1. Dan B. Ortiz
Camas,WA • 98607 • danortiz@mac.com
Professional Experience
• Customer Service Specialist
Excellentcommunication & writingskills
Customer interaction & problemresolution
Training& curriculumdesign
Technical notes & manuals
Workflow analysis& optimization
Top-tier crappologist
• Macintosh Field Consultant & Support Specialist
Site installation & configuration
Network analysis,design & configuration
Troubleshooting, diagnostics,and repair
Backup/archive/restoration management
Hardware/softwareversion tracking
Desktop standardization,imaging & deployment
Clientfilemanagement
• Technical/Application Support Specialist
Macintosh OS X - v.10.x/Server
Adobe Creative Suite
Microsoft Office
Email/Social Media
• Creative/Production Support Specialist
Prepress workflowmanagement
Troubleshooting& processingof clientfiles
4-color filmseparation and output
Color correction
Image manipulation
Photo retouching
Font linkage& management
Digital Photography
Career Summary
Technical Consultant I have enjoyed over 15 years of providingfriendly and attentivetop-tier technical
consultingto valued customers. From Honolulu to Boston to Los Angeles, and
now Portland,I havehoned my technical skills in conjunction with my customer
serviceexpertise.
Areas of specialization include: OS X 10.x (Tiger, Lion, Mountain Lion, Mavericks,
Yosemite, El Capitan); iOS (iPad,iPhone); data backup & recovery; server
maintenance/support; desktop support; digital filemanagement; systems
evaluation,design,acquisition,and installation.
Customer ServiceSpecialist I owe my success in both retailingand the serviceindustry to my talent for
ensuringcustomer satisfaction. I havethe ablity to utilizemy positiveattitude
and determination to create interpersonal relationshipswith my clients and
customers.As an activelistener,I can quickly assess thecustomer’s needs and
respond accordingly –from makingrecommendations to stagingspecial orders
to follow-through to completion – to achievecustomer satisfaction and build
my reputation.
Field Technician I take great pleasurein the process of travelingfrom siteto site and immersing
myself in a company’s workingenvironment. Along with the delivery of top-tier
technical guidance(seeTechnical Consultantheadingabove),my clients and
customers have come to count on my punctuality,my enthusiasm,and my
vigorous record keeping as we work together towards optimum efficiency.
For more info, recommendations, and references, please visit: http://www.linkedin.com/in/danortiz

2. Dan B. Ortiz
Camas,WA • 98607 • danortiz@mac.com
Work History
Macintosh Field Consultant Solowerx /Self Employed January 2007 – October 2011;March 2013 -
Supporting technology needs of clients over the greater Portland area: OS X
10.x (Tiger, Lion, Mountain Lion, Mavericks,Yosemite, El Capitan); iOS (iPad,
iPhone); networking; server maintenance/support; relocation services;new
systems evaluation,design,acquisition,and installation.
Technical Consultant Three18 (formerly 318Inc.) October 2011 – March 2013
Supporting technology needs of clients throughout the Portland metro area,
supportincludes:networking; server maintenance/support;desktop support;
relocation services;new systems evaluation,design,acquisition,and installation.
Customer Service Associate Lowe’s September 2008 – September 2010
Sales,cashiering,returns,and very heavy customer service.Assistingcustomers
in all departments, stagingspecial orders and monitoringthe process through
completion, and follow-up with customer satisfaction.
Macintosh Field Technician Three18 (formerly318Inc.) January 2006 – December 2006
Supporting technology needs of clients over the greater LA area. 90%
Macintosh,10%PC support includes: OS X 10.x; Tiger, Lion, Mountain Lion;
networking; server maintenance/support;desktop support; relocations
services;new systems evaluation, design,acquisition,and installation.
Macintosh Support Mattel Inc. April 2001 - April 2005
Lead this international company’s migration to MacOS X and received over a
dozen performance awards for my work.
Top level troubleshootingand problem solving.Macintosh desktop support; OS X
Server Administration;Purchasing assessment; liaison between several vendors,
clients,contractors,and supportstaff.
Macintosh Consultant Self Employed February 2000 - April 2001
Supporting a wide variety of Macintosh environments throughout Orange
County, CA. Ranging from large,servicebureau installationsto SOHO
desktop/phone support.
Information Systems Administrator TAMCO,Inc. April 1997 - February 2000
Administrator of Information Systems for a nationwidenetwork of Macintosh
computers; Web development and design; Databasemanagement; Product,
equipment & softwaretraining.
Cut paper consumption by 50% company-wide.
Education/Certification
Graduated at the Bachelor of Arts, Geography • December 1992
top of the class! Environmental and Population emphases,Minor in Sociology
UNIVERSITY OF UTAH, SaltLake City, UT 84112
Apple Certified Technical Coordinator (ACTC) • January 2003/June2007/July 2012
Apple Certified Support Professional (ACSP) • July 2012
Apple Certified Help Desk Specialist(ACHDS) • April 2007
Apple Certified System Administrator (ACSA) • May 2007