1. Hameed Keshavarzi
San Jose, CA
Hameedrk408@gmail.com
SENIOR DESKTOP SUPPORT / Jr. SYSTEM ADMINISTRATOR
Sr. Desktop Jr. Network Support Analyst in enterprise environment with over 15 years’ experience in
various aspects of Desktop Support Services. Self-starter, adept at moving into new environments and
drawing from existing experience to quickly adapt to new technologies. Accustomed to working in fast-
paced environments with the ability to think quickly and successfully handle difficult tasks. Skilled in
communicating to both technical and non-technical personnel. Able to work with little to no supervision.
SOFTWARE KNOWLEDE
•Exchange 365 •Server 2012 •AD/DS •Windows 7-10 •MacOS
•Hyper-V •Casper •SCCM •VMware •Symantec Ghost
•Remedy / JIRA •ZenDesk
HARDWARE KNOWLEDGE
•LAN/VLAN/WAN •SAN/NAS • MacBook
• Laptops / Desktop •Cisco phones • Network Printers •VOIP phones
CERTIFICATIONS
•MCP Microsoft 2008 server •MCP Microsoft 2008 AD •CCNA
•A+ Certified •Casper and SCCM in progress
PROFESSIONAL EXPERIENCE
Intertrust Technologies, Sunnyvale Ca.
IT Administrator – (5/2016-present)
A go to person for all aspect of IT related requests and Problems. Supporting Mac and windows systems.
Proficient with Mac systems and learning Casper/JAMF
· Managing user accounts, permissions to shared resources and OUs
· Setup all new hire accounts,computer, desk phone, cell phone
· Imaging Mac systems or using migration tool
· Managing enterprise accounts, Skype, WebEx, Fuze
· Managing all inventory and assets using Snipe
· Leaning Casper/JAMF
· Managing all cell phones with AT&T and Verizon
· Maintaining all network and standalone printers

2. Ensighten,Cupertino Ca.
IT Administrator – (9/2012-9/2015)
Currently supporting 312 employees local and abroad. With international branches.
· Managing hosted exchange 2010 accounts
· System setup/configuration Windows / OSX
· Implementation of Aruba and Aerohive access points
· Migration from exchange 2007 to 2010
· support and implement VOIP phones
· Inventory and asset control of all equipment
· Implementation of SkyNox data backup
· Implementation of keycard access and security system
· Documenting IT processes,procedures and policies
Proofpoint Inc. • Sunnyvale Ca.
IT Administrator – (03/2007—05/2012)
Part of a Global IT Team,supporting an organization with over 400 employees both local and remote.
Imaging and configuring Windows systems. Team oriented individual recognized for leadership in new
initiatives.
· Managing Microsoft Exchange 2010 mailboxes and AD accounts
· Assisted ongoing email distribution list modifications
· Team leader on monthly account audit on network accounts
· Managing and maintaining company VOIP phone systems
· Managing company cell phone and broadband cards
· Managing Blackberry Server end-user activations and terminations
· Capturing and deploying end-user systems images using Ghost
· Streamlining new hire / termination processes
· Assisting remote employees via WebEx or LiveMeeting sessions
· Primary contact for all corporate Printer and Copier service issues
· Install, set up and test new hardware and software applications
· Provision new desktops, laptops, and servers for internal customers
· Maintain current knowledge of relevant hardware and software applications as assigned
· Assist with Mobility requests and issue peripheral replacements as required
Alteon / Nortel Networks • San Jose,CA
IT Analyst/Administrator - (02/2003 – 03/20007)
Day to day support admin functions consisting of using Active Directory to perform add, moves and
changes to Active Directory and Exchange accounts. Provided hardware support for Dell desktops and
laptops. Daily desktop support duties consisted of monitoring the ticket key using JIRA Service Desk web
based ticketing system. Responded to end users support for Windows based software,hardware related
issues. Imaging processes utilizing Ghost.
· Supervised the migration from Alteon Web Systems to Nortel Networks domain
· Supported over seven hundred local and remote employees
· Managed user accounts on Exchange and AD
· Configured and maintained network printers
· Built triple boot systems with 98, NT, Linux
· Maintained up to date images on the Ghost server