1. 1
TravisSegretto
T
S
34034 1st
Place South
Federal Way, WA 98003
Travis.Segretto@Gmail.com
(727) 485-6944
Professional Vision – To acquire a positionthat will allow for the boundaries of information technologies to be expanded, while
providing prolific business practices that both employer, andemployee canbenefit from.
Professional Duties
֍ SCCM Engineering – Administration, and Engineering of solutions provided, and managed through Microsoft SCCM 2012 – To include deployment of operating systems,
packaged application deployments. Scripted Installations. Patch Management. Current Channel/Branch manifest deployments for Office 365. World-wide administration,
and proof of concept engineering, occasional use of SQL Queries to aid in aggregation of data for business project planning.
֍ Development of software tools for use by I.T. Staff – Developed using Visual Studio 2017 backed APIs to include C#, .Net, C++, and PowerShell.
֍ Exchange 2010, and Exchange Online Administration (GUI, and PowerShell) – Administration of common Exchange level tasks.
֍ VOIP/PBX Administration for Mitel, Inter-tel, Cisco Unified Communication, and Cisco Unity Products. Occasional POTS tasks.
֍ Active Directory Administration – Includes multiple forest, domain, controller management tasks – Including Account Creation, Termination, Management, Projects,
consultation for business applications. Including PowerShell based LDAP Scripting for bulk tasks, and data aggregation. Occasional consultation for GPO development.
֍ Automation Development – Creation of Automation Sequences, and Flow between ServiceNow systems, and various I.T. Principle systems, and SaaS Applications.
֍ Audio-Video Presentation Development, and Support for collaboration solutions for use in conference settings. Includes Network cable, and patch management.
֍ Office 365 administration including migration from on premise exchange 2010 to Exchange online, including license management, administration of non-core office
application stack products such as OneDrive, OneNote.
֍ Tier 3 final point of escalation in support of local Help Desk, and Global Field Services staff for all Windows based support requests to provide advanced level solutions,
training, and on-boarding guidance.
Tideworks Technology | Robert Half Technology (Via Staffing Contract)
System Administrator | 07/2016 – 03/2017 | 1131 SW Klickitat Way, Seattle WA 98134
Professional Duties
֍ System Security Analyzing, and Administration of client based software technologies to ensure the integrity of diverse IT Environments.
֍ Bench level to server level break fix, administration, remote support, consultation, sales, and project management for a set of diverse clients.
֍ LAN, WAN, WLAN, Web/Email Hosting Administration and Support.
֍ Partnership level product management (O365, WG, AD)
֍ Front end support for RDS, Hyper-V, & EXS, Virtualized environments with limited engineering level exposure.
֍ Front End Web development through DNN platform, including support, deployment, enhancements, and show-casing. * Graphical design when required.
֍ WatchGuard Brand Enterprise FireWall administration.
֍ Introductory level scripting, including PowerShell, batch, SQL., and OS Environment automation.
֍ Support case induction, management, billing, and documentation.
֍ I.T. Operations Management, Scheduling, evaluation of client needs, services, environments & deliverable audits/reports on demand.
֍ Account Management, Business Development, and environmental auditing, and recommendation for improvements, and purchasing.
֍ On Site Consultation, and Support for Local Expressway Governmental Entity to include: Design, implementation of IT Policies, and Procedures – IT Purchasing &
Requisitions, Web Administration, Bench Level repair, Server Administration, cable & patch management, Audio and Video support for conferencing, other help desk
level support items when required.
Infotect Design Solutions (MSP) | Tampa Hillsborough Expressway Authority (Via MSP Support Contract)
Jr. System Administrator | 06/2015 – 08/2016 | 4508 Oak Fair Blvd Suite 100, Tampa Florida
Professional Duties
֍ Tier 2 Tech Support Role - Primarily consisted of fielding support E-mails, tickets, and occasional inbound/outbound calls that centered around the modification of super-
admin level settings for software that Automotive Dealerships used to manage their digital data. To include sales, ROI, marketing, historical data, leads, industry specific
fiscal data.
֍ Business Analyzing; Specific software product of support required analysis of current industry business implications. Knowledge of how automotive deals are made, fiscal
flow of monetary exchange, and ROI analysis from top automotive manufacturers to point of sale with dealership. Advising on adverse software change requests which
could be detrimental to software behavior, and affect ROI negatively.
֍ Logging, tracking, escalation of support cases via a propriety tracking system known as CSA.
֍ Tier 1 SQL support dealing primarily with CSV pulls from 3rd party DMS databases provided by a wide-array of software companies tailored specifically for this purpose
(R&R, Arkona, DealerTrack, Ect.).
֍ Assisting re-selling 3rd parties with training on software as needed.
֍ Additional duties when assigned.
AutoLoop, LLC
Software Analyst | 03/2015 – 04/2016 | 600 Cleveland St, Suite 1100

2. 2
TravisSegretto
T
S
34034 1st
Place South
Federal Way, WA 98003
Travis.Segretto@Gmail.com
(727) 485-6944
Professional Duties
֍ Help Desk duties, to include: Verification of proprietary software bugs, inconsistencies, enhancements to be logged, and escalated to Software Development for
resolution - Utilizing IssueTrak ticketing systems.
֍ System Administration of multiple corporate, and enterprise systems to include: MS Active Directory, WIN-7/SCCM-2012/PXE.
