Experienced Customer Service Professional Seeking New Opportunity
1. Cheri R. Cavilear
3051 Chapelgate Way Apt F, West Lafayette, IN 47906
checavilear69@gmail.com
765-404-5252
Professional Profile: A proven performer with extensive customerservice experience. Demonstrated strong
communication skills with internal and external customers in a fast paced and detail-oriented environment. An
organized, independent operative with strong timemanagement abilities.
PROFESSIONAL EXPERIENCE
2008- 2015: WARRANTY ADMINISTRATOR, Bob Rohrman Auto Group, Lafayette, IN
Data entry and have operational knowledge of warranty claims processing using ADP
computer systems for the following product lines:-Toyota, Jeep, Mercury, Saturn, Subaru,
Hyundai, Lincoln, Kia, Mitsubishi, and Suzuki. Submit daily and develop a rotating
schedule. Developed an orderly and proficient filing system.
Updated current schedules-for warranty claims paid, rejected, pending, with submissions
along with reconciling statements of all ten carlines.
Posted credits (Accounts Receivable), adjustments and debits (Accounts Payable) for all
car lines in a timely and efficient manner
Interfaced daily with all Service, Parts, and District personnel along with implementing all
policy and procedures manuals with updated information including efficient claim
submission.
Provided updated weekly claims schedules to Fixed Operations Manager to keep him
informed of the progress on warranty claims processing.
2009-2016 HOME HEALTHCARE ASSISTANT, INDEPENDENT CONTRACTOR, Lafayette, IN
Interacted with Senior home bound residents
Performed blood collection from glucometer machines, arterial lines, double, single and triple
lumen ports, as well as saline locks; also PT & PTT collection techniques, along with plasma
apheresis and blood banking processes. Performed EKG’s and readings, very knowledgeable in
critical care, neonatal, geriatric, pediatric and surgical patients; certified in performing PPD’s and
reading results
Obtained medical information for insurance physicals in response to insurance premiums
Very knowledgeable with medical terminology written and spoken, along with ICD coding and
diagnosis coding
2. 04/2007-08/2008: ASSISTANT MANAGER, Cato Clothing Store, Lafayette, IN
Accurately counted and distributed cash with an excellent balancing record along with
managing deposits, balancing the books for over/short, posting payroll and
obtaining daily reports to fax to other stores in the district
• Followed daily protocol in opening and closing procedures of the store along
with maintaining daily budget figures against last year budget figures.
Interfaced with customers, staff, corporate administrators and other store
management in our district
Managed four to six associates on a consistent basis
Updated & posted policy manuals as needed for employees.
08/2004 TIPPECANOE SCHOOL CORPORATION Lafayette, IN
08/2006 LAFAYETTE SCHOOL CORPORATION Lafayette.lN
SUBSTUTE TEACHER PRN
Teaching certificate 2004
Interfaced with faculty, staff and Administrators
03/1999-08/1999 Plasma Alliance Lafayette, IN
08/1996-12/1998 St E. Hospital Lafayette, IN
04/1992-06/1994 Home Hospital Lafayette, IN
05/1994-08/1995 Blood Center of Southeast Louisiana, LA
PHLEBOTOMIST
Obtained plasma from donors for processing into medical products
Charted progress during donation, along with medical history
Interfaced with staff and client
Set up and broke down the plasma equipment for new donors
1998-1999 Lafayette Family Physicians Lafayette, IN
LABORATORY TECHNICIAN
Obtained blood specimens from patients including infants and
toddlers. Knowledge and experience with lab equipment
Updated, charted and recorded test results performed in the lab by
data entry. Interfaced with Doctors, Patients, Administrators and Staff
3. EDUCATION
1999-2004 Ivy Tech State College Lafayette, IN
Associates Of Applied Science
Degrees in Marketing and Management
1988-1991 United States Air Force-Basic Training, MIT School San Antonio, TX
New Hampshire, Massachusetts
1988 Frontier High School Chalmers, IN
QUALIFICATIONS
Knowledgeable in Microsoft Office Business 365
Very efficient and knowledgeable in all Administrative duties
AWARDS AND HONORS
Dean’s list 2002, 2003
Accommodation letter for job efficiency in Air Force 1991