Marc Issler has over 15 years of experience in IT support and systems coordination. He has managed warehouses and inventory for IT equipment at various companies. Some of his responsibilities include performing software installations, troubleshooting computer issues, and ensuring superior client support. He has a wide range of technical skills including experience with Windows, Office, and networking protocols.

1. Home: 403-249-2986
Marc Issler Cell: 403-831-1340
marc.issler@shaw.ca
http://www.linkedin.com/pub/marc-issler/34/774/381
Summary
. PC Systems Coordinator with 15+ years of experience in the implementation,
operation, troubleshooting and repair of computers and peripherals
. Manage the flow of equipment through a call center and warehouse for its full life cycle
. Proven ability to load Windows and applications including MS Office
. Perform software installations and upgrades, asses its functionality, and provide
feedback to the development and distribution sources
. Contribute to a team based problem solving environment
. Known for superior client rapport and support
Professional Experience
IT Warehouse Manager TEKsystems Canada, Inc. Nov. 2011 - current
 Contract service to Talisman Energy Inc.
. Ensure the sourcing, stocking, and recording of hardware inventory including desktops,
laptops, monitors, printers, cell phones, telephones, and Sun terminals
. Develop and manage an “IT Store” for employees to acquire peripherals
. Supervise other contractors and part time assistants
Deskside Support Technician DMA Canada Ltd. Sept, 2011 - Oct, 2011
 Contract service to Phoenix Technology Services
. Provided service call activation, documentation and completion (eg: software loading)
. Created an asset summary database
. Modified workstation and user profiles in Active Directory, Windows 7, and ITIL
Deskside Support Technician Metafore Aug, 2011 - Sept, 2011
 Contract service to Evans Consoles
. Performed base imaging of workstations using Ghost and Microsoft Sysprep/ImageX
Technical Services Professional IBM Canada Sept, 2009 - Jun, 2011
. Managed the deployment warehouses and IT inventory for Alberta Treasury Branch
(ATB) and BP Canada (BP), providing weekly summaries and annual asset records
. Created and ensured the fulfillment of purchase orders to match project and service
requests (Remedy 7) then documented all IT asset transactions
. Loaded and upgraded operating systems and software applications from media, network
servers, and Altiris 6 (305 workstations during a 5 month period in 2011)
. Participated in daily team conference calls to share site status and recommendations
. Relocated the deployment warehouse for ATB into a new building
. Created innovative digital and paper forms for tracking assets
. Directed projects including upgrades, new deployments, and Windows conversions
(BP activated a Windows 7/Office 2010 build script that needed validation)

2. Marc Issler Page 2
Professional Experience (Cont’d)
Systems Administrator Associate EDS Canada Inc. (HP) Nov, 2005 - Sept, 2009
. Configured, installed, upgraded and repaired computer hardware for clients that included
BP Canada and the Government of Alberta
. Developed a new web interface and managed its updates and enhancements
. Activated warranty verification and extension programs for BP Canada
Repair Technician II Getronics Canada Inc. Mar, 2005 - Nov, 2005
. Deployed, upgraded, and repaired workstations and peripherals
. Scheduled hardware service calls to meet contract specifications
Senior Service Technician EDS / NexInnovations Aug, 1994 - Mar, 2005
. On-site and remote hardware support for clients including:
BP Canada, Petro-Canada, Enmax, Telus, CIBC, Canada Post, and Safeway
Technical Skills
. In-depth knowledge of Windows 7/Vista/XP, Server 2008R2, Office 2010, and IE 9
. Activate and perform the warranty service and repair of computer equipment
. Verify network protocol (DHCP/DNS) and connectivity using tools like IPConfig
. Monitor and perform modifications to workstation and user profiles in Active Directory over
the forest, tree, and domain hierarchy
. Implement change management and processes including ITIL (Information Technology
Infrastructure Library)
. Document service calls to record their activation and completion along with the details of
deployments or repairs
. Handle escalations in a timely and effective method
. Field telephone inquiries, provide personal assistance and resolve problems remotely,
always ensuring SLA’s (Service Levels Agreements) are met
Education & Professional Development
A+ Certified Professional Cisco IOS Device Configuration
Server+ Certified Professional HP - Authorized Support Provider
ITIL - Foundation Toshiba - Certificate of Excellence
IT&S VISA Compaq ProLiant Server Maintenance
Leadership Academy ATL - Customer Service Engineer
Think Vantage Technologies Asset Life Cycle
Dell - Certified System Expert Business Conduct Guidelines
Computer Programming and Systems - DeVry Institute of Technology - Dean’s List