1. Summary of Qualifications:
Certified CompTIA A+ and CompTIA Network+ Information Technology professional seeking an entry level position in the
area of Help Desk and Computer Support Technician, utilizing considerable background skills in business management,
problem solving, employee supervision and staff training.
Technical Skills includes:
Education and Training:
New Horizons Computer Learning Centers of North Florida, Gainesville, FL 3/2013 – 10/2014
Current Skills: A+ and Network+ certified; currently studying for the Microsoft Windows 8.1 certification and scheduled
to take Security+ and Server 2012.
 Able to navigate the different Windows OS systems, XP, Vista, 7 and 8.1; configure user settings, devices and
drivers, network connectivity, shared resources, user and group permissions, and preventive maintenance.
 Understand the purpose of and how to do regular file backups and system images.
 Familiar with the Windows command line tools and Windows administrator tools.
 Understand the different Windows installation process types, minimum hardware requirements, compatibility
issues with device drivers and applications, and the migration of user data.
 Able to troubleshoot hardware and software problems, device driver issues, Windows startup problems, software
conflicts, malware, and network connectivity problems, both wired and wireless
 Understand the types of physical and digital Security threats and the preventive methods.
 Have working knowledge of switches, routers, software and hardware firewalls, cable types and properties, NIC’s,
PoE, DNS, DHCP, and common port numbers.
 Familiar with IP addresses, APIPA, MAC, IPv4 and IPv6, classes A, B, C, private vs public, subnet masks, and how to
subnet an IPv4 network address.
Employment and Experience:
Internet Affiliate Marketing, Gainesville, FL 2/2010 – 3/2011
Owner/Operator:
 Website construction and maintenance using Word Press or Joomla.
 Developed on-page and off-page Search Engine Optimization (SEO) to improve web page traffic
 Researched products and services to write informative reviews and articles to post on web pages and blog sites.
Matco Tools, Gainesville, FL 7/2002 – 1/2010
Franchise Owner/Operator:
 Ranked in the top 10% of dealers in the U.S. my last 2 years.
 Performed computer data entry for customer base, sales, collections, and inventory.
 Handled all sales and services of tools and equipment to 275 auto technicians, managers and shop owners once a week;
diagnosed and fixed tools; provided solutions for customer problems or complaints.
 Maintained an inventory valued between $90,000 and $100,000 and performed collections on accounts valued at $35 to
$40,000 a month.
John Bennett 7814 SW 52nd Place 352-375-8342
Gainesville, FL. 32608 Jrb214@cox.net
Customer Service Sales/Marketing Operating Systems Troubleshooting
Communications Training MS Office Suite Touch Typing
Client Relations Word Press IT Hardware Joomla