1. Michael J. Oppelt
22 Mason Street, Gloucester, MA 01930
(978) 491-0188 | Email: mo88elt@hotmail.com
Dedicated and resourceful IT professional with proven abilities to work successfully in diverse
and challenging environments (Manufacturing, Corporate IT, Higher Education, and Consulting
backgrounds). Excellent interpersonal skills with demonstrated strengths in IT Management,
Network Administration, Project Management, Systems Administration, Customer Service,
Product Support, Sales and vendor negotiation.
** Currently enrolled in CompTIA Network & CyberSecurity + certification **
SKILLS & ABILITIES
Networking:
 TCP/IP & LAN/WAN protocols
 DNS, DHCP,SSL, Https
 Cisco network technologies
 Network systems management
 Baracuda Web filters
 WLAN
 Nortel/Cisco VoIP
 Microsoft Terminal Server managment
 Microsoft Exchange management
 CompTIA Network/Cybersecurity +
(currently enrolled)
Software:
 Active Directory, Group Policy
 Microsoft Office: Word, Excel,
PowerPoint, Outlook, Project, Access,
OneNote
 MS Exchange
 Symantec Backup Executive
 MS SQL
 Crystal Reports, ServiceNow
 Macola ES ERP
 SQL Server Management
 Install, configure and troubleshoot
 Citrix, Mcafee,Symantec
 Oracle
Communication:
 Strong written and oral communication
 Vendor negotiator
Technical Support/Customer Service Abilities:
 Desktop support specialist
 Tape Backup specialist
 Troubleshoot network connectivity
 Network Printer support troubleshooting
 SCCM
 ERP management
 Database Managment
 ITIL
 Helpdesk Management
 Remote desktop (Bomgar, etc)
 Cisco phone support
Operating Systems:
 Windows 95/98/2000/XP/Vista/7/8/10
 Mac OS 9x/Mac OS 10.xx
 Windows Server 2000/2003/2008
Additional Skills:
 Analytical
 Reports writing
 Strong customer service skills
 ITIL standards
 System Administration

2. Experience
Applied Materials - Gloucester, MA Feb 2015 - Sept 2015
Senior Desktop Support Engineer
 Provided Desktop and Remote support (Bomgar) for large user base on Gloucester
campus and international user base (1000+ users)
 Provisioning and imaging of Desktop and Laptop computers and peripherals (Dell
towers and Toshiba Portege laptops)
 Cisco Voip Phone support
 Helpdesk Management reporting tools using ServiceNow platform
 Active directory resetting accounts permissions and group policy object containers
Network Printer (Xerox/HP)
 VDoc workstation support and project implementation for manufacturing operations
 Ensured highest customer service expectation utilizing ITIL standards
Franklin American Mortgage Co. - Danvers,MA Oct 2010 - Mar 2011
T Support Specialist
 Provide overall IT support of third largest mortgage sales offices within Franklin
American
 Resolve all printer related issues and keep inventory for related HP and Xerox products
(toner, drum kits,etc)
 Provision Dell desktops with Windows Xp and 7 OS with Franklin American products
and standards
 Implemented new ID card system for all internal employees
 Provided phone support for internal countrywide Helpdesk operations for Mortgage and
various financial apps.
 Worked with Network and operations team from centraloffice (Tenn) to troubleshoot and
LAN/WAN issues specific to the Danvers office.
 Employee moves, network and printer mapping
 Install cabling and switches and WLAN to newly designed office space
 Employee termination implementation and profile captures,secures all IT assets.
Amphenol Pcd - Beverly, MA Mar 2007 – Mar 2009
IT Manager | Systems Administrator
 Responsible for the management of all IT-related activities in a 100+ user, multi-site
global operation
 Administered company WAN and networks via VPN tunnels with international offices
 Disaster Recovery planning and SOX audit
 Talent acquisition for IT interns (Northeastern,Endicott College) with HR
 Managed one fulltime IT support specialist
 Worked with HR to develop IT usage policy
 Implemented new company Badge ID system

