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Ray Ransdell (209) 233-7356
rayransdell@gmail.com
LinkedIn profile (50+ recommendations)
Core Competencies
Mac OS Snow Leopard Yosemite, El Capitan, OS X server, iOS
Microsoft NT – Windows 10,Exchange, Active Directory, SharePoint, IIS, Server Administration
Linux SuSe, Debian, RedHat, Ubuntu, Slackware, Mandriva,Chrome OS, Knoppix
Imaging Acronis Suite, Ghost, Drive Copy, WDS, LanDesk
Productivity Microsoft Office 95-2010, Gmail, Google Docs/Drive, Lotus Notes, QuickBooks
Multi Media Acrobat, Photoshop, Dreamweaver, Premiere, Audacity, Vegas, VLC, QuickTime
Networking WAN, DSL, ISDN, Frame Relay,T1-3, VPN, LAN; Wireless, VOIP, Fibre
Communication V.N.C.I., Cisco, Polycom, PictureTel, Tandberg, RadVision, G-Hangout
Antivirus Sophos, Kaspersky, Symantec, McAfee, Trend Micro, Panda
Experience
Seagate Technology - Information Technology Support Specialist
4/2009 - 10/2015 Public Company; Computer Hardware/Software Drive MFG.
Global Support
• Senior Escalation point for all US Technical desktop support team members.
• Lead US Mac OS X - Integrated MAC’s into a Windows Enterprise environment. Worldwide standard configuration im-
age Authored documentation, implementation, AD integration, Antivirus, Security and end user support and best prac-
tices.
• Creator and Maintainer of the hardened US Windows 7 and XP image, processes and documentation.
• Lead hardware selection hardware / software refresh and deployment procedure. Platform selection and testing for
Electro-mechanical engineers.
• Key player in 3 US upgrade deployments of SolidWorks. Local and remote offices.
• Security Advocate- Lead US member of security team - Key contributor to company policies and procedures related to
desktop security and behavior.
• Senior Virus mitigation – Key member in selection of worldwide Antivirus solution. Maintenance of Sophos
Solution: server/client definitions and restrictions
• Team Trainer-Key team member responsible for application training in the US, Malaysia and Mexico related to support
tech training and Google for Business applications.
• Migration- Google Transition from Exchange 2003 to Google Apps for Business platform including training visits to in
both the U.S. and in Malaysia 2012, Guadalajara MX 2013
• Best Practice Advocate related to Google Apps for Business. Google Mail.
• Key team member for US Canon secure printing Solutions - Evaluate and deploy solution resulting in dramatic reduction
in local printers (down to 1) from exiting 70+ printers down to 12 copiers that was extended to worldwide solution of 35
copiers. Reduced maintenance and supply costs while reducing the power usage profile and carbon footprint.

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Invisible IT - Member of Technical Staff
9/2008 - 1/2009 Privately Held Information Technology and Services
• Site lead at four clients
• Senior Desktop Support escalation.
• Project Lead for malware removal toolkit and methods for Helpdesk Team members to prevent, identify, remove viruses
and malware.
• Developed procedures, guidelines, documentation; New client site auditing, monitoring, reporting, security procedure,
licensing, HIPAA compliance using Level Platforms, SpiceWorks, OpenAudIT, IPmonitor, Nagios, Request Tracker help
desk system.
Supreme Solutions Inc. - Service Manager
6/2005 - 9/2008 Information Technology and Services
• Managed a service team of over 15 technicians Customer base of over 500 clients.
• Project manager, Directed sub-contractors, and VAR’s
• Designed and custom-built systems to fit customer needs and budget.
• Mass Deployments and OS refresh
• Security consultant.
• Network Design and implementation.
• Built and implemented video surveillance systems.
• Customer retention programs.
• Acquisition of new customers, marketing, web design consultant.
Rayzor’s Edge - Owner
8/1999 - 9/2008 Information Technology and Services
• Consultation services for Federal E-Rate projects: Installations of communication and data infrastructure into lower in-
come school districts on a nationwide basis.
• Project manager for deployments nationwide
• System integration.
• System Design. Cable Plan, Video Conferencing VPBX.
• Mass deployment of PC and software.
• Training on product(s) and trained trainers.
Objective Communications (OCOM) V.N.C.I. - Systems Engineer
8/1999 - 11/2001 Information Technology and Services
• Sole west coast Systems Engineer.
• Project Manager and Lead Technician for large scale implementations (800+user network) in the educational field; un-
der Federal E-Rate funding program, Implemented the integration of our proprietary systems with standards based sys-
tems including fiber, WAN (H.320), LAN (TCP/IP H.323) and ATM.
• Installation of V.N.C.I. video conferencing systems (broadband video distribution over single pair of UTP Cat3 or better).
Direct large scale networked PC implementations. Integrated the systems into many environments including, major
movie/television studio’s Banks, US Military facilities, major Wall Street brokerages and a plethora of standard busi-
nesses.
• Design troubleshooting and improvements.

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Premio Inc. - IT Engineer
3/1999 - 8/1999 Privately Held - Computer Hardware
• System Integration video distribution division.
• E-rate project management.
• VAR selection and management.
• Lead in their upcoming Linux projects.
• Lead in design and testing of future Set-top Multimedia PC system Integration
Field Service @ t-Line services - Vision It
10/1996 - 3/1999 Telecommunications, Teleconferencing, Networking, Video Conferencing
• Field technician supporting video conferencing over WAN / LAN on platforms and environments ranging from the desk-
top to the executive boardroom.
• Factory trained in support of the following product lines: Picture-Tel (codecs, M.C.U's, Desktop systems), Polycom .
Factory trained by Ascend Communications. Supported a large installed base of First Virtual Corporation (ATM switch-
es, V-Cache, V-Caster, V-Gate servers). Adtran (ISU TSU DSU), Motorola, Xerox (Live Works), Zydacron,V-Tel.
• System Design and integration
• On site and remote diagnostics of various systems (PC’S, codecs, servers, MUX’s, or network)
• Troubleshoot WAN/LAN problems at the hardware or software level. Direct and telephonic contact with the clients on a
regular basis to support products and services. Light sales.