Amir Mousavi PROFESSIONAL SUMMARY: Amir has 8 years of IT technical experience. He spent the majority of his professional time as an IT help desk technician, where he provided services including the following: end-user support; ticket documentation; imaging; Active Directory support; remote users assistance using VPN and other third party online applications, such as LogMeIn, CentraStage, Go to Meeting; installing Point Of Sale (POS) systems and main servers for franchise companies, including Staples, Office Depot and Install Server 2008; and creating domains including the required policies and network drives. He also has experience managing and troubleshooting print servers, plotters, scanners, and copiers. More than 3 years experiencing Support, Configuration and Deployment VoIP using Cisco and Polycom equipment. He holds an Associate’s degree in Network Administration in Information Technology. He also holds a Certified WAN Professional (CWP) certification in configuring Cisco routers and switches. B.S of computer Science program will be completed by March 2017 WORK EXPERIENCE: SOC Reston, VAAugust 2015 to November 2016 Specialist On Call Position: NOC Engineer provided Tier 2/3 triage and escalation support for Specialists On Call’s growing corporate user base, datacenter and cloud environments. manage capacity and growth of Windows server, application and NAS storage environments. As Network Operating Engineer in Infrastructure, I was working on all system, storage, and virtualization environments strategy for SOC's Infrastructure. This includes planning, design and execution. · Delivered expert level with Windows servers (2008r2/2012) and enterprise technologies such as Active Directory, DNS, DHCP, Skype for Business, OneDrive, and Office365. · Possess strong knowledge of configuring and administering Windows Active Directory Group Policies. · Experienced in designing, configuring and administering VMware 5.5. · Designed, deployed and supported network/system monitoring tools. · Can demonstrate competency in infrastructure capacity planning and development and utilization of key performance indicators. MBN Springfield, VA August 2012 to March 2015 Middle Eastern Broadcasting network Position: Systems Administrator Responsibilities include keeping track of HP/Dell Enterprise systems, intact overseas satellite bureaus with Head Office at Springfield, VA. Maintaining DCs, RODCs, Sites Services, Blackberry Enterprise System, Microsoft Exchange systems. Configured monitoring tools for Cisco/Windows and Foundry Switches. Planned and configured daily/incremental backups using VERITAS Backup systems on to NAS and later pushing off to remote storage over the cloud on period basis. Planned, executed Asset Management software for tracking in-house, internet and overseas product in use as of now. Involved with migration of mailboxes from old Exchange server to new Exchange. Configured windows and MAC servers.

1. Amir Mousavi
PROFESSIONAL SUMMARY:
Amir has 8 years of IT technical experience. He spent the
majority of his professional time as an IT help desk technician,
where he provided services including the following: end-user
support; ticket documentation; imaging; Active Directory
support; remote users assistance using VPN and other third
party online applications, such as LogMeIn, CentraStage, Go to
Meeting; installing Point Of Sale (POS) systems and main
servers for franchise companies, including Staples, Office
Depot and Install Server 2008; and creating domains including
the required policies and network drives. He also has experience
managing and troubleshooting print servers, plotters, scanners,
and copiers.
More than 3 years experiencing Support, Configuration and
Deployment VoIP using Cisco and Polycom equipment.
He holds an Associate’s degree in Network Administration in
Information Technology. He also holds a Certified WAN
Professional (CWP) certification in configuring Cisco routers
and switches.
B.S of computer Science program will be completed by March
2017
WORK EXPERIENCE:
SOC
Reston, VAAugust 2015 to November 2016
Specialist On Call
Position: NOC Engineer

2. provided Tier 2/3 triage and escalation support for Specialists
On Call’s growing corporate user base, datacenter and cloud
environments. manage capacity and growth of Windows server,
application and NAS storage environments.
As Network Operating Engineer in Infrastructure, I was working
on all system, storage, and virtualization environments strategy
for SOC's Infrastructure. This includes planning, design and
execution.
· Delivered expert level with Windows servers (2008r2/2012)
and enterprise technologies such as Active Directory, DNS,
DHCP, Skype for Business, OneDrive, and Office365.
· Possess strong knowledge of configuring and administering
Windows Active Directory Group Policies.
· Experienced in designing, configuring and administering
VMware 5.5.
· Designed, deployed and supported network/system monitoring
tools.
· Can demonstrate competency in infrastructure capacity
planning and development and utilization of key performance
indicators.
MBN
Springfield, VA August 2012 to March 2015
Middle Eastern Broadcasting network
Position: Systems Administrator

3. Responsibilities include keeping track of HP/Dell Enterprise
systems, intact overseas satellite bureaus with Head Office at
Springfield, VA. Maintaining DCs, RODCs, Sites Services,
Blackberry Enterprise System, Microsoft Exchange systems.
Configured monitoring tools for Cisco/Windows and Foundry
Switches. Planned and configured daily/incremental backups
using VERITAS Backup systems on to NAS and later pushing
off to remote storage over the cloud on period basis. Planned,
executed Asset Management software for tracking in-house,
internet and overseas product in use as of now.
Involved with migration of mailboxes from old Exchange server
to new Exchange.
Configured windows and MAC servers under our Sr. System
Admin supervision leadership.
Providing the following:
1. Install approved network OS patches.
2. MS Exchange administration and support.
3. File and print service.
4. Remote office support.
5. Broadcast support and administration.
6. ENPS desktop management support.
7. VoIP, telephone and voice mail support.
8. Full desktop support extended to: applications, desktop
troubleshooting and maintenance, VPN, roaming and local
profiles, etc.

4. 9. Back-end desktop bench testing, workstation image building,
application troubleshooting and maintenance, creating and
disabling user accounts.
10. Blackberry enterprise support.
11. Enterprise application support and administration (e.g.,
Email, Deltek, BitCentral, , Anti-Virus, Blackberry ,etc.).
12. Macintosh server and desktop support.
Desktop Support
Sinteg
Solution
s Inc.
Vienna, VA
Jan 2010 to Aug 2014
Tell: 703-350-8687
Providing desktop support, installing servers and running cables
onsite. Installing and configuring POS for stores such as Office
depot, Staples, and William Sonoma, among others.

5. Help Desk Engineer
ABC Imaging Inc
Washington, DC October 2008 to October 2009
Tell: 202-429-8870
Providing phone support and troubleshooting IT issues such as:
networking, desktop, printers, and plotters.
Troubleshooting the scan to file feature via FTP and SMB.
Troubleshooting the accounting software onto servers and client
workstations.
Coordinating with FM IT team to migrate from Windows Server
2000 to Windows Server 2003.
Troubleshooting remote users using remote technology.
Data Entry
High Tech