3.  Backup for of all business critical data using Symantec Backup Exec. 10x/11x. using
Quantum Superloader 3 DLT tape storage for incremental, full daily, full monthly, and
full yearly backups and restores
 Point person for Iron Mountain vendor relations & negotiations
 Implemented Baracuda web filtering device to optimize network and police unauthorized
social networking and streaming web traffic
 Manage ERP system upgrades and test databases before final releases
 DB Manager: Performed all routine maintenance of SQL 2000 ERP Database including
daily, monthly, and yearly backups
 Administer Windows 2003 Active Directory Services domain; DNS; DHCP; group
policies Exchange 2003/2007
 Ensured VPN tunnels between operations in US, Mexico, China and Canada were at peak
performance (network testing)
 Approve purchases for all IT equipment, software,and inventory
 Proposal of fiscal IT Budgets
 IT Project Management (ERP,Server/Router, Telecom Service Provider Data & Voice,
DNS Migration, Etc.)
 Implementation of Blackberry enterprise server for executives team
 Primary point of contact for telephone service providers (One Communications, Sprint,
AT&T,T-Mobile)
 Installation of A/V equipment and maintenance including smartboard, overhead
projectors
 Supported ERP Macola ES, e-Synergy, Event Manager, StarShip
 Creation of custom crystal reports for various departments including sales, customer
service, management, and engineering
 Modification of Macola ES interface/programming
Endicott College - Beverly, MA Nov 2001 - Jan 2004
Computer Labs Manager
 Administrate and oversee computer lab functionality and support for Mac and Pc based
labs
 Supervise work-study and campus employee workers between 10-15 per semester
 Support software/network for 3 Dell Optiplex 240/260GX labs (Library)
 Support Cyber cafe with a mixed environment of windows 2000 Professional & Mac OS
X computers.

4.  Support for 2 G4 Mac OS X labs, with Netboot Images and X server administration
(Apple Remote Desktop)
 Responsible for the implementation and management of our new one card Pharos
Uniprint solution, utilizing 6 HP Laserjet 5si/8000 printers, print release stations, Print
servers,client configuration(s), and operations
 Responsible for the upkeep of Mac-based systems and user support at Endicott College
 Create lab usage charts and schedules for the college, working directly with registrar’s
office, conferencing, and the academic departments
 Install academic programs on cross-platform labs, administer windows 2000 server for
PC-based labs
 Client upgrades/updates, imaging of Mac & PC systems
 Lead point for vendor contracts and negotiations for the Academic Computing
Department (Apple, CDW, Dell)
H&R Block Mortgage - Burlington, MA Jan 2001-Mar 2001
Desktop support specialist
 Software support for proprietary credit and lending packages (MortgageFlex, Prospect,
etc.)
 Hardware & software support for local office & branches
 Project lead for new laptop rollout distributed to 70 loan officers
 Project lead for deployment of new desktop systems within a 95 environment
 Created of ghost images for large scale rollout of Compaq Deskpro 733’s
 Novell , NT, and Citrix ICA administration
 Use of SupportLogix 3.3.6 as reporting tool for helpdesk related calls
CMGI, Inc. - Andover, MA May 2000 - Aug 2000
ESL (Enterprise Services Liaison)
 Network Administrator (NT Admin) for corporate users
 Responsible for corporate moves and access to local network
 Maintenance of all PC’s,laptop computers, printers and peripherals for corporate
customers
 Hardware liaison for all leased equipment
 Respond to all helpdesk tickets relating to corporate users in an effective and timely
manner

5.  Review and process hardware & software requests
 Maintenance of Asset inventory/Leased equipment
 Setup video-conferencing equipment
 User specific workstation training
 Strategic relationships with telephony, Networking, Corporate IT, and facilities
management
Towers Perrin Inc. - Boston, MA Mar 1998 - Mar 2000
Technology Specialist
 Provided first and second level support to office staff for problems and questions relating
 Hardware, Software,WAN/LAN issues,file restorations, and phone systems
 Helpdesk management: call escalation in accordance within SLA's and reports to IT
manager
 Created Helpdesk Access DB to provide easy access for other technicians with timeline
protocols
 Administration and technical support for Towers Perrin applications, Lotus Notes email,
Siemens phone/voicemail systems, and video conferencing equipment
 Asset/Inventory Management: Maintain accurate inventory of hardware/software,
monitoring equipment life in accordance with corporate guidelines
 Corporate Purchasing/Accounts Payable liaison
 Project work for technology-related initiatives (Y2K remediation)
 Build and maintain relationships with internal/external clients
 Coordinate end-user training events/programs
 Maintenance of Network and Mainframe printers
 Other responsibilities include: A/V and video conferencing, PC support liaison to
Compaq service
 New employee training programs
Education Attended Colorado State University | Salem State College