ProfileSca Profile
Sca Profile
 

Viewers also liked

Viewers also liked (20)

RESUME JOAQUIN GONZALEZ
RESUME JOAQUIN GONZALEZRESUME JOAQUIN GONZALEZ
RESUME JOAQUIN GONZALEZ
 
James_Hahn_ResumeApril2016
James_Hahn_ResumeApril2016James_Hahn_ResumeApril2016
James_Hahn_ResumeApril2016
 
Emily Knecht Resume 2016
Emily Knecht Resume 2016Emily Knecht Resume 2016
Emily Knecht Resume 2016
 
kraigs new resume 2017
kraigs new resume 2017kraigs new resume 2017
kraigs new resume 2017
 
kevin RESUME
kevin RESUMEkevin RESUME
kevin RESUME
 
My First Resume-2
My First Resume-2My First Resume-2
My First Resume-2
 
Isagani M Porcina14
Isagani M  Porcina14Isagani M  Porcina14
Isagani M Porcina14
 
Williams, Chandra - Resume
Williams, Chandra - ResumeWilliams, Chandra - Resume
Williams, Chandra - Resume
 
Resume from GA Dept. of Labor
Resume from GA Dept. of LaborResume from GA Dept. of Labor
Resume from GA Dept. of Labor
 
Colby-Odom
Colby-OdomColby-Odom
Colby-Odom
 
Resume of Stacey A. Martin-2
Resume of Stacey A. Martin-2Resume of Stacey A. Martin-2
Resume of Stacey A. Martin-2
 
Electrical resume
Electrical resumeElectrical resume
Electrical resume
 
jovy resume
jovy resumejovy resume
jovy resume
 
Resume - James D Bigley v2
Resume - James D  Bigley v2Resume - James D  Bigley v2
Resume - James D Bigley v2
 
Resume 5.11.15
Resume 5.11.15Resume 5.11.15
Resume 5.11.15
 
KendallStaton (1)
KendallStaton (1)KendallStaton (1)
KendallStaton (1)
 
Brittany S Resume Lancome
Brittany S Resume LancomeBrittany S Resume Lancome
Brittany S Resume Lancome
 
Marc._Hinton_Resume
Marc._Hinton_ResumeMarc._Hinton_Resume
Marc._Hinton_Resume
 
Diego Resume (2)
Diego Resume (2)Diego Resume (2)
Diego Resume (2)
 
update resume
update resumeupdate resume
update resume
 

Similar to Experienced Customer Service Professional Seeking New Opportunity

Similar to Experienced Customer Service Professional Seeking New Opportunity (20)

Resume- BK 2015 (1) (2)
Resume- BK 2015 (1) (2)Resume- BK 2015 (1) (2)
Resume- BK 2015 (1) (2)
 
Christina Kovalcik Resume 1
Christina Kovalcik Resume 1Christina Kovalcik Resume 1
Christina Kovalcik Resume 1
 
KJA.2016-wordDoc
KJA.2016-wordDocKJA.2016-wordDoc
KJA.2016-wordDoc
 
lfresume 201606
lfresume 201606lfresume 201606
lfresume 201606
 
WRK Resume
WRK ResumeWRK Resume
WRK Resume
 
Megan Thielbar 2015 Resume
Megan Thielbar 2015 ResumeMegan Thielbar 2015 Resume
Megan Thielbar 2015 Resume
 
Resume
ResumeResume
Resume
 
Tracy Birdsong Resume
Tracy Birdsong ResumeTracy Birdsong Resume
Tracy Birdsong Resume
 
Esanford resume 42016
Esanford resume 42016Esanford resume 42016
Esanford resume 42016
 
hortas 08172015 anthem ii
hortas 08172015 anthem iihortas 08172015 anthem ii
hortas 08172015 anthem ii
 
Marty DeMers Resume
Marty DeMers ResumeMarty DeMers Resume
Marty DeMers Resume
 
Marty DeMers Resume
Marty DeMers ResumeMarty DeMers Resume
Marty DeMers Resume
 
Final_Resume_01.02.2016
Final_Resume_01.02.2016Final_Resume_01.02.2016
Final_Resume_01.02.2016
 
Susan J Martin
Susan J MartinSusan J Martin
Susan J Martin
 
Audrey Cooper Resume 2015
Audrey Cooper Resume 2015Audrey Cooper Resume 2015
Audrey Cooper Resume 2015
 
Hagel Resume
Hagel ResumeHagel Resume
Hagel Resume
 
2017 Medical Assistant Resume
2017 Medical Assistant Resume2017 Medical Assistant Resume
2017 Medical Assistant Resume
 
Resume New sept 2016 (2)
Resume New sept 2016 (2)Resume New sept 2016 (2)
Resume New sept 2016 (2)
 
