1. Melissa McCann
E-MAIL:M3Lii613@gmail.com
4603 7TH
Avenue, BrooklynN.Y, 11220 Mobile: (347)314-9884
OBJECTIVE: To obtain a position where I can gain new experiences and challenges, having
the opportunity to apply my knowledge and abilities toward the success of my organizational
goals.
EXPERIENCE:
AUG 2015 – PRESENT Aloft Hotel, New York, NY- Guest Service Agent/Breakfast Attendant
 Process guest check-in and check-out in a professional and friendly manner.
 Assist in pre-blocking rooms based on guest SPG membership, special request, or
accommodations.
 Coordinate room status updates with the house keeping department by notifying
housekeeping of all check-outs, late check-out, early check-ins and special request.
 Prepare breakfast meals, coffee, tea, and infused water as well as
ensuring breakfast supply inventories are stocked and maintained neatly.
JAN 2015 – JUL 2015 Marriott Vacation Club Pulse Hotel, New York NY – Housekeeper
 Responsible for cleaning and maintaining hotel facilities.
 Ensure each daily task was complete such as vacuuming, dusting, changing sheets and
towels, emptying wastebaskets, and scrubbing floors.
 Survey room after guest checkout to note of any damages or missing items.
AUG 2014 – JAN 2015 Victoria Secret, New York NY - Sales Specialist
 Very efficient with customer service while ensuring the shoppers experience is easy and
inviting.
 Ensure each daily goal as well as weekly goal was hit.
 Assist in the observation and training of new sales associates, as well as assist in
merchandising new floor sets.
JUL 2013 – AUG 2014 Tommy Hilfiger, New York NY – Sales Associate
 Deliver great customer service in a fast pace environment by fulfilling the customers
individual requirements.
 Individually maintained a loyal clientele base of over twenty customers.
 Consulted with customers to determine needs, asses personal style, and find best fit items.
EDUCATION: SEP 2014- JUN 2016 Kingsborough Community College, Brooklyn N.Y
 Attain an Associate’s degree required for Education Studies.
 Acquired knowledge necessary for the business/corporate world.
SKILLS:
 Highly competitive, who is organized, disciplined and goal orientated.
 Excellent communication skills demonstrated by ability to work with people of diverse
backgrounds.
 Great at multi-tasking, dedicated, trustworthy, and versatile team player.
 Fluent in written/oral Spanish
References are available upon request.