1. Home: 403-249-2986
Marc Issler Cell: 403-831-1340
marc.issler@shaw.ca
http://www.linkedin.com/pub/marc-issler/34/774/381
Summary
. PC Systems Coordinator with 15+ years of experience in the implementation,
operation, troubleshooting and repair of computers and peripherals
. Manage the flow of equipment through a call center and warehouse for its full life cycle
. Proven ability to load Windows and applications including MS Office
. Perform software installations and upgrades, asses its functionality, and provide
feedback to the development and distribution sources
. Contribute to a team based problem solving environment
. Known for superior client rapport and support
Professional Experience
IT Warehouse Manager TEKsystems Canada, Inc. Nov. 2011 - current
 Contract service to Talisman Energy Inc.
. Ensure the sourcing, stocking, and recording of hardware inventory including desktops,
laptops, monitors, printers, cell phones, telephones, and Sun terminals
. Develop and manage an “IT Store” for employees to acquire peripherals
. Supervise other contractors and part time assistants
Deskside Support Technician DMA Canada Ltd. Sept, 2011 - Oct, 2011
 Contract service to Phoenix Technology Services
. Provided service call activation, documentation and completion (eg: software loading)
. Created an asset summary database
. Modified workstation and user profiles in Active Directory, Windows 7, and ITIL
Deskside Support Technician Metafore Aug, 2011 - Sept, 2011
 Contract service to Evans Consoles
. Performed base imaging of workstations using Ghost and Microsoft Sysprep/ImageX
Technical Services Professional IBM Canada Sept, 2009 - Jun, 2011
. Managed the deployment warehouses and IT inventory for Alberta Treasury Branch
(ATB) and BP Canada (BP), providing weekly summaries and annual asset records
. Created and ensured the fulfillment of purchase orders to match project and service
requests (Remedy 7) then documented all IT asset transactions
. Loaded and upgraded operating systems and software applications from media, network
servers, and Altiris 6 (305 workstations during a 5 month period in 2011)
. Participated in daily team conference calls to share site status and recommendations
. Relocated the deployment warehouse for ATB into a new building
. Created innovative digital and paper forms for tracking assets

2. . Directed projects including upgrades, new deployments, and Windows conversions
(BP activated a Windows 7/Office 2010 build script that needed validation)

3. Marc Issler Page 2
Professional Experience (Cont’d)
Systems Administrator Associate EDS Canada Inc. (HP) Nov, 2005 - Sept, 2009
. Configured, installed, upgraded and repaired computer hardware for clients that included
BP Canada and the Government of Alberta
. Developed a new web interface and managed its updates and enhancements
. Activated warranty verification and extension programs for BP Canada
Repair Technician II Getronics Canada Inc. Mar, 2005 - Nov, 2005
. Deployed, upgraded, and repaired workstations and peripherals
. Scheduled hardware service calls to meet contract specifications
Senior Service Technician EDS / NexInnovations Aug, 1994 - Mar, 2005
. On-site and remote hardware support for clients including:
BP Canada, Petro-Canada, Enmax, Telus, CIBC, Canada Post, and Safeway
Technical Skills
. In-depth knowledge of Windows 7/Vista/XP, Server 2008R2, Office 2010, and IE 9
. Activate and perform the warranty service and repair of computer equipment
. Verify network protocol (DHCP/DNS) and connectivity using tools like IPConfig
. Monitor and perform modifications to workstation and user profiles in Active Directory over
the forest, tree, and domain hierarchy
. Implement change management and processes including ITIL (Information Technology
Infrastructure Library)
. Document service calls to record their activation and completion along with the details of
deployments or repairs
. Handle escalations in a timely and effective method
. Field telephone inquiries, provide personal assistance and resolve problems remotely,
always ensuring SLA’s (Service Levels Agreements) are met
Education & Professional Development
A+ Certified Professional Cisco IOS Device Configuration
Server+ Certified Professional HP - Authorized Support Provider
ITIL - Foundation Toshiba - Certificate of Excellence
IT&S VISA Compaq ProLiant Server Maintenance
Leadership Academy ATL - Customer Service Engineer
Think Vantage Technologies Asset Life Cycle
Dell - Certified System Expert Business Conduct Guidelines
Computer Programming and Systems - DeVry Institute of Technology - Dean’s List