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1. NERIE GRACE M. PELAYO
516-A Bendix Townhouse
Gen. Ordoñez St. Marikina Heights
Marikina City 1810
Mobile: 0968-687-0098
E-mail: neriepelayo@gmail.com
Career Objective:
To develop professional attitude and interpersonal capability by dealing with other person
or other group of the same objectives or line of interest. And to be able to provide world class
service for the company, customers or clients.
Work History:
24-7 Intouch
10th fl Cyberpark Tower 1 Araneta Center Cubao Quezon City
Position: Customer Support Ambassador
January 18 - Present
TDCX Philippines
23rd fl Cyberscape Gamma Building, Ortigas Center, Pasig City
Position: Customer Support Ambassador
July 08, 2019 - April 7, 2021
Areas of Responsibilities/Achievements:
● Answering phones, messages or email from customers professionally and
responding to guests and hosts inquiries and complaints.
●Researching required information using available resources.
● Handling and resolving customer complaints regarding their reservation.
●Identifying, escalating priority issues and reporting to the correct

2. department. ●Routing inbound calls to the appropriate team.
●Completing call notes and call reports as necessary and updating them as
needed. ●Recording details of comments, inquiries, complaints, and actions taken.
●Reporting total number of job orders daily.
●Resolving guest’s or host’s issues in a timely manner.
●Making sure that all tickets are updated daily and that all issues are
addressed. ●Making sure that metrics and customer satisfaction are met.
EnfraUSA Solutions
14th fl Orient Square Building, Ortigas Center, Pasig City
Position: Account Executive
Oct. 22, 2012 – Aug. 2013
Areas of Responsibilities/Achievements:
●Recognize and reach out to clients in businesses.
● Answer phone calls from technicians and clients
●Create ticket orders from clients and forward them to technicians for
deployment. ●Callback technicians to follow up on job orders.
●Clocking technicians in and out via phone.
●Making sure that all job orders are updated and submitted on time
●Making sure that ETA are provided accordingly
●Reporting total number of job orders daily.
Mussel Guys Seafood and Steak Restaurant
Vivo City , Singapore
Position: Hostess / Supervisor
Sept. 23, 2008 – Aug 2009 / Nov.2010 - Aug 2011
Areas of Responsibilities/Achievements:
●Supervise the shift's operations in the restaurant and liaise with the kitchen staff to
ensure smooth operations.
●Supervise the restaurant employees; interview, recommend hiring, schedule,
train, develop, empower, coach and counsel, recommend performance reviews,
resolve problems, provide open communications and recommend discipline as

3. appropriate.
●Respond to customer needs, issues, comments and problems to ensure a quality
experience and enhance future sales prospects.
● Update the cash register system and compile and prepare various reports to aid in
the administration of the restaurant.
●Supervise the maintenance/sanitation of the restaurant and equipment during the shift to
protect the assets and to ensure quality service.
●Perform special projects and other responsibilities as assigned.
●Conduct pre-shift meetings to inform staff of daily events. Ensure side work duties are
complete and tables are set before, during and after opening hours.
●Inspect restaurant daily to ensure high quality food and food presentation and
cleanliness.
●routinely greet guests, serve food and beverage, and take reservations and maintain
reservations book if applicable and perform other duties as assigned.
Hinduja Technologies Media and Telecoms Ltd.
Libis Ave.
Quezon City, Philippines
Position: Customer Service Associate / Customer Care Professional
Nov. 21, 2005 – April 14, 2008
Areas of Responsibilities/Achievements:
● Providing Credit Card Information for Top Credit Card Company
customers. ● Analyzing problems on Customer’s Account.
● Reviewing daily updates on new products and services /
promotional offers. ● Responsible for Account Maintenance.
● Resolve Customer’s Inquiry.
● Handling inquiry in a timely manner
● Transitioning service calls to sales.
● Resolving Customer’s Disputes.
● Excellent Customer Care Awardee for the month of July, September &
October 2006. ● Meeting 100% quality service and compliance.
● Passes Metrics and Standards of Client.
● Passes Sales metrics on monthly basis.
● Exceeds daily/monthly targets to increase productivity.
● Hilton Honors Awardee.

4. Nitrohub Internet Cafe
Sto. Tomas University
Manila Philippines
Position: Customer Service Assistant / Cashier
October 2004 – August 2005
Areas of Responsibilities:
● Assisting Customers with their inquiries
● Assisting Supervisor to handle daily operations of the business, including
inquiries, sales and cashiering duties
● Providing good support and guidance to ensure that customers have a
satisfactory experience
● Educational Attainment
Bachelor of Science in Secondary Education Major in Music
Philippine Normal University (PNU)
(2002-2006)
North Fairview High School
Fairview Quezon City
Secondary Education (1998-2002)
Sto. Rosario Elementary School
Angeles City Pampanga
Primary Education