1. Joseph Elloso Palenzuela
130 Coco Demer Street, Palmera Hills 1 Taytay Rizal
09434881707
Amboy0000@gmail.com
Technical/IT Service Desk Professional
Profile  8 years’ successful experience in customer service and IT support with
recognized strengths in problem-solving, trouble-shooting and networking.
 Possess solid computer skills in hardware & software.
 Excellent working knowledge using Microsoft Operating System; Lotus notes
6.5, Microsoft Office, Microsoft Lync, MS outlook, Black Berry Activation,
Active Directory, Sharepoint, remote support, Citrix, VMware, VPN & RSA
token.
Employment:
Cognizant (Septeber15, 2014 – Up to present)
Mckinley Hill Taguig City
Programmer Analyst
 Provides first level of supportforGARD Insurance
employees at Norway
 Add/removeto group mailbox
 NetworkPrinterconfiguration
 Active Directory
 Unlock/reset password in AD
 Iphonesyncsetup
 Remotesupportusing Citrix and SCCM
 Outlookconfiguration
 MS office support
 Installation ofsoftwarein Windows
Stefanini (November4, 2013 – March 6, 2014)
GT TowerMakati City
ServiceDesk Analyst
 Provides first level of supportfor
SharePoint to all internal employees of
MasterCard Globally
 We providesupport forsitecreation
request, sitenamechange, sitedeletion,
sitecapacity increase, provide
permission, ActiveDirectory.

2. ThomsonReuters (August 31, 2009– Aug 16, 2013)
Mckinley Hill Fort Bonifacio, Taguig
Global Service Desk
 Provides first level of support for all internal employees
of Thomson Reuters Globally
 All issue that will encounter by any users we are the
main contact support and we create a ticket,
troubleshoot and escalate to the resolver group if
necessary.
 MainlysupportsBlackberryEnterpriseactivation, Active
directory, outlook configuration, remote support,
Windows XP, Vista, Win 7, Microsoft office, Citrix,
fileshare, sharepoint,admin rights, VMware, checkpoint
& cisco VPN, RSA token.
Customer Support Executive
 Region ofsupport: Australia, New Zealand, Singapore,
Philippines and India.
 Provides Technical support for 3000xtra & Reuters
Eikon Application
 Configuration of Blackberry
 Dispatch Engineer onsite if needed
 Perform remote support for client using Webex tool
 Monitor DACS & RDF server
Siemens/ATOS – Coke / Toshiba Account (December 1, 2006
– February 28, 2009)
Cybermall EastwoodCityLibis
Level 2 IT Service desk for Coke
 Supports Blackberry, Lotus Notes 6.5, Active Directory
 Remote desktop Support
 Support SAP issue & AS/400
 Network troubleshooting

 Support Windows XP computers
Technical Support Representative for Toshiba
 Supports Toshiba Laptops running windows XP &
Vista
 Supports Out of scope problems like networking of
computers and printers
 Supports anything with regard to Microsoft likeOutlook

3. Express, Ms Office, Internet Explorer, etc…..
 Specialize in networking devices like wired and wireless
router, wireless printer, and wireless PCI adapter.
ClientLogic/Sitel – DELLdesktop and printers (June31, 2006
– November 31, 2006
Wynsum Bldg. Ortigas Ave.
Technical Support Representative
 Supports DELL Desktop and DELL Printer products
 Troubleshoot Hardware & Software, Tear down over the
phone
 Support all Microsoft Operating System except windows98
below
 Provides remote support using DELL connect tool
Link2Support / Concentrix (October 25, 2004 – April 28, 2006)
Techno Plaza One Eastwood City Libis
Technical Support Representative
 Supports Linksys router wired and wireless and NIC card.
 Supports networking issues & Microsoft Window for desktop
and laptops
 Supports browsing issues and internet connectivity
Education AMA Computer Learning Center – 2 years Vocational
Course as a Computer Technician.
Siena College of Taytay Rizal
1999 - 2001
Greenland Acadamy
1994 – 1998
1987 - 1994