֍ Tier 1 Networking Support, to include cubicle networking, basic networking troubleshooting for in-house, and remote employees. Support of networking based
technologies - RDS, Citrix, Dell SonicWall, MS Exchange 2013. Escalating to Network Administration when applicable.
֍ Desktop/Laptop Support, to include hardware repair, and replace. Software based support for typical enterprise environment programs such as advance knowledge of
MS Office 2013 (Including MS Lync 2013 Server Management), Visio - Advanced remote desktop support for Windows 7, and 8 operating systems.
֍ Advanced backend, and user support of Hard/Soft - VOIP, and SIP Telecom devices for Avaya (Formerly Nortel); including Callpilot system administration.
֍ IT Software Policy management for QoS, FireWall, OS-Script libraries.
֍ Work station build up, and break down. Relocation of IT specific equipment for use. Inventory control, and maintenance of IT Equipment.
֍ None-Carrier/Service specific corporate mobile support of Android, iOS devices for integration with company systems.
֍ Other related IT duties as assigned.
Cyprexx Services, LLC
I.T. Coordinator | 06/2014 – 03/2015 | 525 Grand Regency Blvd, Brandon, Florida 33510
Professional Duties
֍ Customer service orientated duties, to include: answering customers’ questions, and/or concerns in regards to billing, service outages, and equipment - providing
resolution plans, status updates, and when needed dispatching service orders for repairs, equipment replacement, and general diagnostics for service(s).
֍ Diagnosing service interruptions from DSLAM to residential place(s) of service. Developing, and putting into action resolu tion plans to restore service, or providing
support to have service restored. When needed working with escalated departments; and field teams to ensure resolution of service interruptions.
֍ Documentation of all customer service concerns, orders, repairs, replacement orders, purchase orders, complaints, and feedback for use by client management for
future managerial, and technical planning.
֍ Providing sales leads for PC Tech support when applicable - and maintaining client specific metrics for call handling, technical resolutions, and quality assurance.
֍ Provisional support for fiber optic markets; and products to include IPTV, VOIP, VDSL, Bonded DSL services.
֍ General customer account management, and support
֍ Service order dispatches, routing, and forward dispatch tickets to dispatch centers throughout the continental United States; provided status updates, real time
tracking, and scheduling for said tickets for customer, and client services.
CenturyLink (Via support contract [TeleNetworks])
Remote Support Agent| 07/2013 – 07/2014 | Worked from Home [100%]
Professional Duties
֍ Response to Emergencies, Hospital Codes, Law Enforcement situations, Violent Patients/Visitors/Staff, and when necessary restraining violent patients, to include the
mentally ill, juveniles, and criminals.
֍ Criminal act prevention through proactive deterrence, steadfast presence, vigilant patrolling of assigned property areas in, and around the Tampa Down-Town area.
֍ Prevention of Infant Abduction from maternity ward, and neonatal intensive care unit(s); via guidelines set forth by the IAHSS Guidelines
֍ Joint-coordination with other departments to ensure all federal building codes are in compliance for maintaining of federal certifications specific to hospital
environments.
֍ Documenting, reporting, and coordination with local law enforcement for incidents that can be subpoenaed for litigation.
֍ Electronic monitoring of all person(s) on assigned property
֍ CCTV, and facilities monitoring.
֍ Training, and supervision of Officers when assigned.
֍ Dispatch, and emergency call center duties when assigned.
֍ Additional, and special duties when assigned, including high profile situations, and VIPs.
Tampa General Hospital
IAHSS Officer | 07/2010 – 01/2013 | 525 Grand Regency Blvd, Brandon, Florida 33510

3. 3
TravisSegretto
T
S
34034 1st
Place South
Federal Way, WA 98003
Travis.Segretto@Gmail.com
(727) 485-6944
Professional Duties
֍ Management of fire code compliance on designated active construction sites.
֍ Documentation of hourly patrols using an RFID Electronic Wand.
֍ Coordination with client for incidents, and emergency management when required
NRPS Group
Security Operator|04/2010 – 07/2010 | OoB
Professional Duties
֍ Management/Training of production technicians.
֍ Material Handling, Shipping, and Receiving.
֍ Production Control Room, and call center.
֍ High level robotic systems recovery for SAP/WRx Systems, and general troubleshooting for automated logistics systems.
֍ Additional duties as assigned.
ValPak (Cox Target Media)
Robotic Specialist|10/2007 – 03/2008 | 1 ValPak Ave, Saint Petersburg, Florida 33771
Professional Duties
֍ U.S. Military Methodogly, 1; Tour in Iraq (2005-2006, OIF 4-6.2)
֍ Logistical Specialist, responsible for embarkation, and debarkation of squadrons, and units deploying to, and from training, and combat operations within the MAG
26 command schematics.
֍ Data entry, control, and formatting for joint operations, and respective systems (MDSSII, JFROG, AALPS)
֍ AMC, and HazMat Certification, and their respective resulting experiences in operational functions.
֍ Procurement, purchasing, and sustainment of consumable, and non-consumable assets for all squadrons within respective mandate.
֍ Supervision, and training of Marines when required.
֍ House-keeping, field exercises, physical training, special event preparation, annual certifications when required.
֍ Additional duties when required.
United States Marine Corp.
Enlisted U.S. Marine (0431) |11/2004 – 08/2007 | MCAS New River, MAG 26