Christopher Lopez Resume 2016
Christopher Lopez Resume 2016Christopher Lopez Resume 2016
Christopher Lopez Resume 2016
 
Christopher Lopez Resume 2016
Christopher Lopez Resume 2016Christopher Lopez Resume 2016
Christopher Lopez Resume 2016
 

Experienced Customer Service Professional Seeking New Opportunity

  • 1. Cheri R. Cavilear 3051 Chapelgate Way Apt F, West Lafayette, IN 47906 checavilear69@gmail.com 765-404-5252 Professional Profile: A proven performer with extensive customerservice experience. Demonstrated strong communication skills with internal and external customers in a fast paced and detail-oriented environment. An organized, independent operative with strong timemanagement abilities. PROFESSIONAL EXPERIENCE 2008- 2015: WARRANTY ADMINISTRATOR, Bob Rohrman Auto Group, Lafayette, IN  Data entry and have operational knowledge of warranty claims processing using ADP computer systems for the following product lines:-Toyota, Jeep, Mercury, Saturn, Subaru, Hyundai, Lincoln, Kia, Mitsubishi, and Suzuki. Submit daily and develop a rotating schedule. Developed an orderly and proficient filing system.  Updated current schedules-for warranty claims paid, rejected, pending, with submissions along with reconciling statements of all ten carlines.  Posted credits (Accounts Receivable), adjustments and debits (Accounts Payable) for all car lines in a timely and efficient manner  Interfaced daily with all Service, Parts, and District personnel along with implementing all policy and procedures manuals with updated information including efficient claim submission.  Provided updated weekly claims schedules to Fixed Operations Manager to keep him informed of the progress on warranty claims processing. 2009-2016 HOME HEALTHCARE ASSISTANT, INDEPENDENT CONTRACTOR, Lafayette, IN  Interacted with Senior home bound residents  Performed blood collection from glucometer machines, arterial lines, double, single and triple lumen ports, as well as saline locks; also PT & PTT collection techniques, along with plasma apheresis and blood banking processes. Performed EKG’s and readings, very knowledgeable in critical care, neonatal, geriatric, pediatric and surgical patients; certified in performing PPD’s and reading results  Obtained medical information for insurance physicals in response to insurance premiums  Very knowledgeable with medical terminology written and spoken, along with ICD coding and diagnosis coding
  • 2. 04/2007-08/2008: ASSISTANT MANAGER, Cato Clothing Store, Lafayette, IN  Accurately counted and distributed cash with an excellent balancing record along with managing deposits, balancing the books for over/short, posting payroll and obtaining daily reports to fax to other stores in the district • Followed daily protocol in opening and closing procedures of the store along with maintaining daily budget figures against last year budget figures.  Interfaced with customers, staff, corporate administrators and other store management in our district  Managed four to six associates on a consistent basis  Updated & posted policy manuals as needed for employees.  08/2004 TIPPECANOE SCHOOL CORPORATION Lafayette, IN 08/2006 LAFAYETTE SCHOOL CORPORATION Lafayette.lN SUBSTUTE TEACHER PRN  Teaching certificate 2004  Interfaced with faculty, staff and Administrators 03/1999-08/1999 Plasma Alliance Lafayette, IN 08/1996-12/1998 St E. Hospital Lafayette, IN 04/1992-06/1994 Home Hospital Lafayette, IN 05/1994-08/1995 Blood Center of Southeast Louisiana, LA PHLEBOTOMIST  Obtained plasma from donors for processing into medical products  Charted progress during donation, along with medical history  Interfaced with staff and client  Set up and broke down the plasma equipment for new donors 1998-1999 Lafayette Family Physicians Lafayette, IN LABORATORY TECHNICIAN  Obtained blood specimens from patients including infants and toddlers. Knowledge and experience with lab equipment  Updated, charted and recorded test results performed in the lab by data entry. Interfaced with Doctors, Patients, Administrators and Staff
  • 3. EDUCATION 1999-2004 Ivy Tech State College Lafayette, IN  Associates Of Applied Science  Degrees in Marketing and Management 1988-1991 United States Air Force-Basic Training, MIT School San Antonio, TX New Hampshire, Massachusetts 1988 Frontier High School Chalmers, IN QUALIFICATIONS  Knowledgeable in Microsoft Office Business 365  Very efficient and knowledgeable in all Administrative duties AWARDS AND HONORS  Dean’s list 2002, 2003  Accommodation letter for job efficiency in Air Force 1991