1. BRIAN L. COMBS combsbl@icloud.com
(714) 983-8177
Cell (714) 486-6579
CAREER SUMMARY
Certified Macintosh Specialist / PC Technician with over 15 years of experience in multiple business
and academic environments. Needs assessment, development and implementation of strategic
solutions, troubleshooting and user instruction talents enhanced by strong people skills and sense of
humor. Highly motivated, fast learner.
PROFESSIONAL SKILLS
Systems Support and Training
• Created and deployed images for Macs and PCs using Deploy Studio, Netboot Server, Casper,
Ghost, etc.
• Upgraded/patched operating systems/software and summarized changes for users.
• Researched and implemented hardware/software security methods (Filevault 1 & 2, Cylance,
Crowdstrike, etc.).
• Developed and implemented solutions for multi-platform Mac users in a PC environment using
Fusion VmWare, Parallels and Bootcamp.
• Generated reports documenting inventory, upgrades, software compliance, project priorities, etc.
• Utilized Apple Script and Automator to create workflows, add functionality, and control systems.
• Managed and secured mobile devices utilizing Cisco Meraki MDM, Mobile Iron.
• Trained end users and techs on use of software, hardware, peripherals, and mobile devices.
• Developed and distributed instructions, “Tech Tips”, for end users in easy to follow non-technical
language.
• Staffed, trained, and supervised lab aides for multiple Macintosh Computer Labs.
• Provided Apple Certification Training through classroom instruction for computer support
professionals on desktop and server support (at an Apple Certified Training Center).
Technical Support
• Provided user instruction and troubleshooting for various systems/software programs, in person,
via email, on the phone, and over WebEx.
• Provided remote desktop support for multi-site offices utilizing GoToAssist, LogMeIn, Apple
Remote Desktop, iRAPP, RDP, etc.
• Ordered and set-up new/replacement systems and upgrades to meet user needs.
• Conducted computing needs assessment in consultation with users.
• Set-up, upgraded, diagnosed and repaired iOS, Windows Mobile, BlackBerry and Android devices.
• Installed and provided support for smart classroom/business presentation equipment.
• Managed Cisco, Avaya, and Mitel VOIP phone systems.
• Utilized helpdesk ticketing software including IQM (Ships), Lan Desk, Web Help Desk, TrackIt and
Heat to efficiently and accurately document service requested and provided.
• Managed daily back-up systems.
Software
• Extensive experience with all Mac operating systems through OS 10.12 and Macintosh OS X
Server; all Windows operating systems through Windows 8.1, and Windows Server 2000 - 2008.
• Experienced with software programs including Microsoft Office Suite/360, Adobe Suite/iCloud,
I-Work Suite, FTP applications, etc.
• Researched, selected and deployed task appropriate software.
• Familiar with terminal emulation software.

2. Hardware
• Installed and maintained Macintosh and Windows workstations, as well as networked and local
laser and inkjet printers.
• Installed and supported various input devices including scanners, tablets, etc.
• Diagnosed and repaired/upgraded motherboards, power supplies, RAM, hard drives,
CD/DVD/Blu-ray drives, video cards, etc.
• Designed, purchased parts, and assembled computers from scratch.
Network Administration
• Installed and maintained Macintosh and Windows Servers.
• Integrated Macs and PCs into diverse networks.
• Bound Macs to Active Directory Server. Utilized Admit Mac when necessary.
• Created and Maintained Active and Open Directory accounts.
• Troubleshot WiFi, TCP/IP, DNS & DHCP issues.
• Installed and maintained routers, switches, and hubs (Cisco, Dell, HP, Meraki, etc.).
• Installed and supported Cinema 4D client and render farm.
• Set-up VPN access for remote users.
EMPLOYMENT HISTORY
• Independent Contractor: Macintosh/PC Support Specialist
New system and software installations, upgrades, updates (company/department wide build-outs and roll-
outs); user/tech instruction; diagnostics and repair; managed and secured systems and mobile devices; etc.
Orange and LA Counties, CA. May 2013 – present
Currently at PIMCO (for State Street) April 2015 - current
Completed contracts include NBC Universal (Odesus, Inc.), Alphaeon (Jobspring Partners)
• Palio+Ignite: Macintosh/PC Support Specialist
October 2012 – April 2013 (HCL America)
January 2011 – October 2012 (Inventiv Health)
• Creative Resources: Apple Certified Trainer; Macintosh Systems Engineer
December 2008 – January 2011
• OCB Reprographics: Systems Administrator
October 2007 – November 2008
• Coldwell Banker: Macintosh/PC Help Desk Tech Support
March 2005 - August 2007
• Independent Contractor: Macintosh/PC Support Specialist
New systems and software installations, upgrades, updates; user instruction; diagnostics and repair for
small businesses, home offices, and personal computing systems.
Orange County, CA, August 2002 – March 2005
• State University of New York (SUNY) New Paltz: Macintosh Specialist
Provided Mac systems support for all campus users: created, staffed, upgraded, updated and managed
multiple campus computer labs; network and server administration; trained and supervised techs.
New Paltz, NY. August 2000 - July 2002
EDUCATION, TRAINING AND CERTIFICATIONS
• Apple Certified Support Professional (ACSP)
• Apple Certified Technical Coordinator (ACTC)
• Apple Certified Trainer (ACT) Desktop
• Apple Certified Trainer (ACT) Server
• Business Administration; Computer Information Systems
University of California at Santa Barbara and Santa Barbara City College
• International Business & Politics, Anthropology;
University of Shandong, Jinan China
• European Politics, Shakespearean Theater;
University of Cambridge, England
• Classical Voice; California Institute of the Arts
References available upon request.