1. Alexander Barrie
22 Charles Babbage Close
Chessington Surrey
Tel 02083973415 Mobile 07928403816
abarrie@btinternet.com http://www.linkedin.com/in/alexanderbarrie
PROFILE
Experienced Team Leader 2nd 3rd line Support Engineer 14yrs experience
An experienced Desktop Support and Delivery Manager with in depth knowledge of the
complexity involved in global desktop roll out strategies: particularly in the high pressure
banking sector. Experience in software distribution systems (RADIA SMS) and the
deployment of various SW packages in both a corporate and production environment. To
achieve success I have managed on site teams in many countries globally with a diverse
ethnic mix including China, India, USA, and most countries in EMEA
EXPERIENCE
• Windows Server 2003,2007,2008 MS Exchange, WSUS and SQL database Administration
• Office Scan, SQL Server database Support
• MS Office Suite configuration Outlook, Word, Excel, Access support
• Blackberry Enterprise Server Blackberry and device Configuration and Support
• Radia (OVCMS), SMS, Ghost, VM Ware server and desktop support
• Server, Desktop, Laptop deployments
• RSA Secure ID, SQL Support for Barclays, Getronics, Abbey National, KONE International
• Reuters, Thompson, Bloomberg, SAP, K-doc, Salesforce Support
• Sophos Enterprise Anti-Virus, Tivoli, Backup Exec
• LAN / WAN issue management
• Compaq, DelI, IBM, HP server installations
• Remote Desktop Support, Dameware, VNC, Logmein
• Safe boot device encryption, Checkpoint End Security Suite configuration
ACHIEVEMENTS
• Working for Schroders Private Bank I Managed a 450+ seat desktop deployment
• Managed and delivered DR site and plan for Bank of Luxembourg also trade floor move
• implemented WSUS server also Sophos Enterprise server Installation and managment
• Barclays Managed build centre plus Installation of 85 UK wide Radia deployment servers,
deployment of 3000 desktops and laptops also configuration for Laptops with Checkpoint
End Security suite
• HP 16,000 seat global desktop rollout for KONE International also coordinated 750 seat
Blackberry device rollout
Troubleshooting deployment issues software hardware configuration

2. WORK EXPERIENCE
Sept 09 – Oct 09 2nd 3rd line Support A&DC Ltd
Guildford
Currently working for A&DC for a short term cover which involves Supporting a user base of 50+ and
Support of the infrastructure which involves maintenance and support of the domain also SQL DB’s
and all application support of Sage Saleslogix and MS Office suite 2003, 2007, Avaya IP Office
Manager also creation of Installation guides for engineers for all of the above Applications also AD,
WSUS and MS Exchange Management and Sophos enterprise administration.
Jan 09 - April 09 Project Support UBS Investment Bank
Currently working on a Data Centre Decommissioning Project which consisted of the removal of 300
mixed Server and blade devices, which covers SQL ,Unix, Windows servers and various Cisco and
Brocade switches for decommissioning or Lift + Drop functions to new Data Centre this involved
managing issues of all aspects of decommissioning and moves. Chase up relevant streams to ensure
all data is secure or disks are wiped before removal from site. Ensure that the Lift + Drop devices are
fully operational when powered up in the new data centre and make sure all data Is accessible by the
end users and all network connections are restored.
July 2007 - August 2008 Incident Management / Team Lead
HP Brussels
I was employed as a global desktop trouble shooter by HP for a 49 country16000 seat 700+site PC
Refresh. The role involves the resolution of issues in the logistics, image management email and
software packaging, testing system integration with diverse global systems of 2000+ SW packages.
Troubleshooting RADIA delivered packages, Network Issues and deployment of a 750 seat global
blackberry rollout. Setup and managed the Model Office which consisted of 7 testers and managed all
testing in UAT suite. Also liaised with client to ensure maximum service from Model Office testing and
ongoing support facility was achieved.
May 2006 - June 2007 Build Centre Manager Getronics
Employed by Getronics for a system and hardware upgrade Build and install 85 Radia deployment
Servers at various Barclays Bank sites around the UK, my duties involved managing the build centre
with six engineers who were responsible for build and deployment of 3000 desktops / Laptops to
users in a 3 month time frame. Installation and configuration of Checkpoint encryption Software team
was also responsible for third line Remote support for the laptops ensuring all applications were
deployed and configured correctly. AD administration group policies, user data migrations,
MS exchange admin. And also desk side support after deployment.
July 2004 - May 2006 2nd 3rd line Support Dexia Bank
I was contracted to the International banque de Luxembourg as Network and Server Support for the
private bank based in London, which consisted of: Lotus Notes, SQL, Oracle, Reuters servers I was
responsible for the AD administration and maintenance of these servers. Also maintained LAN /WAN I
was responsible for the day-to-day 2nd, 3rd line support for 150 users and Desktops and 20 dealer
board systems which also involved supporting Reuters, Bloomberg, and Thompson and Swift banking
applications.
June 2003 – Dec 2003 2nd 3rd Support UAT testing Schroders Private Bank
I was contracted to Schroder’s & Co Private Bank in the role of IT Consultant. The project was a
Windows XP upgrade from NT4 to 450 client workstations which includes preparing installation and
configuration of banking software for packaging and distribution across the network full documentation
of installation and configuration of software. I liaised between the business and the IT Service provider
to make sure the upgrade occurs with minimum disruption to the day-to-day running of the business,
ensuring all packages are distributed to the right departments and all third party software is
functioning correctly. I also have experience of building and supporting EMC storage /Clarion C600.

3. August 2000 - December 2004 Getronics Abbey National Bank
I worked for Getronics, which was the service provider for Abbey National Bank. As 2nd / 3rd Line
Support I was involved in maintaining and troubleshooting the various Compaq Server/IBM Dell
Desktop systems Issues ranging from installation and configuration of software to problem solving
system conflicts both software/hardware. I have experience in migrations from MS mail to MS
Exchange 5.5 and Windows NT, 95, 98 to Windows 2000.I also have experience of ghost using
multicast server to distribute COE to the various departments within the business also configuring a
range of laptops (Compaq M700, M7400 and also desktops IBM and Dell machines) for remote
connections using Citrix ICA client and Remote desktop also support for remote sites who use VOIP
I have been involved in the project to Migrate NT4 to Windows 2003
Aug 1998 – Aug 2000 1st 2nd line support Pembroke Solutions
Pembroke Solutions is a small company in Weybridge which has mainly recruitment companies as
clients. I was one of three in the IT department supporting Networks and desktops/Laptops and Users
for Various clients.
Previous Employment: from 1993 – 1998 Montevideo Uruguay
PC Engineer
Clients included:
British Embassy, German Embassy, Dutch Embassy, Royal Sun Alliance, American Phoenix
Insurance
British Schools, Montevideo, Uruguay, Bernat SA, Montevideo, Uruguay
I have completed a course for installation and configuration of Blackberry Enterprise Server and
support of the Blackberry device
Education
Ruffwood Comprehensive School
GCSE
English
Math
Geography