1. LISA M. BARTOLOTTA
Portland, CT ; 860-372-9361;Lisab93@comcast.net
http://www.linkedin.com/in/lisabartolotta
Sales | Customer Service | Hospitality Management | Administrative Support
Exceptional customer service and sales professional with dynamic customer service skills in retail,
restaurant, grocery stores and office settings. Analytical and detail-oriented Administrative professional with
proven track record of accurately maintaining detailed client records, generating reports, coordinating meetings
and multitasking in fast-paced environments to excel in office/administrative roles.
• Excel in listening to customers needs, articulating product benefits and creating solutions that
provide value to the customer.
• Build and maintain customer relations to boost sales and generate repeat business.
• Deliver on customer commitments.
• Apt in coordinating meetings and events, and taking on challenges in administrative support role.
• Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail –
oriented, deadline-driven environments.
• Excellent temperament to multi-tasking and coordinating various activities under high pressure and time
constraints in diversified environments.
KEY AREAS OF EXPERTISE
• Office & Team Management
• Staff Development & Training
• Meeting & Event Planning
• Enthusiastic Customer Service
• Hospitality Management
• Business Marketing Plan
• Administrative Support
• Cash Control
• Financial Statements
• Microsoft Office Suite
• Filing Data Base
TECHNICAL PROFICIENCY
Quick Books, Adobe, Roxio, Microsoft Office Suite, Sim Quick, Crystal Ball, DE, Record Keeping,
EXPERIENCE & ACHIEVEMENTS
Advantage Sales & Marketing 08/2015 - Present
Sales & Marketing Events Specialist –merged with Tallgrass Talent Group 08/2015
Tallgrass Talent Group; Middletown, CT 04/2015 –10/2015
Event Promoter/Merchandiser
• Set up and break down display table.
• Explain and promote products in grocery store.
• Complete Market report and demonstrations.
• Take inventory of promotions before and after event.
• Input Market Report in computer.
INDEPENDENT ASSIGNMENTS: Portland, CT 2009-Present
Independent Sales Consultant
• Process merchandise sales, returns and exchanges and issue receipts, refunds, change and credit.
• Maintain Sales and increased Customer base to 50 customers.
• Recognized as top 20 sales consultants in district.
• Promotions and advertising to bring in new customer base.
NORTHEND BUTTONWOOD: Middletown, CT 2013-2014
Bookstore Manager (Volunteer)

2. Managed all functions of the bookstore including Front Desk, service levels, and policy administration,
maintenance of sales and inventory records and end of shift concession reconciliations. Provided outstanding
customer service to a diverse customer base.
One MacDonough Place Middletown, CT 2011-Present
Recreation Department Assistant (Volunteer)
Support Director, Marketing Manager, Front Office and Artists in teaching resident’s life enrichment topics and
performing various administrative duties including: training crew, operating games, maintaining Bingo cash
transactions, Marketing/Promotions, maintaining activity calendar and clerical/administrative duties.
Disseminate information regarding activity programs and schedule of events to residents, staff, and family as
appropriate.
TEMPORARY ADMINISTRATIVE ASSIGNMENTS
HALLMARK TOTAL TECH; ROCKY HILL, CT 11/14-12/2014
Short-term File Clerk
Office Team; Hartford, CT 01/99-03/1999
Various Administrative Assignments including; Office Assistant, Acct. Payable Clerk, Billing Clerk and HR Clerk.
OTHER WORK EXPERIENCE
PORTLAND SENIOR CENTER: Portland, CT 2010-Present
Café Assistant for Wheels/ Community Café (Volunteer)
Help deliver an exceptional dining experience by ensuring dining room, lobby and service area are clean, stocked
and visually appealing. Assist servers in properly serving food and beverages. Clear, clean and reset tables to
ensure they are ready for the next guest.
PREVIOUS WORK EXPERIENCE
Dietary Aide – Portland Care & Rehabilitation 2010-2011
Substitute Teacher for Portland Public Schools 2006-2010
Shift Coordinator/Manager – Burger King; Portland, CT. 2005-2006
Handled restaurant operations including managing shifts, opening, closing and preparing menus. Consistently
reviewed operations to identify any problems, concerns and opportunities for improvement. Provided coaching
and feedback to team members and assessed performance on an ongoing basis. Created a positive guest
experience by delivering a high level of service and ensuring all team members engaged in conversations with
guests to understand their needs and exceed their expectations.
Projects & Accomplishments:
• Multi-tasked and prioritized by counting inventory, balancing drawers and operating drive-thru at the same
time.
• Balanced cash drawer deposits and safe $800 - $1,200 day and calculated end of shift reconciliations.
EDUCATION
Post Grad Marketing Certificate at Post University (Online) June 2016
Events Management Certificate at Art Institute of Pittsburgh (Online); May 2015
MBA (Hospitality Management) Online at Sullivan University, Louisville, KY, Dec 2014
BA (Theatre/ Music) at Central Connecticut State University, New Britain, CT, 1993
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
Prepared Hotel Marketing Plan and News Release for Sales Marketing Class.
Maintained leadership, communications, forecasting, regression and work ethics in MBA classes and team
projects.
Conducted Meeting Planning Interview, planned executive event and prepared Business Marketing Plan
and Tour Schedule for MBA projects.
Portland, CT 06480 • 860- 372-9361• Lisab93@comcast.net http://www.linkedin.com/in/lisabartolotta

3. LISA M. BARTOLOTTA
Portland, CT ; 860-372-9361;Lisab93@comcast.net
http://www.linkedin.com/in/lisabartolotta
Middlesex. County Chamber of Commerce Re-Entry Business Program; 2010